Toyota of Scranton - Service Center

Toyota of Scranton responded

LNSEC, Thank you for your 5-star review! We greatly appreciate your kind words about our clean and professional service at Toyota of Scranton. Our team is dedicated to providing the best care possible and we're thrilled to hear that we've met your expectations. We look forward to serving you again in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi Jess, Thank you for taking the time to share your positive experience at Toyota of Scranton. We are delighted to hear that Jason provided you with excellent assistance and consistently treated you well. Customer satisfaction is our top priority, and it's fantastic to know that he went above and beyond to ensure your needs were met. We take pride in our friendly staff, and we're thrilled to hear that you found our team to be welcoming and accommodating. It's always our goal to create a pleasant atmosphere for our customers, and your feedback reassures us that we're on the right track. We're glad to hear that you enjoyed our amenities while waiting for your service. Providing a comfortable and convenient experience is important to us, and we're happy that you could relax and enjoy our coffee and food offerings. Thank you once again for your kind words and for choosing Toyota of Scranton. We value your business and look forward to serving you in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Swaters93, Thank you for leaving a wonderful 5-star service review for Toyota of Scranton! We're thrilled to hear that you had a great service experience with us. Our dedicated team is committed to providing excellent service to all our customers. We're glad to hear that our staff was very friendly and made your visit enjoyable. We understand that waiting times can be inconvenient, and we strive to ensure minimal wait times for our customers. It's fantastic to know that your wait was short and efficient. Your kind words are greatly appreciated, and we're grateful for your recommendation. If there's anything else we can do for you or if you have any further questions, please feel free to reach out. We look forward to serving you again in the future and providing you with the same level of exceptional service. Thank you for choosing Toyota of Scranton! Thanks again, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

CHAINS5, Thank you so much for your amazing 5-star review of your experience at Toyota of Scranton! We are delighted to hear that you felt like a valued customer and that our service work met your expectations. Providing professional service and creating a positive customer experience are our top priorities, and we are thrilled to know that we delivered on both fronts. We understand the importance of accommodating our customers' needs, and we are glad that our location allowed you to work comfortably while you waited. We strive to make your time with us as convenient and pleasant as possible. Your kind words truly motivate and inspire our team. We take pride in delivering exceptional service and building long-lasting relationships with our valued customers like yourself. It is reviews like yours that drive us to continuously improve and provide the best dealership experience. Once again, thank you for choosing Toyota of Scranton. We appreciate your business and look forward to serving you in the future. If there is anything else we can assist you with, please feel free to reach out to us. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi Melissa, Thank you for taking the time to leave us a wonderful 5-star review for your service experience at Toyota of Scranton! We're thrilled to hear that our staff was friendly, courteous, and greeted you with a smile. It's our aim to create a welcoming and informative atmosphere for our customers. We're glad that our team was able to provide you with the necessary information about your service needs and ensure that you were well-informed about what needed to be done. Our knowledgeable staff is dedicated to delivering exceptional service and making sure our customers have a clear understanding of the maintenance or repairs required. We appreciate your kind words and recommendation. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We look forward to serving you again in the future and providing you with the same level of outstanding service! Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

pgaprojoe, Thank you for taking the time to leave us a wonderful review! We're thrilled to hear that you had a positive experience with our service department. Providing professional and top-notch service is our priority, and we're delighted that we were able to meet your expectations. We appreciate your trust in us and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for servicing your vehicle at Toyota of Scranton! Best, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

We're sorry to hear about your negative experience and appreciate you taking the time to provide your feedback. We strive to be transparent and upfront about all aspects of our business, including warranties, and we apologize if you felt otherwise. We take your concerns seriously, and we would like to investigate the situation further to understand what may have occurred during your visit. Customer satisfaction is our top priority, and we want to ensure that every customer feels valued and well-informed. Please reach out to our Vice President of Guest Experience, Mary Jo Preno at your earliest convenience so that we can discuss your specific situation in more detail. We genuinely care about your experience and would appreciate the opportunity to address your concerns directly. You can reach Mary Jo at 570.702.8776. Once again, we apologize for any inconvenience or frustration you may have experienced. We hope to have the chance to regain your trust and potentially change your perception of our dealership in the future. Kind regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hi Rich, Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a wonderful experience at Toyota of Scranton and that you're satisfied with the service you received. Your feedback means a lot to us, and we greatly appreciate your continued support. At Toyota of Scranton, we strive to provide exceptional service to our valued customers, and we're delighted to know that we've met your expectations. We look forward to serving you in the future and ensuring that your experience with us remains top-notch. If you ever have any questions, concerns, or further needs, please don't hesitate to reach out. We're here to assist you and make your automotive journey as seamless as possible. Thank you once again for choosing Toyota of Scranton as your trusted service provider. We can't wait to continue serving you! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

SKSANDHAUS, Thank you for taking the time to share your experience with us. We're glad to hear that you received great service during your visit. However, we're sorry to hear that you felt our brake charges were higher than what you expected in comparison to local shops. At Toyota of Scranton, we pride ourselves on providing high-quality service with genuine Toyota parts, which may contribute to slightly higher costs. However, we always strive to offer fair and competitive pricing. We appreciate your feedback and will take it into consideration as we continue to improve our services. If you have any further concerns, please don't hesitate to contact us directly. Thank you for choosing Toyota of Scranton, and we hope to have the opportunity to serve you again in the future Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton