Toyota of Tampa Bay

Where do I begin with this place. The sales rep Adam Brook is manipulative and will tell you lies just to get you to get the car. They told me I could put a deposit on the car that wa The sales rep Adam Brook is manipulative and will tell you lies just to get you to get the car. They told me I could put a deposit on the car that was coming in already so I did was assured that at any point I can get a refund. Next day I decided I did not want the car anymore called him up telling him to cancel it. He told me I could come get my $2,000 deposit. Went to go get my deposit was told that I would not be able to get my deposit because it was actually a delivery fee. Was not mentioned at all that that's what it was. The car was already on it way and was told it was just to put my name on it. After talking to the "General Manager" don't believe he was since he was young and no name tag. They could not give it back. I went to Crown Honda to do business with them. They went out of their way to get Toyota of Tampa my Deposit Back magically the money was there. So please do not come to this place. Go to Crown Honda. More

DO NOT RECOMMED, MY VEHICLE WAS DAMAGED DURING OIL CHANGE VISIT Last Friday, May 26th, 2023; I brought my 2010 Toyota Highlander in for a routine oil and filter change and they damaged my SUV. Ahead of time VISIT Last Friday, May 26th, 2023; I brought my 2010 Toyota Highlander in for a routine oil and filter change and they damaged my SUV. Ahead of time, I told the service advisor in charge, Josh Hishmeh, that I was only bringing my car in for this specific routine service maintenance (oil change and filter replacement) and that I did not want any kind of inspection on my car, which did not need any repair or diagnosis. He didn't even have the chance to propose the inspection of my car because I clearly specified what I was there for just change the oil and filter. I prefer do not go into much about the inconvenience of waiting process in detail, but I cannot ignore that the first call I received, more than 2 hours after being there, was precisely to give me the diagnosis that I had rejected in my first contact with the advisor. Their multi-point inspection that they arbitrarily performed yielded costs $2,990.03. Armed with patience, I repeated to advisor for the second time that I had only come for an oil change. What can I think? Shameless or deaf? Of course I know my vehicle, I am up to date with its maintenance, taking proper care of it, and have a highly trusted mechanic on hand for any repairs. I have always been very careful with my safety and my family’s, and I never drive a car with mechanical problems. It's just that, for many years, I was a car salesman and I had heard multiple complaints about some of these places, although I am patient and try to understand that they need to make money, but exceeded the limits and went over the top and gone over the edge. After received my car I went home and parked my car till next day. Very disappointed, this has never happened to me, all parking floor got stained by my car oil fluid. I called my mechanic to see what was going on, and I become so frustrated. My SUV presents a constant oil leaking. I have to protect the asphalt in my parking lot with a bowl while I wait until Wednesday, June 7th when my car mechanic will start fixing it. I have to spend $1500.00 for parts and labor to get started. I really wish this can be the real total of the whole damages provoked by my nightmare experience with Tampa bay service department, as I don't even have this much but I need my car ready to get to work. What do you think? Where do these people think we get our money? I have to say that this is my second time in the service department of this Toyota dealer, since a few months ago I took my son's Camry for an oil change too, at least that time they followed my will to do only what we asked. I don't know what happened to me this time, and I regret it a lot, since I had always taken my cars to the service department of Stadium Toyota, where I think they have greater respect for the client, for the reputation of the company and the work they do. On 06/09/23- I would like to know if they really did the oil change. My mechanic showed me the black oil that came out when he was fixing my car. I also have the pictures. I can be a woman, Hispanic immigrant but I am also smart and I went to college as well. More

The worst opinion and experience buying at Toyota and with Felipe Rocha, Alex Castillo and Cristian Colon. They deceived me with the price of the car, with the monthly installments. I signed 34 documents with Felipe Rocha, Alex Castillo and Cristian Colon. They deceived me with the price of the car, with the monthly installments. I signed 34 documents in English without explaining anything to me, knowing that I don't speak English. No one at Toyota takes responsibility for their mistakes even though one of them admitted that I am being charged for insurance that I did not apply for. La peor opinion y experiancia comprando en la Toyota y con Felipe Rocha, Alex Castillo y Crisitian Colon. Me engañaron con el precio del auto, con las cuotas mensuales. Firmé 34 documentos en ingles sin explicarme nada conociendo ellos que no hablo ingles. Nadie en la Toyota se hace responsable por sus errores aunque uno de ellos admitió que se me está cobrando por un seguro que no solicité. More

This review is for Harvey … at service… thank you so much for make me feel welcome I really appreciated it you.. keep smiling and continue with you hard and ethic to a customer for make me feel welcome I really appreciated it you.. keep smiling and continue with you hard and ethic to a customer More

The services is outstanding and amazing. Everyone is so happy. Great service, I will go back Everyone is so happy. Great service, I will go back More

Everything was very professional I appreciate the service and attention to detail I will be back. and attention to detail I will be back. More

Jarod in the service department is the best, I never feel taken advantage of persuaded to do any unnecessary repairs. taken advantage of persuaded to do any unnecessary repairs. More

Toyota Tampa Bay is the best dealership experience we’ve ever had. The buying experience was phenomenal.. So easy to do business with you. You found my Limited Tacoma that wasn’t even built yet and it arriv ever had. The buying experience was phenomenal.. So easy to do business with you. You found my Limited Tacoma that wasn’t even built yet and it arrived at the dealership built within about a week. So Awesome!!! My wife and I have purchased 10 vehicles from Mercedes, Land Rover and Lexus dealerships, this was the best service experience out of them all.. Thank You with Massive Love to The Sales Managers, Catherine and Johhny D. Of equal importance Massive Love to Noah Amrani, (my Sales Pro) Zach in Finance and of course Gregg Willard, the General Manager for being so awesome! Thank you again to everyone.. Best Daniel F. Tampa Bay Area Florida More

Very professional, Harvey Mondragon and his team were able to take care of my needs even on short notice able to take care of my needs even on short notice More

DO NOT RECOMMED, MY VEHICLE WAS DAMAGED Last Friday, May 26th, 2023; I brought my 2010 Toyota Highlander in for a routine oil and filter change and they damaged my SUV. Ahead of time, I told the service ad 26th, 2023; I brought my 2010 Toyota Highlander in for a routine oil and filter change and they damaged my SUV. Ahead of time, I told the service advisor in charge, Josh Hishmeh, that I was only bringing my car in for this specific routine service maintenance (oil change and filter replacement) and that I did not want any kind of inspection on my car, which did not need any repair or diagnosis. He didn't even have the chance to propose the inspection of my car because I clearly specified what I was there for just change the oil and filter. I prefer do not go into much about the inconvenience of waiting process in detail, but I cannot ignore that the first call I received, more than 2 hours after being there, was precisely to give me the diagnosis that I had rejected in my first contact with the advisor. Their multi-point inspection that they arbitrarily performed yielded costs $2,990.03. Armed with patience, I repeated to advisor for the second time that I had only come for an oil change. What can I think? Shameless or deaf? Of course I know my vehicle, I am up to date with its maintenance, taking proper care of it, and have a highly trusted mechanic on hand for any repairs. I have always been very careful with my safety and my family’s, and I never drive a car with mechanical problems. It's just that, for many years, I was a car salesman and I had heard multiple complaints about some of these places, although I am patient and try to understand that they need to make money, but exceeded the limits and went over the top and gone over the edge. After received my car I went home and parked my car till next day. Very disappointed, this has never happened to me, all parking floor got stained by my car oil fluid. I called my mechanic to see what was going on, and I become so frustrated. My SUV presents a constant oil leaking. I have to protect the asphalt in my parking lot with a bowl while I wait until Wednesday, June 7th when my car mechanic will start fixing it. I have to spend $1500.00 for parts and labor to get started. I really wish this can be the real total of the whole damages provoked by my nightmare experience with Tampa bay service department, as I don't even have this much but I need my car ready to get to work. What do you think? Where do these people think they get their money? I have to say that this is my second time in the service department of this Toyota dealer, since a few months ago I took my son's Camry for an oil change too, at least that time they followed my will to do only what we asked. I don't know what happened to me this time, and I regret it a lot, since I had always taken my cars to the service department of Stadium Toyota, where I think they have greater respect for the client, for the reputation of the company and the work they do. More