Toyota of Wallingford

No pressure sale and excellent service My hats off to Mike Cote for being patient and very professional. My wife and I felt no pressure in choosing and buying one of the pre-owned cars. D My hats off to Mike Cote for being patient and very professional. My wife and I felt no pressure in choosing and buying one of the pre-owned cars. Due to my finicky decision making I changed cars the day before I had to pick up the original choice. Mike was great and very cordial and was able to make the change. I would recommend Toyota of Wallingford and is on the top of my list. shout out to Heather and Bill. I really felt a peace of mind in the whole transaction. More

Really annoying I don't know why I thought my experience was going to be a positive one based on all the negative reviews I have read on yelp regarding this dealershi I don't know why I thought my experience was going to be a positive one based on all the negative reviews I have read on yelp regarding this dealership. Perhaps I believed that because most of the poor reviews were service department related, I would have a pleasant experience? Living in Brookfield I wouldn't be having my Toyota serviced here and wouldn't be affected by their lackluster service department anyway. However my complaint is with the sales department. Heather the internet liaison was very proactive in sending me detailed videos of a particular model I was interested in. The videos were personalized, making me feel like a potential valuable customer. After researching several cars, I decided on one and requested a appointment for Monday. I was informed later that day by a salesperson that the vehicle I was interested in was under deposit and not available for anymore showings. I am now used to this scenario after a solid month or so of car shopping. Disappointed I continued shopping online at other dealerships for the model I was interested in. Wednesday after being told the car was unavailable, I received a text from the same salesperson stating that the deal may not go through. The car I was to test drive earlier that week may become available because the buyer couldn't get financing. She offered to keep me posted and we scheduled a appointment for first thing on Friday. Several communications via text assured me that the car was now available for showing. Fast forward to today, Friday. I drove 45 miles to get to the dealership, I arrived about 15 mins early for my appointment. Parked my car, grabbed my notebook, when the phone rang. It was Heather, not the salesperson, who seemed sincere when she told me that the the car I just drove a hour to see was sold the night before. She asked me if I was on my way in? On my way in? I had a appointment! I was not only on my way to test drive my new car, I was in the parking lot! How could this be? I had a appointment. Surely the salesperson whom I had been communicating with all week would have wanted to save me the trouble of taking a unnecessary road trip ? Perhaps a sales manger could have contacted me? Shocked and then extremely pissed I started up my reliable Honda and drove the hour plus on the lovely scenic Merritt to work in New Canaan. Perhaps they leveraged my interest in the car to motivate the previous buyer? Perhaps they just don't value the customer as much as the website would like to suggest? As of this review no follow up from the salesperson or a manager apologizing for me missing work and wasting my time. More

Great dealer, salesman & truck!! I worked with Eric on the purchase of a 2017 Toyota Tacoma Limited. He was professional and a pleasure to work with. He made the transaction quick a I worked with Eric on the purchase of a 2017 Toyota Tacoma Limited. He was professional and a pleasure to work with. He made the transaction quick and easy. The entire staff was courteous and friendly. I highly recommend Toyota of Wallingford! More

Toyota and Scion of Wallingford rocks Toyota and Scion continue to amaze me with their good service. The staff and mechanics are all top-notch. I would recommend them very highly and conti Toyota and Scion continue to amaze me with their good service. The staff and mechanics are all top-notch. I would recommend them very highly and continue to be their customer More

Great car,great dealer I bought a new 4-runner from Toyota of Wallingford. Never had an easier or more professional experience buying a car than this one . Steve the salesma I bought a new 4-runner from Toyota of Wallingford. Never had an easier or more professional experience buying a car than this one . Steve the salesman walked through the transaction quickly and professionally and called two days later to see if all was well . All car buying should be as easy as this! More

Oil change Great! .........The service team has been there for years and they all know Toyota's . They are always friendly & knowledgeable. I will be back! Than Great! .........The service team has been there for years and they all know Toyota's . They are always friendly & knowledgeable. I will be back! Thank you.. More

Excellent Service Excellent service and courteous staff! Work completed on time. Bob took time to explain work done on both Camrys brought in for routine maintenance. T Excellent service and courteous staff! Work completed on time. Bob took time to explain work done on both Camrys brought in for routine maintenance. Thanks! More

June checkup Very professional. My daughter was going on a trip and I wanted the vehicle checked before she left. I walked in and both Bob and Vern took care of Very professional. My daughter was going on a trip and I wanted the vehicle checked before she left. I walked in and both Bob and Vern took care of my concerns. I was in and out within an hour. thanks again More

Quality service support Service was made on a timely basis.When call in was made for the service , the service support team was very friendly and was able to schedule the vis Service was made on a timely basis.When call in was made for the service , the service support team was very friendly and was able to schedule the visit within a very short time. More

Number One The excellent service starts form the minute you enter and meet either Katie, Bob, or Jon. In the past 15 years, I have met them all and could attest The excellent service starts form the minute you enter and meet either Katie, Bob, or Jon. In the past 15 years, I have met them all and could attest to their professionalism and attention to detail. More