Toyota of Wallingford

I've never posted a review of anything before, but the quality of this dealership prompted me too. No one likes to go new car shopping, but it was a pleasure to do so at Toyota of Wallingford. Beginning quality of this dealership prompted me too. No one likes to go new car shopping, but it was a pleasure to do so at Toyota of Wallingford. Beginning with Ron in the internet department before I even got there, it was a very easy and pleasant process. The minute you walk in, the atmosphere is friendly and comfortable, from the smiling receptionist who greeted us to the sales manager to the customer relations manager. Dan Roberts, the salesman, was very attentive and enthusiastic, from the test drives to the delivery of my new car. I came back to the service department a week later, and everyone in that department was just as helpful and friendly. Great dealership, I would highly recommend them... More

I love Toyota of Wallingford always friendly and great nice service from when you enter the show room door to everyone you walk by. Always a smile n greetings!! Thanks for my wonderful purchases in the pa nice service from when you enter the show room door to everyone you walk by. Always a smile n greetings!! Thanks for my wonderful purchases in the past 4 months. I am now a new proud owner of an 06 toyota corolla!! Loving it!! :) More

I bought a Prius from this dealer in 2006, with an extended warranty. Part of the warranty required that I get service at this dealer and this dealer only. I complied with that. About 5000 miles af extended warranty. Part of the warranty required that I get service at this dealer and this dealer only. I complied with that. About 5000 miles after the warranty ended, my car broke down, with a dead battery. The Toyota dealer that I took it to (not Toyota of Wallingford) explained that the Prius is sensitive, and the oil had been over-filled, going into the intake. Over time, that caused the battery to work too hard and killed it. I called Toyota of Wallingford, the only people to ever work on my car until the breakdown, and explained the situation. Here is the timeline of what happened: 3/18 - car broke down. 3/19 - fixed. 3/21 - called and spoke with Diane, explaining the situation. I asked to be re-imbursed for the cost of repair, as it had been explained to me that the damage was caused by overfill of oil, and that had to be done at Toyota of Wallingford. 3/25 - called to follow-up since I hadn't heard back, spoke with Karen. 3/30 - called and was told by receptionist that I was on Diane's to-do list and she would call me that day. I did not hear from her. 4/4 - called and was told by receptionist Diane would call back that day. I said that I had been told that before and I would call her supervisor if I didn't hear back. Diane called that day to tell me that although they had done all the service on my car, they would not re-imburse me. I expressed my displeasure. Diane told me that she would let Karen know I was not happy and Karen would call me. 4/11 - I still had not heard from Karen, so I called and asked for Steve, Sr. I left a message explaing that my complaint was that I had to hound customer service, that they would not call me back. 4/19 - never heard back from Steve. Called and asked to speak with him again, but he is now on vacation. Asked for Karen and was told she was unavailable. The customer service is atrocious. The least they can do is respond to my calls and actually call back when they say they will. More

I have been an extremely happy customer of Toyota of Wallingford for more than 10 years. My most recent purchase was a new Rav 4 which I really love. Steve Zion Sr. and his staff are truly wonderful p Wallingford for more than 10 years. My most recent purchase was a new Rav 4 which I really love. Steve Zion Sr. and his staff are truly wonderful people. They are always friendly, dependable, accomodating and really put the customer first in every situation. Although I live in Trumbull and there are other Toyota dealerships that are closer, I always go to Toyota of Wallingford, whether it be to purchase a new car or for service or parts. Now you may be thinking that it is somewhat of a distance to go there from where I am but I guarantee that you won't find a more pleasant experience anywhere! I am the type of person that needs to have total confidence in where I purchase or take my car for service so going the distance is more than worth it for me and I have and would always recommend this dealership to anyone. In fact, many of my friends and the people I work with are now going to Wallingford to purchase a car or take their car in for service. I guarantee that after your first visit, you won't care to go anywhere else! Yes I am a loyal customer, but the reason I am is because of THEIR loyalty to THEIR customers. In my opinion,(and I am certainly not alone) Toyota of Wallingford is the best dealership anywhere! More

I couldn't be happier with my new red Prius and the expert care that I felt from being at the dealership. Jon Thorpe was the perfect salesperson for me, no heavy handed pushy attitude, no surprise cha expert care that I felt from being at the dealership. Jon Thorpe was the perfect salesperson for me, no heavy handed pushy attitude, no surprise charges, just a gentleman and available for any questions and concerns. I sometimes get befuddled with all the information coming at me at once, but Jon sat in the car with me and explained every detail in a relaxed manner, he wasn't rushing me, or annoyed if I didn't understand something. He said to call anytime with any thoughts or concerns. Thank you Jon for making buying a car so pleasant. I'd like to thank Sohail Butt for wrapping up the process of doing all the paperwork efficiently, and carefully. Again he explained everything to me, answered any questions and without any feeling of pressure. It was a delightful experience and I can see why they have such great reviews. If I'm happy, their happy. Win-win. Congratulations, Lesley More

I recently purchased a 2011 4Runner. I had a great shopping experience, they weren't pushy. They did everything i asked for. I would highly recommend purchasing a vehicle from Wallingford Toyota. Ask shopping experience, they weren't pushy. They did everything i asked for. I would highly recommend purchasing a vehicle from Wallingford Toyota. Ask for Ron Jackson,he is very easy to deal with,and was able to answer all my questions. More

Wow. We brought my 4-Runner in for service (140,000 miles). Like everything else that ages, my 4-Runner needed a bit of TLC; including transmission service, tires and wheel alignment; assorted bulbs, miles). Like everything else that ages, my 4-Runner needed a bit of TLC; including transmission service, tires and wheel alignment; assorted bulbs, belts, wipers, plugs, wires, oil and filters. They did everything in one business day and the car was returned to us a lot cleaner than when it was brought in. The vehicle runs like new. Needless to say, we are extremely pleased with the service at Wallingford and use them for both the 4-Runner and our Avalon. Unlike a dealer on the shoreline, Toyota of Wallingford values its customers and acts accordingly. We give them a two-thumbs-up. More

Buying my truck from Toyota of Wallingford was an overall good experience. I new just what I was looking for and Frank helped make it happen. The negotiation was very professional without pressure. I am very good experience. I new just what I was looking for and Frank helped make it happen. The negotiation was very professional without pressure. I am very pleased with my Toyota Tacoma and the free oil changes and car washes are a nice bonus. More

The first time I brought my Avalon for an oil change I was very impressed with the friendliness of everyone I encountered: smiles, and good mornings from everyone. Staff telephoned me when the car was rea was very impressed with the friendliness of everyone I encountered: smiles, and good mornings from everyone. Staff telephoned me when the car was ready, offered a ride back and forth, and followed up to see if I was satisfied with the service. If anything is out of the normal (which is rare) I receive a call to let me know. Recently there was a noise in the engine which was initially difficult to pinpoint, but with perseverance it was diagnosed, the water pump replaced and problem solved. Staff has saved me money and time with their excellent service and my car with its 154,000 miles runs like a dream. I drive my car an hour to get here because of the service. Nothing on the shoreline where I live compares. More

I actually went to the Wallingford dealership by accident last week and yes, there are such things as those happy accidents! I met Michael while I was there looking for a car that was actually down the stre last week and yes, there are such things as those happy accidents! I met Michael while I was there looking for a car that was actually down the street. Michael gave me some information while I was there and the next day after researching dealers all over New England, I actually went back to Toyota and Scion of Wallingford. Michael was extremely knowledgeable, kind and overall a joy to work with. He found me exactly what I wanted, in a timely manner and made my experience of buying my first new car an excellent experience. I love my Scion tC and I am extremely grateful to Michael Nives and everyone at Toyota and Scion of Wallingford! More