Back

Treasure Coast Lexus

Ft Pierce, FL

4.8
7,064 Reviews
THE TREASURE COAST LEXUS DIFFERENCE Treasure Coast Lexus offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Treasure Coast Lexus difference.
Contact Dealership

5121 S US Highway 1

Ft Pierce, FL

34982

Directions

By Type

Showing 7,064 reviews

April 11, 2019

Why Is buying a car so hard? We were buying our car after the lease expired, so we didn’t anticipate any delays. I have had the car serviced at Treasure Coast Lexus and am very More

by Floridadriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Nichols
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Treasure Coast Lexus responded

Dear 'Floridadriver', First, thank you for taking the time to write a review of your experience. Nobody really likes to hear criticism, but the truth is, it is the best way for us to improve. I'm sure you are busy so we do appreciate your effort and the time you took to give us your very honestfeedback Second, let me say that I completely agree with you. "It shouldn't be that hard to buy a car!" I have looked into your transaction and the bottom line is, we did a terrible job. It should never have taken 2 hours AFTER you returned to the dealership with our loaner vehicle. We should have taken the time you were gone to prepare all of your paperwork and then have it ready to go for your signatures immediately upon your return. Obviously we did not do this and for that I am genuinely sorry. I can say to you with absolute certainty that our performance during your transaction is completely unacceptable for me. I will take this experience and use it as a training tool and an example of how not to do things here. We normally do an outstanding job with our Guests and I am so sorry that you did not get the opportunity to experience that. If you are generous enough to give us another chance in the future I would ask that you contact me directly (I am the GM here) and allow me to handle any of your needs personally. I can promise you that I will show you how things are normally done here. My contact information is below. Thank you again for your time and your input. Both are truly appreciated. Respectfully, Gary Mariarossi General Manager Treasure Coast Lexus gmariarossi@treasurecoastlexus.com

April 10, 2019

Service is alway GREAT!!! Thank you to the Fort Pierce Lexus for always providing me the best service for my Lexus RX350. Your service Manager Robert Collier makes getting my More

by TINA JEFFERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Collier
April 10, 2019

Repeat Customer Remains Impressed! Sales personnel at Treasure Coast Lexus have been congenial, professional, helpful. My experiences as a car buyer have been very positive. I remain More

by RBlanton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Young
April 10, 2019

25000 mile check up Would like time to review work order in private so that we can look at the work order and decide what additional work we want done at this time. More

by PLOPILATO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Register
April 09, 2019

Great experience Kathy (service advisor) and Joe Loverso (service/diagnostic expert) were attentive, listening carefully and addressing each concern or issue raised. More

by Carters2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kathy Register, Joe Loverso
April 09, 2019

Great Service Always great service in keeping my beautiful car safe and updated! I did not ask for a loaner car to be available but one was provided for me at no c More

by LindaD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Register
April 09, 2019

Purchased of 2019 Lexus RX350 Experience, I recently was in a severe accident and my 2018 Lexus was a total loss, because the Lexus saved my wife and my life, after spinning, flipping 2.5 time More

by Andy 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Lopez, Finance. , Thomas Druzik
April 09, 2019

Pleasant Buying Experience I was talking to a dealership in the Chicago area about purchasing a 2019 RX 350L but they could not locate the vehicle I wanted. But their March prom More

by KKCHI222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Firestone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex, Finance, Gary Mariarossi
April 08, 2019

Service All ways done efficiently and timely Kathy Register is a wonderful service director She is very knowledgeable in her field . She is a great assert to More

by CHAZZDRAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2019

Best service center in forever! I was 15 minutes late for my general service due to construction. They were very understanding and polite. Robert was very helpful in explaining what More

by DISCO2MAMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
...
593
...