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Treasure Coast Lexus

Ft Pierce, FL

4.8
7,079 Reviews
THE TREASURE COAST LEXUS DIFFERENCE Treasure Coast Lexus offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Treasure Coast Lexus difference.
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5121 S US Highway 1

Ft Pierce, FL

34982

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Showing 7,079 reviews

January 23, 2019

Long wait for a 45min computer update Great service liked the car wash service was a little slow considering an appointment. The coll back indicated a 45min service plus adding somethin More

by ELAINEMAIDA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Russell
January 23, 2019

My visit Had an excellent experience. Daphne was very professional and provided answers to all my questions. She knew the product quite well. Diane has often More

by Car123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianne Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Klein
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Russell , Daphne Hecko
January 22, 2019

2019 ES 350 Excellent painless experience for the full process starting with vehicle identification, pricing options, negotiation and purchase. Required paperwork More

by es350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Russell , Lynn Tidwell, Gary Mariarossi
January 21, 2019

Outstanding very quick service Very pleased with my treatment and the service. The service rep took my car at the scheduled time and returned it serviced and clean within an hour. More

by Customer Cal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager, Rafael Salcedo
January 21, 2019

Best Car Buying Experience I’ve Ever Had I have been a Lexus owner for 8 years, and have dealt with three different Lexus dealerships over the years. This was by far the most straightforward More

by CHRIS P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianne Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Pedraja, Lynn Tidwell, Gary Mariarossi
January 20, 2019

Excellent service Treasure Coast Lexus is amazing. Service is great and very professional. Thank you for great service and taking care of my baby! I will definitely com More

by DENISE.BARDEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Young
January 20, 2019

Collier is the best !!!!! I am so thankful to have a service person who always does what's best for his client and makes it work with their schedule More

by GERRYSLW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
January 19, 2019

Great staff Tom Druzik was great. He was very patient with me answering all my questions, and finding answers. Rick Russell was also great. He spent a lot of ti More

by BOIVIN36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Druzik, Rick Russell
January 19, 2019

service department Justin was very helpful and everyone was very responsive. And the body work that was done was excellent. I would highly recommend the service depart More

by GEORGE.CELLA63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Kinter
January 19, 2019

maintenance and recall Would notrecommend this dealership to anyone. Very unprofessional owner and general manager. No response to emails. The only person who tried to assis More

by mimiwalser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I think her last mane is Register
Jan 19, 2019 -

Treasure Coast Lexus responded

Ms. Walser, I am very sorry to hear that after so much effort you are still this unhappy. I can assure you that we are just as unhappy to hear that. I appreciate you taking the time to write a review. Nobody likes to be criticized but the truth is, many times it is how we learn and improve. Our goal here is perfection but none of here are perfect. When we make mistakes or disappoint a Guest we do all we can to own our mistakes and try to correct them. We are normally very successful in these missions to make every Guest happy. The unfortunate reality is that even after our best efforts, sometimes we are still unable to fix things. I read your review and I can reluctantly accept the fact that you are unhappy with us. I don't like it, but I will accept it. The parts that I can not accept are your descriptions of "no response to emails" and "the very unprofessional Owner and General Manager (me)". I just reviewed my emails and there are no less than 4 emails between you and me. There are also multiple emails between you, me, and Lexus Corporate. In addition, I have records of speaking on the phone to both you, and separately, to your husband. All of these calls and emails were conducted in an effort to make you happy. I also have a record of you actually meeting with our Owner for over an hour at our Toyota store. This meeting was after phone calls between the two of you. Again, I am very sorry that you are unhappy and I accept our failure to fix this to your satisfaction. What I will not accept is the accusation that we did not respond to your issues or that we made no effort to help. Simply not true. If you would like to work together to find a solution then please let me know. You have my contact information. If you do not want to work with me, then you have our Owner's email and cell number. If you don't want to work with her then please contact your Sales Associate Carlton as you said he was trying to help you. We can try to work things out through him. Thank you for your time and I hope that we hear from you again. Gary Mariarossi General Manager Treasure Coast Lexus

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