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Treasure Coast Lexus

Ft Pierce, FL

4.8
7,331 Reviews
THE TREASURE COAST LEXUS DIFFERENCE Treasure Coast Lexus offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Treasure Coast Lexus difference.
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5121 S US Highway 1

Ft Pierce, FL

34982

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Showing 7,331 reviews

December 01, 2018

Pleasure experience at Treasure Coast Lexus We worked with several individuals at Treasure Coast. Lexus, from customer service to sales and finance and the entire team went out of their way to e More

by TIM.HOFFMAN1607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kritikos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Register, Thomas Druzik
December 01, 2018

Awesome salesman Brian was a patient and very helpful though my new car process very awesome team and easy fun experience will definitely recommend and return again More

by AIRRISAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Young, Gary Mariarossi
December 01, 2018

Excellent Experience Personnel staff very helpful and friendly. Grateful for the service bar,coffee and snacks. Rooms provided for entertainment are appreciated and deal More

by LJWOODS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dianne Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lynn Tidwell, Gary Mariarossi
December 01, 2018

You're only as good as your weakest link! This is a beautiful facility with nice, helpful people, but with very poor processes. They are very interested in sales, but not interested enough in More

by JJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Klein
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daphne Hecko, Lynn Tidwell, Samuel Kinter, Gary Mariarossi
Dec 01, 2018 -

Treasure Coast Lexus responded

Good Morning JJR, Thank you so much for taking the time to write a review. It is only through honest feedback from our Guests that we can truly identify challenges and improve our performance. We may not always like what we read but we must see criticism as an opportunity to do better. As I said last night when you were here, the poor performance was completely my fault. We had 3 Guests here at the same time and only 2 Finance Managers to complete their paperwork. I did not realize that you had a 6 pm appointment with us (I should have) so I started to put a Guest into Finance in front of you. Once I was told about my mistake I immediately changed plans. I asked one of the other Guests to wait (they generously agreed) and I got you into Finance with Lynn. This did result in us getting you into Finance at 6:35 instead of your schedule time of 6:00 pm, which again, was my fault. I am very sorry for this mistake and the inconvenience it caused you. It is simply unacceptable. You and I are in total agreement on this point. One point I must respectfully disagree with you on is your statement that are "not interested enough in customer satisfaction". I will say without any doubt that Customer Satisfaction is our #1 concern. This is true before, during, and after the sale. Again, I am sorry that you did not experience this and our actions made it appear like we didn't care. Our process obviously needs improvement, but not our level of "interest". I would point out that once I was informed that I had caused a delay in your delivery I got involved immediately to correct my mistake. I then had 4 of my Associates assist me in order to get things back on track. We had our Technology Specialist go through the new vehicle with your wife while Tina and I rearranged things to get you into Finance. Lynn then completed your paperwork while Daphne put the tag on your new vehicle. These are not the actions of people who don't care about our Guests. Poor performance, yes. Not caring, no. At the end of the day, the only thing that really matters is we executed poorly and disappointed one of our valued Guests. Again, I will accept full responsibility for this. I thank you again for you input and honest feedback. I promise you that we will take this evaluation very seriously. We will learn from it and we will work diligently to improve our performance. Thank you very much. Respectfully, Gary Mariarossi Treasure Coast Lexus

November 30, 2018

Had the best sales person in the business Daphne Hecko Outstanding dealership very first class in every way. They have raised the bar for car buying and servicing. I look forward to many more years of serv More

by PZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daphne Hecko, Gary Mariarossi
November 30, 2018

Great very nice and patient with you. They listen to me and I asked questions and I got answers and You have great staff. They know why they are here to serve you and they are very kind. More

by DEBRASHELTON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Russell , Kellie Durante
November 30, 2018

The work was done in a timely fashion and to my satisfaction Kathy Register is a true professional that I look forward to working with for all of my service needs. I would recommend Kathy and Treasure Coast Lex More

by kwidth
Recommend Dealer
Yes
Employees Worked With
Kathy Register
November 30, 2018

Exceptional From the time I arrived, to write up and my ride to work, the phone call telling me my vehicle was ready and picking it up was EXCEPTIONAL !! Thank y More

by BLAINESTECKELBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Firestone
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2018

Everyone was very helpful. Daphne was wonderful. Very well run dealership. Everyone was very pleasant and I would certainly work with Treasure Coast in the future. Lynn, Anth More

by AWJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Russell , Daphne Hecko, Lynn Tidwell
November 30, 2018

Buying Experience. Very good buying experience, Definitely will buy from Treasure Coast Lexus again. This is the second car that I bought from them. Their service depart More

by E.BILIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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