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Treasure Coast Lexus

Ft Pierce, FL

4.8
7,458 Reviews
THE TREASURE COAST LEXUS DIFFERENCE Treasure Coast Lexus offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Treasure Coast Lexus difference.
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5121 S US Highway 1

Ft Pierce, FL

34982

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Showing 7,458 reviews

December 31, 2018

Worth a bit extra There are cheaper alternatives to dealer service but this dealership is so professional, courteous, and interested in their customers satisfaction, th More

by GENEHERRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie, a high energy and very passionate greeter who makes you feel more than welcome.
December 31, 2018

Great Service I waited while my car was being serviced, the car was done in the timeframe I was told and it is a very comfortable area to wait while car is being se More

by tkauzlick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
December 30, 2018

Amazing! By far the best dealership I have ever purchased from. Service department is awesome as always. Love my complimentary car washes as well. Love my Lexu More

by ichooseme2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corrine and Justin
December 30, 2018

Quality people, quality dealership Carlton Duncan was a pleasure to deal with, a true professional. Gary Mariarossi made it a point to speak with us on multi visits and answer any More

by bamrhein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lynn Tidwell, Gary Mariarossi
December 30, 2018

The Best This dealership by far is the best we’ve ever done business. We have leased or purchased 5 cars from them. Everything from service, admin to sales is More

by KristerW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Mariarossi
December 30, 2018

Excellent service I already answered this. I answered this before. I do not want emails or create passwords I filled this out before. I do not like these questionnaire More

by Car sale RobertCarsale randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t remember
December 30, 2018

Smooth and efficient transaction on our new LS 500 Our experience with Treasure Coast Lexus was a Pleasant one. From the salesperson through review of proposal and the final financial transaction was More

by OSBORNEJNJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lynn Tidwell, Rebecca Ryan
December 29, 2018

Took too long I have been a loyal Toyota customer all my life so when I needed an upgrade I decided to get the Lexus. I saw their December to remember add $319 mont More

by Firstlexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dianne Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2018 -

Treasure Coast Lexus responded

Ms. Nembhard, Thank you very much for your recent purchase/lease of your new Lexus and thank you for taking the time to write a review online. We are always working to improve and there is no better way for us to do that then with honest feedback from our Guests. We will use your input to learn and we will make every effort to do better going forward, so again, thank you for your time and input. I do want to take a moment an address some of the issues you raised to hopefully clarify a few things. First, the "Ad" you are referring to is a National Ad run by Lexus. Because it covers all 50 states it is not as specific as I would like and it does have quite a few disclaimers in the ad. The reason for this is not to mislead anyone. The reason is many states have different requirements when Guests lease a vehicle. For example, in states like Texas and New York the taxes due are very different and most of those taxes are paid 'up-front' so they are added to the $3,999 down. In Florida, the sales taxes are added to the monthly payment so the $319 per month becomes $319 plus tax. That is just 1 example of why the ad does not translate literally, It is also why every Lexus ad has very specific disclaimers explaining this. Unfortunately, this does create some confusion but I can tell you without hesitation that this is not done to intentionally confuse or mislead anyone. It is done so that Lexus can promote 1 Ad for all 50 states. Second, the pre-paid maintenance plan you purchased is simply that. You do not have to pay for your scheduled maintenance each time you come to the dealership, it is now included in your monthly payment. Many of our Guests choose this option like you did. It is not an additional charge per se, it is simply a different way to pay for the very important service that must be done to maintain your Lexus. Unfortunately, Lexus does not have a "free" maintenance plan like the Toyota you had so this is something you would be paying either way. You simply chose to "pre-pay" it and include it in your monthly payment. This maintenance plan is also not included in the national ad that Lexus runs so definitely not included in the $319 payment. I can get into more detail with you if you would like and walk through all charges with you so you can see exactly how we wound up at the payment you agreed to. I have included my email at the bottom of this message so that you can contact me directly if you would like. Nothing is more important to me than having happy Guests so if I can help, please let me know. Thank you again for your time and your feedback. They are both appreciated. Respectfully, Gary Mariarossi General Manager Treasure Coast Lexus gmariarossi@treasurecoastlexus.com

December 29, 2018

One year service visit A car was available for our use and we were processed with our vehicle everything was timely and was a pleasant experience. We will return. More

by DASHELSTAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis in service
December 29, 2018

Treasure Coast Lexus was an awesome place to purchase a car. Tom, my salesperson just wanted to talk to me when I first arrived to find out what type of car I wanted. Then he brought up a Lexus IS 250 and I f More

by Carol W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianne Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Druzik
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