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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,276 Reviews

3,276 Reviews of Treasure Coast Lexus - Service Center

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December 08, 2019

Efficient service First service for RX 350 handled with ease. Little wait for time and friendly staff made my time here fly by. Rafael Salcedo was a pleasure to work More

by jayl12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dianne Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2019 -

Treasure Coast Lexus responded

We are so pleased to hear about your great service experience at our dealership, Jay. If there is anything further we can do to assist you, please let us know!

December 07, 2019

Well organized service This service center is one of the best organized service center in the loop. Work is done and complete on time, well trained service personnel. Never More

by Lo1297
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dianne Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Mariarossi
Dec 09, 2019 -

Treasure Coast Lexus responded

Thank you for taking the time to tell us about the amazing service you received from our team. We're so pleased that your visit to our dealership left such a positive impression!

December 07, 2019

Unparalled Service Went in for an oil change on my 3rd Lexus RX and came out with a wonderful deal on a leased 2020. Everyone was knowledgeable and professional and went More

by JCJONES123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Jean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Register, Gary Mariarossi
Dec 09, 2019 -

Treasure Coast Lexus responded

Thank you for taking the time to let others know about your positive experience. We're happy that our team could provide you with such an exceptional experience! Have a great day, and we hope you enjoy driving your new Lexus.

December 07, 2019

Replace rubber band around driver door. The service manager was kind, friendly and helpful in solving my problem.I was glad to use the Lexus in Fort Pierce because it short drive from Vero More

by RHUNTER04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Young
Dec 09, 2019 -

Treasure Coast Lexus responded

Thank you for the great review of your service visit, and for being such a great customer. We appreciate you and look forward to your next visit.

December 07, 2019

Very Efficient The service was excellent...quick check in and service was done within time frame quoted. The waiting area was comfortable and the coffee machine is More

by MARY.F.DRISCOLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier from Service
Dec 09, 2019 -

Treasure Coast Lexus responded

Thanks for the great review! We are so thrilled to hear about your service experience with our team. We hope to do business with you again in the future.

December 06, 2019

Service center excellent Service excellent. Joseph very helpful. Carl in good hands with this quality and friendly department. If Do not hesitate to use Treasure Coast Le More

by Pedidoc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph in service
Dec 09, 2019 -

Treasure Coast Lexus responded

Thanks for the excellent review! We are so pleased to hear about your service experience with Joseph, Carl, and the team. Please let us know if you need anything.

December 06, 2019

Maintenance service I went in for my 10k maintenance. Everything went smoothly. I’m waiting for a part to come in and then I’ll be done More

by ANITAWATSKY
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Collier, Daphne Hecko
Dec 09, 2019 -

Treasure Coast Lexus responded

Wow, that is what we love to hear! We are so pleased that our team could help make your experience a breeze. We appreciate your business and look forward to your next visit.

December 05, 2019

I came into Treasure Coast Lexus to receive service for my vehicle. Seymour asked me if I would be interested in trading my vehicle for a newer model. I wasn’t in the market for another vehicle but I agree More

by Mrswright1981
Recommend Dealer
Yes
Employees Worked With
Steve Kritikos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seymour Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2019 -

Treasure Coast Lexus responded

Thank you for taking the time to let others know about your positive sales experience. We're happy that Seymour and our team could meet your expectations! Have a great day.

December 03, 2019

Very helpful in all areas. Began with telephone reception . Have been coming to this dealership for seveal years, with 2 Lexus cars. I make a point to have all maintenance done here as they are most accommodati More

by SANDRAFARLEY63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier, Dave ?, from service
Dec 04, 2019 -

Treasure Coast Lexus responded

Thank you for the excellent review! We are elated to hear of your great service experience, and that our staff continues to make you feel welcome and appreciated. We hope to see you again soon!

December 01, 2019

Too expensive I have always taken my car to a Lexus dealer. My car is 13 years old. I received a service estimate for $3,500! When I found a reputable place to do More

by HEALTHGAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of the above
Dec 01, 2019 -

Treasure Coast Lexus responded

Dear "Healthgain", My name is Gary Mariarossi and I am the General Manager here at Treasure Coast Lexus. Thank you very much for taking the time out of your busy day to write a review. We are constantly working to improve our service and there is no better tool to help us with this effort than honest feedback from our Guests (positive and negative). Needless to say, I was disturbed when I read your review as that is not the typical input I hear from our Guests. I am so sorry that our actions led you to feel the way you expressed in your review. That is never our objective. After reading your review I went back and did some research on your visit including speaking with each individual you had contact with. What I learned is that the original $3,500 estimate did include everything that we recommended be done to bring your vehicle up to 100%. This is not unusual for a 13 year old vehicle with higher mileage. You are correct when you say that around $500 was "absolutely necessary" to keep your car running. When we inspect a vehicle we report to each Guest everything that we see. We don't just report the bare minimum. We tell the entire story. We then prepare an estimate. From there it is up to each Guest to determine what they would like to have done and what they don't want done. We simply report the news and then follow your directions. If we see any potential issues, we report them to you. We do this for every single Guest, male or female. We then respect any decisions you make. As far as being 'vulnerable' to the salesperson who approached you about trading your vehicle in for a newer model please know that we offer our "Vehicle Exchange" program to all of our Service Guests regardless of the year, miles, or estimate for their current vehicle. Again, some Guests opt to take advantage of this offer and some choose not to. With all of that said, we will continue to work at improving. We obviously made you unhappy and we do not want to happen again. From your comments and my investigation I believe we must do a better job of communicating to our Guests exactly what is required and what is 'optional' when presenting our inspection and recommendations. My conclusion is that we did a poor job of this with you and for that I apologize. We can and will do better going forward. Thank you again for your feedback and criticism. It is not always what we like to hear but is very valuable information that we will use to improve. My email is below if you would like to discuss this with me further. Respectfully, Gary Mariarossi gmariarossi@treasurecoastlexus.com

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