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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,275 Reviews

3,275 Reviews of Treasure Coast Lexus - Service Center

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August 19, 2019

WOW, VERY IMPRESSIVE Justin was very helpful as well as Scott. I was very happy with the service and the repair to my car. The person that delivered the car and picked i More

by flora33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott and Justin, Daphne Hecko
August 19, 2019

Service continues to be thorough and efficient. Service co-ordinator, Robert, always explains work to be done and listens well to my concerns. I have never had an issue with any department at Lexu More

by YESDEAH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert, Service co-ordinator., Gary Mariarossi
August 17, 2019

Being charged for unnecessary service My wife came in to have them reset the service light for the 15000 miles. She was told it was 293 dollars for the maintenance. When she told them not More

by CHARLIE.SARULLO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert
Aug 29, 2019 -

Treasure Coast Lexus responded

Dear Charlie, I am very sorry to hear about your wife's recent visit to our service department. First, I would like to thank you for taking the time to write a review and let me know about this experience. Second, I want to assure you that although we are not perfect and we do make mistakes we are never ever attempting to take advantage of any Guest. Although it is apparent that we did a terrible job here I promise you it was not intentional nor was it done with any malice. That being said, I would like to see what we can do to correct this and make you happy. I have attached a copy of an email that my Service Director has sent to you saying the same thing. It is my sincere hope that you contact either Scott or Me so that we can have an opportunity to fix this. Thank you again for your review and thank you for your time. Gary Mariarossi General Manager Treasure Coast Lexus Mr. _______, I am sorry to hear of your displeasure with your recent service visit. I know that finding out about a punctured tire can be very upsetting. Tires repairs can become expensive, especially on certain vehicles. It would be my pleasure to help find a way to help with this unexpected repair. I am not sure of what services our Service Director priced for your wife. I apologize for any confusion on the part of my staff. I will be happy to go over any needed maintenance with you and be sure that all you needs are met and to your complete satisfaction. Please feel free to contact me at your earliest convenience. I look forward to serving you. Respectfully, Scott O'Keefe

August 16, 2019

best service dept ever Service personnel is great. They really listen to the issue and don't try to talk you into things that aren't needed great job! More

by DRISP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2019

Always great service Raphael is the best service great greeted with a small and I always leave with any issue resolved I wish Lexus would come out with a pickup for my ne More

by CMIRAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raphael
August 16, 2019

Everyone is so professional, helpful and kind! I was recently in for my 20k check up on my IS300. I always wait while my car is serviced. I don't mind because it is such a beautiful space to re More

by NANCHIA55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Burruano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Register
August 15, 2019

They aim to please! Treasure Coast Lexus is second to none in customer service. They aim to please! My wife and I have nothing but good things to say about this dealershi More

by Rosanne C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Russell
August 15, 2019

Always great service! My experience with Treasure Coast Lexus for this service need was outstanding! I went to start my car in the morning and no go. I called Lexus and the More

by HappywithLexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
August 14, 2019

Great Service Robert Collier did a great job in explaining to us the root cause why the AC of our RX 350 is not working. it was found out that the sensor was left u More

by JOHN102767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
August 13, 2019

Great service, Robert was amazing Been a customer for 6yrs Robert C in service is the best , I am I customer for 6yrs always the best service.Always on time and always the best service on my car . It’s like ho More

by WTESMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert C in service
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