Treasure Coast Toyota Of Stuart

I am extremely disappointed with my experiences involving Palm Beach Toyota and Treasure Coast Toyota of Stuart. After purchasing my Toyota in June 2024, I experienced paint issues, a transmission failure Palm Beach Toyota and Treasure Coast Toyota of Stuart. After purchasing my Toyota in June 2024, I experienced paint issues, a transmission failure, and eventually a wheel lock issue after continued servicing through Treasure Coast Toyota. I was never informed about special wheel locks, tuner-style lug nuts, or spline keys and relied on Toyota to properly maintain my vehicle. After my most recent transmission and tune-up service, the wheel lock key could no longer be found when I needed to fix a flat tire. On May 20, 2026 — the day of my daughter’s graduation — I spent the entire day trying to resolve this issue. Because Toyota appointments are so difficult to get, I called Walmart around 7:00 AM for a tire change appointment. Walmart informed me the wheel lock key was missing and could not service my tire. Because Treasure Coast Toyota had most recently serviced my vehicle, I immediately contacted Toyota and was told over the phone they had the part and could help me. When I arrived, Brian refused to even look at my vehicle and told me they could not help, did not have the part, and did not even have the tire needed. I was then sent to AutoZone and surrounding stores, none of which could help me. After calling Toyota back, Matthew in parts confirmed they DID have the part and sold it to me for $63.90. I returned to Walmart, waited for hours, and still ended up late to my daughter’s graduation, missing her final band performance at the beginning of the ceremony. A week later, after returning to Walmart for my follow-up appointment, I was informed the part Toyota sold me was still the wrong part and they still could not service my vehicle. When I returned again to Treasure Coast Toyota, I continued receiving conflicting information and was repeatedly told to go elsewhere again, including to Extreme Performance. After escalating the matter to management, Adam, the service manager, admitted they had the wheel lock key all along after previously stating it had been lost. After multiple trips, conflicting explanations, missed time with my family, and escalation to Toyota corporate, I was finally sold a new key and my tire was patched — something that could have been resolved the morning of May 20th. I also want to note that Brian was rude and antagonistic during this process. While I was asking to speak with management after repeatedly being turned away, he interrupted and stated, “I tried to help you last time, remember that?” and then remarked, “She don’t want to hear that though.” This entire experience caused unnecessary stress, wasted time, financial inconvenience, and completely destroyed my trust in Toyota’s customer service and accountability. I also escalated the issue to Toyota corporate and was ultimately told by Jackie that I could simply “go somewhere else moving forward.” More

The staff and management were easy to get along with. I am going to recommend treasure Coast Toyota to my friends. I am going to recommend treasure Coast Toyota to my friends. More

Knowledgeable professional sales Super friendly service. I will go back there and buy again..! Excellent service department also. service. I will go back there and buy again..! Excellent service department also. More

This dealership gives great service. The salespeople are always friendly and helpful snd they communicate well with me. The dealership is always clean and offers refreshments. I also app The salespeople are always friendly and helpful snd they communicate well with me. The dealership is always clean and offers refreshments. I also appreciate clean restrooms. More

Shane is attentive to detail, figuring out what is the customers end goal and help them attain this along with what is important. He is excellent with followups as well! Always great service at Toyota Stu customers end goal and help them attain this along with what is important. He is excellent with followups as well! Always great service at Toyota Stuart! More

Shane is a Great Salesman, Always goes Above & Beyond Expectation,It’s always A Pleasure to Deal with Him , He always Follows up on any Issues that We may have, For Both Me & My Wife,s Vehicle s We Expectation,It’s always A Pleasure to Deal with Him , He always Follows up on any Issues that We may have, For Both Me & My Wife,s Vehicle s We are Very Pleased with Treasure Coast Toyota,Sales & Service Department More

Worst customer service I've ever received. We dropped our car off on a Monday with Matt in the service department. We explained EVERYTHING that had been going on with our brand new Sequoia, We dropped our car off on a Monday with Matt in the service department. We explained EVERYTHING that had been going on with our brand new Sequoia, including what the dealer in our hometown had told us (we were in town visiting family for the week.) The car had already been recharged with freon and was in need of a dye test, we told Matt this specifically to save him time. 2 days pass by with NO word from Matt after he said he would update us same day; We called multiple times and were never able to reach him until the end of the day. He then told us that they had to recharge the freon and then found it had a leak, even though we had ALREADY told him that. He then explained that the part needed would take 2 days to come in and would be in first thing Friday, then it could be installed same day. This was understandable and acceptable as we had planned to leave Saturday and Matt advised we could get the car back Friday end of business. Friday comes along, after multiple calls to his desk directly, the front desk forwarding our calls, and multiple attempts, we finally had to GO IN to get any kind of update on our car only to find out Matt WASN'T EVEN WORKING. He didn't provide ANY updates to us and then left without updating any of his colleagues to assist us. The part was finally installed Saturday morning after we had to extend our trip, STILL to not hold any freon. We had to drive 12 hours home to NC with no air conditioning with 2 little children in the car. Had Matt actually listened to us when we first arrived, this could've been handled quicker and more efficiently not only for the us the customer, but for the poor tech who had to do repetitive work. I will say that Kareem and Brian were phenomenal and handled our situation gracefully since they had to deal with some very upset customers. Luca the master tech was also very knowledgeable and helpful in getting what could be done, done in a timely manner. Matt was the most dismissive and incompetent service advisor and made this experience disappointing. If he would listen to his customers, he could save his company time and money and actually provide exceptional customer service. More

First of all, Shane Duffner is the ABSOLUTE BEST! ! He’s been my only salesman for over 10 years. He’s attentive and honest. He truly listens to what his clients want!! I will never use anyone other t ! He’s been my only salesman for over 10 years. He’s attentive and honest. He truly listens to what his clients want!! I will never use anyone other than him. My advisor Kareem is great!!! He made me feel comfortable when I dropped my car off this am and he was on it when letting me know what was going on and what I needed for my vehicle. He even backed my car up and moved it for me because I wasn’t comfortable doing it in the garage/drop off area!! He will be my advisor from here on out! More

Receive Kareem Thomas is the BEST Service Advisor I ever dealt with and I am 80 years old! dealt with and I am 80 years old! More

Do NOT use their service department. Especially if you have an issue that is difficult to diagnose.Matt,my service writer is COMPLETELY non communicative and really does not listen or eve Especially if you have an issue that is difficult to diagnose.Matt,my service writer is COMPLETELY non communicative and really does not listen or even care.Third time, is my last time there HORRIBLE PLACE. More