Trent Cadillac Buick GMC

This is by far the best customer service I have ever received from a company PERIOD. My wife and I purchased a 2022 Cadillac from Trent back in January. Unfortunately, we ran into some unforeseen issues received from a company PERIOD. My wife and I purchased a 2022 Cadillac from Trent back in January. Unfortunately, we ran into some unforeseen issues with the vehicle shortly after purchasing that was impossible to know prior to the sell. However, we had a major problem that had me and my wife scared to death and we didn’t know what to do since we had purchased AS IS. One phone call and on the second ring Trent picked up and requested we return the vehicle for inspection. It was indeed a major issue and Trent Cadillac quickly had this problem resolved that would have caused anyone to freak out. THEY DID ALL OF THIS FREE OF CHARGE. They washed and cleaned the vehicle and had it ready within a week. Having said this, they had all right to say that we owned that problem, but they took it upon themselves to own it with us. This is by far the best experience I’ve ever had with a purchase. They had no obligation to fix or repair anything and they went above call of duty to make sure we had the best experience with them. CUSTOMER FOR LIFE. More

Asif is fabulous! !! He always makes the car buying process so easy and quick, great person to work with! !! He always makes the car buying process so easy and quick, great person to work with! More

The sales and management team worked to get the car with the exact color and options I wanted transferred from another dealership. Great service. the exact color and options I wanted transferred from another dealership. Great service. More

If I could give LaRon and this dealership a rating higher than 5 Stars, I would. Best all around. higher than 5 Stars, I would. Best all around. More

This was my first visit here at Trent Cadillac and I have to say the workers there are great. I got to leave in a 2018 GMC Terrain and it’s been the best car I’ve had in a long time. I highly recommend them to say the workers there are great. I got to leave in a 2018 GMC Terrain and it’s been the best car I’ve had in a long time. I highly recommend them if you’re in the market for a new or used vehicle More

Ronnie helped us get the vehicle I've been wanting for years. It's beautiful! I'm not at all tec save and he was very patient and helpful teaching me and setting up all the tec in the vehicle. He has a gr years. It's beautiful! I'm not at all tec save and he was very patient and helpful teaching me and setting up all the tec in the vehicle. He has a great sense of humor so bring your A game to raz him! More

Great experience at trent GMC. Ronnie was a pleasure to deal with and made it quick and easy. Ronnie was a pleasure to deal with and made it quick and easy. More

Professional. Receptive. However, the same vehicle buying “process” as with All Dealerships. . Sales Agent totally controlled in negotiation. Receptive. However, the same vehicle buying “process” as with All Dealerships. . Sales Agent totally controlled in negotiation. More

Very professional, exceptionally clean and presentable, felt honesty and I don’t always feel that, streamlined system of getting things done. I worked 41 years as Controller in a dealership. I recognize ex felt honesty and I don’t always feel that, streamlined system of getting things done. I worked 41 years as Controller in a dealership. I recognize excellence when I see it and appreciate it. More

Ronnie Brinson was our Salesperson and he was wonderful to work with!! Very knowledgeable and professional !!! We met and were helped by several of the customer service team in the office there.! Our e to work with!! Very knowledgeable and professional !!! We met and were helped by several of the customer service team in the office there.! Our experience could not have been any more pleasant! We have dealt with Trent Cadillac in past years and have always had a pleasing and happy experience!! We will indeed be coming back to Trent when we are ready to buy our next vehicle!! Thanks once again Ronnie, it was a pleasure doing business with you and the wonderful customer service team at Trent Cadillac of New Bern, NC, Jan and Ken Whitehurst of Beaufort, NC More