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Trent Cadillac Buick GMC - Service Center

New Bern, NC

4.7
66 Reviews
Call Service Center (252) 633-2213

66 Reviews of Trent Cadillac Buick GMC - Service Center

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April 19, 2023

Ronnie Brinson has bent over backwards to make sure we get excellent deals and service on our new Cadillacs! More

by MTHARR68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Kahsai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Riggs
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Helpful
April 19, 2023

Trent Seevice department is awesome! They always listen to the customer and provide great service. More

by Cynthia Mattocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Helpful
April 19, 2023

Wonderful experience to buy a nice truck from Trent GMC Mike Pecha was very knowledgeable about my new truck very impressed with his attitude. Understanding my question he had an answer for everything. Th More

by STUMPY42156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Kahsai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 19, 2023

Great service from advisor, service manager and technicians. Highly recommend this dealership for your sales and service needs. More

by joshuataylor28532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lew Branche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Kahsai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmie Demaroney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Taylor, Paul Hewson, Thomas Farrow
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Helpful
April 17, 2023

Everything was handled well, Svc mgr reviewed each issue, sated cost and what I needed was done. More

by lentguy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Riggs
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Helpful
January 26, 2023

The people here are professional and courteous, at all times. Wayne, in service, is the greatest. But for me, they're all great. More

by Marylin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
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Feb 15, 2023 -

Trent Cadillac Buick GMC responded

Thank you for taking the time to leave us a review. We appreciate your business.

Helpful
October 02, 2022

Got off to a slow start but got everything taken care of easy Tommy is a great person and salesman More

by Shrimpn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent
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Oct 13, 2022 -

Trent Cadillac Buick GMC responded

Thank you for such an great review. We are so glad everything was taken care of for you.

Helpful
November 10, 2021

THIS DEALERSHIP IS OUTSTANDING. THEY CONSTANTLY CHECK ON YOU, AND MAKE YOU FEEL AT HOME. GREAT STAFF. More

by LIKEAROTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ALBERT RIGGS OUTSTANDING SERVICE ADVISOR.
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Nov 19, 2021 -

Trent Cadillac Buick GMC responded

We think our customers are outstanding :)

Helpful
September 15, 2021

Trent is professional grade at every level.I've been a Trent is professional grade at every level. I've been a customer since 1997 and don't plan on changing dealership anytime soon! I love all of the veh More

by Darrellperry59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Farrow
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Sep 29, 2021 -

Trent Cadillac Buick GMC responded

Thank you for such an awesome review! We appreciate your loyalty

Helpful
August 22, 2021

Very professional and cares about the customer!!!!! We will not buy a vehicle from anywhere else again. Thank you Josh for your expertise and A+ customer service!!!!! More

by yanezrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2021 -

Trent Cadillac Buick GMC responded

We love our customers! Thank you for such a great review!

Helpful
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