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Troncalli Chrysler Jeep Dodge Ram

Cumming, GA

4.9
2,021 Reviews
Since 1951, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends. Our Service and Parts department is staffed with the most qualified Master Certified technicians and factory MOPAR parts ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions. We can accept vehicles for "Quick Lube Express Service " until 5:45PM Monday thru Friday and until 5:15PM on Saturday. We offer shuttle service, rental vehicles, and if you choose, a large waiting area with KEURIG Coffee and a children's play area. Our Collision Center is here to help you protect your investment. We have highly qualified I-CAR trained personnel and a state of the art repair facility with all of the necessary equipment to restore your vehicle to its pre-accident condition. We repair ALL makes and models and work with ALL insurance companies!
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818 Atlanta Rd

Cumming, GA

30040

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Showing 2,021 reviews

September 03, 2015

Transmission failure after 5 weeks...No recourse Just purchased a new Jeep from Troncalli 5 weeks ago. Check engine light came on yesterday. Took it in and turns out it needs a new transmission aft More

by Don'tBuyTroncalli
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dec 26, 2016 -

Troncalli Chrysler Jeep Dodge Ram responded

During your initial visit with the Cherokee, we pulled the check engine code which directed us to replace the transmission with a new unit even though the vehicle was still drivable. We had the new transmission in stock and could have replaced it in 48 hours. Our service advisor did offer you a vehicle to drive from our fleet of 21 loaner vehicles. However, you became angry, refused to sign the repair order to approve the work on your vehicle and instead decided to email Jeep. After you hung up on me, I emailed you and again offered you a courtesy vehicle and asked that you sign the repair order to begin the repair process which you refused. It wasn't until Mrs. Bureau came by and spoke to me that we were able to get the repair order signed giving us authorization to begin the needed repair and provide a loaner vehicle under warranty. We value your business and understand your frustration. Had you authorized the repair during your initial visit, we could have provided a loaner and completed the repair in 48 hours.

July 29, 2015

best car buying experience ever !! was looking for a used ford truck and found one at this dealership, they had taken it in on a trade in. I called about the truck talked to a Brandon C More

by ryoung9988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Champe
July 24, 2015

I needed my water pump replaced on my 12' Chrysler 200s. The dealership 10 miles away did not take the effort to check my Vin to see if my vehicle was under warranty. Troncalli took More

by Irep305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Todd Estes
July 03, 2015

2 Cars, 2 Fantastic Experiences A little more than 10 years ago, in late 2004, I purchased a vehicle from Troncalli CJDR and the experience was SO great and SO much better than those More

by HemiSphere
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 28, 2015

Only 2 hours I was in and out with in two hours. Go see Mathew and Nubian found the best truck for me but it was cloth interior. They said no problem we can have y More

by LMaclachlan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 24, 2015

The best decision I've ever made The best decision I ever made was to go back to Troncalli for my new jeep purchase. I bought my challenger here in 2012 and worked with Tyler who was More

by TheZaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 24, 2015

Advertised price of vehicle was great. I live 4 hours away but after seeing the Patriot on autotrader, for a great price, I called and everybody was very helpful. Once we arrived the dealer More

by beachbum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 24, 2015

Best car buying experience ever My salesman was Tyler Grant. Tyler went with me to test drive two different vehicles. Tyler is very knowledgeable about the different models of vehicl More

by Mike820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 24, 2015

Knowledge and Extremely Helpful I ordered a 2015 Challenger Scat Pack Shaker from Tronacalli in March. The ordering had just opened up and Tyler Grant worked with me piecing togethe More

by jpatterson49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 23, 2015

2015 Dodge Ram Sport Crew Cab 4x2 Purchase I've been having vehicles serviced by Troncalli for nearly 9 years and have now bought 4 vehicles from them, 3 used and most recently my 2015 Ram. Ma More

by JohnJVolpe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Merlene Morris, Tye Bergquist
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