Tucson Subaru

Easily one of the best car buying experiences I've ever had! I reached out initially via the Internet to Tucson Subaru and was promptly contacted my Curt McHenry, the Internet Sales Manager. I wanted to take a t I reached out initially via the Internet to Tucson Subaru and was promptly contacted my Curt McHenry, the Internet Sales Manager. I wanted to take a test drive the next day, but Curt had the day off, so he referred me to his associate; Kevin Woessner. I met with Kevin and he gave me a thorough tour of the 2015 Outback. He explained and demo'd features I had not read about in my research. Kevin was no pressure, very patient, helpful and thorough answering my questions. Together we took a 2015 Outback Premium for a test drive and I came away extremely impressed. Prior to my visit to Tucson Subaru my mind was made up on a 2015 Honda CRV EX-L. ....That changed! :-) When it came time to discuss pricing, I was prepared for the usual car buying tug of war but instead I was greeted with very simple, direct answers and great pricing. right from the start! Refreshing! It just got better from there. I felt like Kevin was on my side as more of a consultant rather than a salesman trying to optimize a commission. Kevin fought for me to get the best interest rate (and succeeded) as well as offering a very reasonable and fair price for my 2012 CRV trade-in vehicle. I arrive with a rather complicated issue with my trade-in after dealing with another dealership that was closer to the 'typical car buying haggle/hassle experience we all loathe. Terry, the Tucson 'new car manager' at Tucson Subaru stepped into assist. Together, the whole team at Tucson Subaru made me feel like they had my best interest at heart and they made the buying process so easy, trouble free and painless. Believe me when I say my trade-in had a rather unusual and complicated issue to work around. Tucson Subaru took away all the complexity and made the matter so simple. I cannot thank Keven Woessner and his Manager Terry enough. I am thrilled my 2015 Outback Premium 2.5i!!! it is a wonderful vehicle and is so much more refined and full featured than the otherwise equivalent 2015 Honda CRV I was close to buying. Tucson Subaru is an exceptional dealership in a sea of those that otherwise epitomize the agonizing car buying haggle and hassles we all know too well. Tucson Subaru staff are very professional, no pressure, helpful and courteous. I do hesitate in recommending Kevin Woessner and Tucson Subaru. Kevin knows the product very well and is an exceptional person. Together Tucson Subaru have set a standard benchmark for excellence in my experience and opinion. Kudos also is deserved to Tim Hanson in finance. He was very helpful, fast and efficient and was equally straight forward and professional. I am not one to give praise where it is not due, so I wanted to take the time write this review and make sure credit. compliments and praise are given to this dealership and their fine staff. Very much deserved. More

A pleasant surprise We were out of the car market for a while and weren't looking forward to the hassle. Except it wasn't one -- thanks to Sal Salgado. He walked us thro We were out of the car market for a while and weren't looking forward to the hassle. Except it wasn't one -- thanks to Sal Salgado. He walked us through the process and made it, well, almost enjoyable. He knows the product thoroughly. Also knows how to match us with the vehicle that suits our needs. Add a certain amount of hand holding as we neared the buying decision and before ypu know it we're driving out in a new Outback. Sal knows his product and makes it his business to know and care about his customers. It's a combination that results in a thoroughly pleasant buying experience. I heartily recommend Tucson Subaru and Sal if you're in the market for a new vehicle. More

Satisfied Customer! This was such an easy experience. I was ready for the hard sell and harangue, but was instead met with intelligence, courtesy, and sincerity. I drea This was such an easy experience. I was ready for the hard sell and harangue, but was instead met with intelligence, courtesy, and sincerity. I dreaded the experience, but, instead, found it to be easy and straight-forward without any of the drama. Trent was recommended to us by a satisfied Subaru buyer, and we could not have been happier with our experience. Traci was also delightful. More

Purchase of Our Third Subaru This is the third Subaru we've purchased from Rudy. Each time we were treated in a professional and personable manner. Rudy is knowledgeable and wil This is the third Subaru we've purchased from Rudy. Each time we were treated in a professional and personable manner. Rudy is knowledgeable and willing to go the extra mile in getting the best deal for you. It is always a pleasure dealing with Rudy. Traci handled the financial aspect of our last two purchases and once again we were treated in a professional and personable manner. Traci makes the paper work painless and easy to understand. More

Excellent Sales and Service experience at Tucson Subaru I had been bringing my 2002 Subaru Forester to Tucson Subaru since moving to Tucson about 3 years ago. I have always been pleased with the service a I had been bringing my 2002 Subaru Forester to Tucson Subaru since moving to Tucson about 3 years ago. I have always been pleased with the service and received excellent customer care. So, when it was time to buy a new Subaru Forester I explored other options, but decided that I wanted to buy it from Tucson Subaru. I had worked with Curt McHenry when he was the Service Manager and enjoyed our interactions and appreciated his knowledge of my car. He had moved into Sales by the time I was interested in a new car and, since I had always enjoyed working with him, went to him to order my new car. I'm happy to say that not only was Curt a great Service Manager, he is a great person to work with when buying a new car. His knowledge of the all the mechanics of the Subaru product was invaluable, and I appreciated his prompt reply to all my questions and needs. Working with Curt was a great experience and I would recommend contacting him when you are in the market for a Subaru. During the process of buying my new 2015 Subaru Forester I worked with Tim Hanson. Though my interaction with him was brief, I would have to say that he "is the man to go to" when it comes to what he does. More

Trent Nichols and Tucson Subaru I have never bought a car from a dealership before, because I didn't want to feel pressure or be pushed into a deal I didn't want. Trent Nichols made I have never bought a car from a dealership before, because I didn't want to feel pressure or be pushed into a deal I didn't want. Trent Nichols made this experience painless and quick. The whole deal was done through email, I had told Trent what I needed for financing, and within a day it was done, no hassle or anything. If anyone is looking for new or used car I would highly recommend going to see Trent Nichols at Tucson Subaru. The Staff at Tucson Subaru are also extremely helpful and nice. More

Trent 'The Car Guy' Nichols I first met Trent Nichols a couple years ago when rumors of a new body style and engine started leaking out about the next generation Subaru WRX STi. I first met Trent Nichols a couple years ago when rumors of a new body style and engine started leaking out about the next generation Subaru WRX STi. I had previously been in Tucson Subaru and had been less than impressed with the personalities of the salesman I had met or with the fact they wouldn't let me test drive an STi before I bought one. I reached out to Trent after hearing his name mentioned as a different kind of sales person. Trent assured me that he would let me take an STi out for a drive once it came in. News changed and I became less interested when I found out the STi wasn’t getting the new drivetrain. As a result, the heat was off for this purchase. New things were still happening at Subaru though. The WRX did come out with a new direct injection motor and I was intrigued, but not in a rush to run out and buy. My interest went up and down like the rumble of a boxer motor and occasionally I’d check in and see what was new. Trent assisted me throughout the next TWO YEARS staying up front and responsive when required, yet fading in the background when not. He would send me personal notes (or so it felt) letting me know what "specials" were out there, never seeming to pushing or desperate. Throughout the two years I'd been messing around with the idea of the new STi, I had stopped in a few times. Sometimes just to say hi. At one point we had been considering a new car for my wife. We stopped in and Trent to her out for a test drive while I picked up some parts for my 07 STi. She loved his honesty, his patience, and his demeanor. The time finally came when we needed to trade in her Mini Cooper S. We had been drawn into the dealership by a used Honda Civic SI that Trent had shown me. Based on her experience with Trent in the past, she told me "I won't deal with anyone else other than Trent". We set an appointment to come on down. Once she drove the SI, we realized it didn't have the spunk she was used to in the Mini. Our focus shifted back in the direction of my love in cars, the WRX. She took it out for a drive and was sold in the first 1/4 mile. We bought the car with no haggling. Trent gave us a fair offer for our car and cut to the bottom line on the WRX right away. The deal was utterly painless. In closing, Trent 'The Car Guy' Nichols is the most reputable, effective, honest, and likable car sales specialists I've ever dealt with in my life. I would not hesitate to recommend him to anyone interested in buying a new Subaru or a used car on their lot. It should be stated in closing that this experience was not some impulse stop at the dealer. It was a calculated, two year relationship that ended with us buying the car from someone who felt more like a friend than a car salesman. Thank you, Trent. More

Outstanding Experience worth the drive from Phoenix! Recently I have been looking at Foresters and decided to check out the local dealers in Phoenix and didn't receive the any information or the customer Recently I have been looking at Foresters and decided to check out the local dealers in Phoenix and didn't receive the any information or the customer service that I needed to purchase a Forester, so I decided to drive down to Tucson Subaru and spoke with our salesman CJ Nichols, Well not only did CJ show me everything about the Forester, he made this car buying experience amazing. He listen to what we wanted in a car and gave us a hassle free experience, CJ was never pushy or rude and let us think about it when we went to have lunch in between. When we came back he continued working with us to help us get our new Forester XT! After that the amazing experience continued with Louie Ascencio and gave us in great detail about the warranty package that was right for us. Thanks to CJ Nichols and Louie Ascensio at Tucson Subaru for make it awesome and I would drive down from Phoenix again to purchase another Subaru! More

Amazing!! Trent was patient and happy and a very cool guy to buy from! We talked over a period of months and he made me feel comfortable and never pushed anythi Trent was patient and happy and a very cool guy to buy from! We talked over a period of months and he made me feel comfortable and never pushed anything I wasn't comfortable with. He also never talked down to me for being a girl, like many many other dealerships I went to did. Super impressed and the whole process was a very calm one. Trent made the experience easy and I'll not only recommend him to others, but I'd go buy another car from him in a heart beat. More

Excellent Salesman After first review which is my car broke down the same day I bought it. !0 gays later Trent brought me back at Phoenix where I work from Tucson. I kn After first review which is my car broke down the same day I bought it. !0 gays later Trent brought me back at Phoenix where I work from Tucson. I know on Sunday was his day off still he drove it for me. My Prius is doing great. I drive 100miles to my work 4times a week. The car is great job for me. So I can give 5 stars since Trent is great great job for me. He sent email many time I am ok and ask how is car. I never seen this kind salesman since I came here Tucson. My husband is outside salesman. I know how hard job for the title. But I can tell Trent is such a great sale man I can recommend to all of you. Thank you so much! More