I have no complaint about the service and courtesy extended by all employees with whom I came in contact at Tucson Subaru. The facilities were extraordinarily well-kept and comfortable. A courtesy car was provided, a new Crosstrek. Very nice. But I do wish to register a strong complaint, which if is received as has become the custom nowadays, will go without response or responsibility. I took my Forrester in for repairs to the air conditioner. It had simply stopped working. I have had the Forrester for just a little more three years. It is impossible to conclude realistically that the problem had simply been wear and tear. In all the years I have owned vehicles, have I had any difficulty with air conditioners. I believe the air conditioning unit had to have been faulty from the beginning and, though out of warranty should have been replaced gratis by Subaru...a company which I have admired for its attention to quality and service. I now have a new overpriced compressor and stuck with a bill for $1340+ for replacement a part which should not have installed in the first place.