Terry Iseminger

Dan was great - professional, responsive and personable. He answered our questions and gave us updates when needed. Dan made the process very easy He answered our questions and gave us updates when needed. Dan made the process very easy More

Helpful 0

Report | Print

Dan Ford and Scott Gregg are two trustworthy members of the best sales and service team I have dealt with in my 75 years and 11 Subarus. the best sales and service team I have dealt with in my 75 years and 11 Subarus. More

Helpful 0

Report | Print

After really looking around and talking with other dealerships and doing our homework…. THIS purchase was smooth and kindly managed. The dealership had several options of what we were looking for and dealerships and doing our homework…. THIS purchase was smooth and kindly managed. The dealership had several options of what we were looking for and further helped us become knowledgeable to a deeper degree than we had even studied out. Edgar Gaxiola is a FANTASTIC salesman with not only no pressure, but sheer kindness and helpfulness. More

Helpful 0

Report | Print

I appreciate the honesty of the dealer and the willingness to deal the best they could under the circumstances with the lack of inventory of the vehicle we purchased. Also the sales manager promis willingness to deal the best they could under the circumstances with the lack of inventory of the vehicle we purchased. Also the sales manager promising to maintain the finance rate because of the expectation delivery of the vehicle was after the closing date of the low offered finance rate. Trevor the salesman was a pleasure to talk with and had some quality knowledge of the product he represents. Paperwork went quickly in finance with no hold ups and another quality employee with the finance manager Sean. More

Helpful 0

Report | Print

Tucson Subaru was easy to work with for the trade-in our our older model and purchase of a new vehicle. The office and waiting spaces for customers are clean and comfortable. I appreciate the snack, coffee, our older model and purchase of a new vehicle. The office and waiting spaces for customers are clean and comfortable. I appreciate the snack, coffee, tea, & filtered water. The location is also close to all the stores and restaurants one could want, if you experience a wait. Joe Micoletti is a professional and an effective communicator. He ensured our expectations were set appropriately with regards to the timeline of the closing process and I appreciate his straight forward manner. The sales dept experienced a landmark day on the afternoon that I went to purchase the vehicle and there was a long wait to pay for it and complete the close out process, however this was communicated to me and genuinely apologized for. The whole place was working hard to make it as comfortable as possible for the customers; but there was a bottleneck at that point--only two gentlemen to close sales out. Kevin Gribble in the finance dept had the longest day but maintained his eye for detail that is vital for his profession, but not always a given! He was thorough and ensured the job was completed correctly. Finally, the general manager, Terry, really showed that Tucson Subaru (from the top down) values its customers and their time by giving us an unexpected discount on an accessory due to the excessive waiting time. They did everything they could to try to make up for the wait. Often times, management will apologize for a situation and it doesn't feel genuine or that they care to make process improvements; in this case I felt it was sincere and a good example of management actually improving the customer experience with something immediate and within their power. More

Helpful 0

Report | Print

Great service, nice people, willing to make a great deal! Love these folks they made our day! Love these folks they made our day! More

Helpful 0

Report | Print

Absolutely loved the help from Ethan, he really sold me on this car. The help was amazing, and he has answered all my questions even after purchasing. on this car. The help was amazing, and he has answered all my questions even after purchasing. More

Helpful 0

Report | Print

Tucson Subaru has a warm atmosphere, and welcoming customer service. Jack, Kevin, and Terry were flexible, accommodating, patient during the process. I would recommend them to anyone interested in pur customer service. Jack, Kevin, and Terry were flexible, accommodating, patient during the process. I would recommend them to anyone interested in purchasing a vehicle from genuine, real people. More

Helpful 0

Report | Print

Everyone at Tucson Subaru is such a pleasure to deal with - they make the experience of buying a car as pleasant as it can possibly be. And since I'm on my third Subaru I can vouch for the quality of their s - they make the experience of buying a car as pleasant as it can possibly be. And since I'm on my third Subaru I can vouch for the quality of their service as well. Edgar was fun to spend time with More

Helpful 0

Report | Print

Mike Henry handled the delivery of our 11th new Subaru with poise and professionalism, making the experience extraordinary and memorable. New ownership has transitioned seamlessly to higher owner expectat with poise and professionalism, making the experience extraordinary and memorable. New ownership has transitioned seamlessly to higher owner expectations with a product that never disappoints. Kurt McHenry and Jennifer in Finance kept the paper process moving without delay on a busy last day of the month and year. Buying a car and taking delivery could not have been a more pleasant experience…Thanks… JoAnn & Bob More

Helpful 0

Report | Print