Tucson Subaru

Kind, Courteous, and Patient Jennifer is a great salesperson. She greeted me with a kind and cheerful smile and presents herself confidently WITHOUT the usual overbearing, pressur Jennifer is a great salesperson. She greeted me with a kind and cheerful smile and presents herself confidently WITHOUT the usual overbearing, pressure-driven presence you come to feel & expect from auto salespeople. Jennifer answered all my questions and spent a considerable amount of time getting me into the car I wanted; including spending ½ a day with me on her day off. More

New XV Cross trek My salesman Kevin Gribble was very help and helped me with all of my needs to get me the car I wanted. I will be back in the future to buy from him a My salesman Kevin Gribble was very help and helped me with all of my needs to get me the car I wanted. I will be back in the future to buy from him again More

The Game Must Go On! We got excellent service from our salesperson, Joe Micoletti, and he gave us as much time as we needed to learn all the wonderful bells and whistles o We got excellent service from our salesperson, Joe Micoletti, and he gave us as much time as we needed to learn all the wonderful bells and whistles on my new car. He also arranged to have the car ready at our convenience. Where things went in the wrong direction was with the finance person, Louie, who continued the Negotiation Game long after I had said I needed to get my husband home, as it was his first day back at work after shoulder surgery, we had arrived at 6:00, and it was now 8:00 pm. He was in a great deal of pain, but Louis seemed oblivious and kept the game going till my husband said, "This is what we want. Period." The other problem was with Louie's continual treatment of my husband as the owner of the car. The papers had to be changed because they listed my husband first. (That same thing happened with my last car, and my husband got all the correspondence and the invoices on the loan.) Then, at the end -- finally! -- Louie handed the paperwork to my husband, twice. I am assuming all the payments, and it is my car. I was insulted. I tell you all this because Louie is a nice guy and means well. But he needs to remember who's buying the car, respect our time and skip to the chase, especially under theese circumstances. We didn't get home until after 9;00, and all my enthusiasm for my new car was gone. More

Low pressure and very respectful sales associate My experience with Tucson Subaru was very positive and Kevin McDougall was very respectful of my time frame and needs. He made me feel welcome the min My experience with Tucson Subaru was very positive and Kevin McDougall was very respectful of my time frame and needs. He made me feel welcome the minute I met him and he really knew the cars' intimate details. I was afforded a lot of room and time to process all of the information and did not feel pressured in any way. I am very pleased with the overall experience. The service department sounds top notch. More

Awesome experience! I was on the fence about buying a Subaru, but after test driving the Crosstrek twice and talking extensively to Bob Wilson, who was extremely knowledg I was on the fence about buying a Subaru, but after test driving the Crosstrek twice and talking extensively to Bob Wilson, who was extremely knowledgeable, the decision was easy to make. There was absolutely no "hard sell". Just a pleasant exchange of valuable information. The financing was painless and I ended up with car I felt comfortable going home with. More

Took the Worry Out of Car Buying I will admit that I wasn't looking forward to the process of testing driving cars, hearing sales pitches, potentially feeling pressured, and dealing w I will admit that I wasn't looking forward to the process of testing driving cars, hearing sales pitches, potentially feeling pressured, and dealing with paperwork transfer if I did purchase a vehicle. I was pleasantly surprised by my experience at Tucson Subaru,and left with a new Subaru that I love. Tucson Subaru, overall, is very pleasant, low-key, and has lots of amenities for people both shopping or waiting for vehicle services. I had Chris Smith for my sales representative, and he was extremely patient, answering all my questions and allowing all the time I needed to feel comfortable with the vehicles I was considering. I was surprised by the amount of help offered, including taking care of the motor vehicle department's title transfer notice. All I needed to do once leaving the lot with my new car was contact my insurance company. I also worked with Tim Hanson on paperwork after I decided to purchase my Subaru, and Tim gave good advice on how to best protect my investment. At no time did I feel pressured into purchasing anything. So, in summary, the "scary car-shopping" experience I had dreaded turned out to be an educational and enjoyable experience, and I don't regret my decision to purchase my Subaru. More

Polite and helpful sales staff. I love my brand new Subaru Impreza! I never thought I'd be able to own a 2015 Impreza. Steve helped by showing me multiple options to get the car into I love my brand new Subaru Impreza! I never thought I'd be able to own a 2015 Impreza. Steve helped by showing me multiple options to get the car into my price range. Thanks Steve for the low pressure but high quality service! More

Very nice buying experience One of the reasons we went with this dealership was the manner in which they handled the sale. No high pressure like we experienced around the corner One of the reasons we went with this dealership was the manner in which they handled the sale. No high pressure like we experienced around the corner at a Jim Click dealership.... Joe was a great salesperson. More

Subaru Experience We had an awesome experience at Subaru. Everyone was very helpful and we got the car we wanted. Thanks Subaru! And a huge thank you to Kevin Gribble f We had an awesome experience at Subaru. Everyone was very helpful and we got the car we wanted. Thanks Subaru! And a huge thank you to Kevin Gribble for being so helpful and not being pushy. More

Great New Car Experience This is my second Forester from Tucson Subaru, and the buying experience was every bit as good as the first time around: expeditious, courteous, and f This is my second Forester from Tucson Subaru, and the buying experience was every bit as good as the first time around: expeditious, courteous, and fully transparent. More