Tucson Subaru

customer friendly seamless friendly service, no hassle and all questions answered. very fast and efficient, little wasted time. this was the best car experience i've seamless friendly service, no hassle and all questions answered. very fast and efficient, little wasted time. this was the best car experience i've ever had More

Painless Car Buying! Okay, I have to admit that I HATE going to buy a car. But my recent experience at Tucson Subaru was the total opposite of my previous car purchases. Okay, I have to admit that I HATE going to buy a car. But my recent experience at Tucson Subaru was the total opposite of my previous car purchases. Tucson Subaru has a newly built dealership and it is impressive. When you enter the building, every employee who you come face-to-face with smiles and politely inquires if they can help you or if you've been helped. The overall facilities are beautiful. Our salesman was CJ Nichols, a knowledgeable young man who was able to describe the ins and outs of a Subaru purchase vs. some of the other comparable models on the market. He patiently explained the mechanical advantages to a Subaru and backed it up with clips of video recordings of the car (the clips were short, information packed and excellent visual examples of what he was explaining). He was "fast talking" but not in a high pressure manner; he manner was enthusiasm for the product he was representing. I guess what I'm saying is that he was personable and charming in a totally non-car salesman way! I'd recommend asking for him if you want to investigate the possibility of purchasing a Subaru. My big surprise was in the area of dealing with the dealership's Finance employee. For me, this is usually the agony filled moment of buying a car, but our Finance person, Tim Hanson, was great! He was soft spoken, calm and very personable. He was not in the least "high pressure" regarding the add on's, and he was respectful of my decisions in this area. A young man from the service department rode back to our house, to pick up our other car. This was a 25 minute drive. Kendall was a delightful young man who chatted politely and seemed completely at ease sitting in the car with two complete strangers. He helped me clean out the belongings from my other car and sat patiently as we searched for the Title (those dang things are never where you thought they'd be!). Although I can't say I want to go out and buy another car tomorrow or in the next ten years (and considering the reliability of the Subaru product, I don't plan to), I can say that my experience at Tucson Subaru was a very positive one. I definitely suggest that you stop by if you even slightly considering a Subaru. I think they'd convince you of the value of their product . . . but in a totally non-pressure, informative way. We are very happy with our new 2015 Forester. Thanks Tucson Subaru! More

Pretty Painless I am new to the Tucson area and needed to add a vehicle to our household. We met Bob who was patient in allowing us to walk around the lot without a I am new to the Tucson area and needed to add a vehicle to our household. We met Bob who was patient in allowing us to walk around the lot without a lot of pressure. He answered all the questions we had and gave us space and time to make our decision. Traci in Finance was awesome. Fastest car finance I have ever experienced. She even found me a better interest rate than I was able to obtain on my own through the Dealership Services. Overall pretty painless car buying. More

Car Buying as a Real Pleasure I first made contact with Trent Nichols online, making very initial inquiries as I was not yet ready to make a purchase. But I kept researching Subaru I first made contact with Trent Nichols online, making very initial inquiries as I was not yet ready to make a purchase. But I kept researching Subaru, and from time to time would hear from Trent. When I was ready, I made an appointment. And from the time I walked in, until I drove away in my beautiful 2014 Forester, Trent was the perfect helper. He listened to me, he answered questions, he moved the processes along when I wanted speed, and he slowed down when I wanted time. He was not only knowledgeable and excited about the product; that I would expect. He worked tirelessly to make me satisfied and happy with the process, the dealership, and of course, the car itself. I have already referred two buyers to Trent, and both of them are as happy with their experience as I am. More

Best Car Buying Experience So Far We had been in the used mini-van market for well over a year by the time we got to Tucson Subaru. Not only was the process quicker than we've ever exp We had been in the used mini-van market for well over a year by the time we got to Tucson Subaru. Not only was the process quicker than we've ever experienced, but working with Trent Nichols was like a God-send. He has a kind & joyful demeanor and he is honest, not pushy, and really fought for the pricing we wanted-- making the process a breeze (even with 2 small kids in tow!). We are now proud owners of a 2009 Nissan Quest and we couldn't be happier with it. I would recommend Trent to anyone! We also worked with Traci Roberts for financing and she had us in and out of there in no time. Our kids were able to enjoy the kids room, and mom and dad were able to find our favorite show in their very comfy lounge/theatre area while we waited for Trent to lock down our ideal pricing. Classy place-- happy customers! More

Great salesman. Jim Micoletti We had been looking for a "new" vehicle for almost a year and read reviews of various makes and models before starting our search for a vehicle which We had been looking for a "new" vehicle for almost a year and read reviews of various makes and models before starting our search for a vehicle which would suit our needs. After checking the local dealerships for an SUV, we saw one advertised on Tucson Subaru's website. After reading the detail and checking the Car Fax, we drove to town to look and test drive. My wife has back problems and the instant she sat in the driver's seat she found the support and comfort. After a long test drive in the 2013 Subaru Forester, we were sold on its power, comfort, smooth ride and features. Our salesman, Jim Micoletti, was patient and totally knowledgeable about Subaru and very hospitable. We closed the deal, paid, and drove it home.that afternoon. The more we drive it the happier we are with our choice. Tim Hanson was also helpful in pointing out optional packages, like a security system, and extended warrenty. Very kind and cheerful in dealing with us. It is a very low milage vehicle, under 4,000 miles and has a full warrenty, is clean and spotless, inside and out. The reason WORK is not rated, is because no service other than detailing was done. It was sparkling when we got in it. Thank you for a pleasant transaction. Call Joe if you are looking for a new or used Subaru. There is a great selection of vehicles in the showroom and on the lot. Jim has followed up twice with us since buying the SUV on Friday, to make sure we are satisfied and don't have any questions. Good follow up. More

White Wrx I had been to 3 dealers in the phoenix area & didn't find the deal or car I was looking for , I contacted Curt by email & he gave me a great deal on t I had been to 3 dealers in the phoenix area & didn't find the deal or car I was looking for , I contacted Curt by email & he gave me a great deal on the exact car I wanted , thanks for the help , Tony More

Worth the drive We would recommend this dealership to friends and family. We drove an hour and half to this dealership.After we were corresponding with Curt Mchenry v We would recommend this dealership to friends and family. We drove an hour and half to this dealership.After we were corresponding with Curt Mchenry via email. We were treated very nicely by all staff and our salesperson. We are happy with our purchase of our new 2015 Forester.. No games overall pleasant experience. More

Trent Nichols Trent NIchols was recommended to me by friends and I was very pleased with his demeanor, his knowledge and help in my selection of a new 2015 Subaru F Trent NIchols was recommended to me by friends and I was very pleased with his demeanor, his knowledge and help in my selection of a new 2015 Subaru Forester. I feel he is a "follow through" guy....and will feel very comfortable keeping in touch with him with further questions . I would recommend him highly. More

Repeat Customer at Tucson Subaru, Great Experience Trent Nichols helped me with my first new Subaru Impreza purchase, and most recently on a trade in for a 2015 Forrester. He is a true professional. F Trent Nichols helped me with my first new Subaru Impreza purchase, and most recently on a trade in for a 2015 Forrester. He is a true professional. From my very first interaction with him 2 1/2 years ago, he continues to be extremely reliable, knowledgable, helpful, and courteous. He will go the extra mile to make the process and experience of purchasing a car stress free and even enjoyable. More