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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,266 Reviews

2,266 Reviews of Tucson Subaru - Service Center

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October 19, 2020

I talked with Jade, the service rep. She researched my needs and booked a 2 hour appointment for me. My actual appointment took 2 hours, all items were addressed, and all was good! Excellent service! A More

by rsarjeant1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jade Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Tucson Subaru responded

Thank you for taking the time to review your service with me ! have a great day !- Jade

October 19, 2020

Super-easy to schedule service online! Vehicle was finished on time and both drop-off and pick-up were quick and efficient!! Always a positive experience... More

by Jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Tucson Subaru responded

It was a pleasure working with you and i appreciate the positive review please reach out if you need anything at all -Chris

October 19, 2020

I went in for my first service on my new car today and was totally pleased with my experience. I was greeted as soon as I pulled up, given an approximate time for the service and the time was what I was More

by Judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Ottaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Tucson Subaru responded

Thank you so much for the kind words. Look forward to seeing you next time. Brittney O.

October 19, 2020

What a dealership. Love my Subaru and experience buying my car. All the staff are fantastic and make you feel like they care about you and your car. More

by Love my Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Traci Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Tucson Subaru responded

Thank you for the positive feedback! Mike

Oct 19, 2020 -

Tucson Subaru responded

Thank you for the review!!!! Traci

Oct 19, 2020 -

Tucson Subaru responded

Thank you for the review! Dan

October 18, 2020

My new Ascent has sooooo many hi-tech apps on board, Tucson Subaru offers a new car orientation, performed by Steve Norris who gave us insight on the capabilities of our vehicle. His knowledge of the ve More

by picturesat11
Recommend Dealer
Yes
Employees Worked With
Steve Norris
Oct 19, 2020 -

Tucson Subaru responded

What a compliment, thanks so much! It was a pleasure and I hope you have many great adventures in your Ascent! -Steve N

October 18, 2020

Very informative. Answered all of my questions. Explained the features of my CrossTrexk in such away that it is easy to remember the functions of the features. More

by jblalack
Recommend Dealer
Yes
Employees Worked With
Steve Norris
Oct 19, 2020 -

Tucson Subaru responded

I'm glad I was able to help! Enjoy your Crosstrek and thanks for the review! -Steve N

October 17, 2020

Darla was excellent.The staff at the front desk in the Darla was excellent. The staff at the front desk in the sales area would benefit from customer service training—except one young man who was very fri More

by tromard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2020 -

Tucson Subaru responded

Thank you for your review and let me know if you need anything. Darla

October 17, 2020

I had a great experience with Darla Muckley. Darla knows the ins and outs of the Crosstrek and all the new safety and control features. I was particularly interested in the four wheel drive features and she More

by roneshelman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2020 -

Tucson Subaru responded

Thank you so much for your genuine review. I appreciate it and please let me know if you need anything in the future. Darla

October 16, 2020

I had questions about some features in my mew Crosstrek and Steve was amazing. He was patient and explained things so I could use the technology in my car. So very helpful! Awesome experience and GREAT JOB More

by tlq.m21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Norris
Oct 16, 2020 -

Tucson Subaru responded

Thanks so much! I appreciate the review and enjoy your Crosstrek! -Steve N

October 16, 2020

It was a great experience! Steve Norris was great and was able to answer all our questions. The session helped us to get familiar with our Subaru. Thanks! More

by Andrea C.
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Norris
Oct 16, 2020 -

Tucson Subaru responded

I'm glad I was able to help. Enjoy your Subaru and thanks for the review! -Steve N

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