Tucson Subaru - Service Center

Great Job on Recall and 60 k Service Making an appointment was easy, including arranging for a loaner car. Services were explained and a cost quoted. Work done on time/cost - great j Making an appointment was easy, including arranging for a loaner car. Services were explained and a cost quoted. Work done on time/cost - great job! More

Prices for basic maintenance service non competitive. Recent price increases for basic services, e.g. oil change, battery service, are way above competition. Work performed was OK, but nothing special an Recent price increases for basic services, e.g. oil change, battery service, are way above competition. Work performed was OK, but nothing special and did not justify charges. After 6 years experience with the dealership, my future work will be performed elsewhere. More

Impressively good service from Jay Rau at Tucson Subaru One weekend evening back in mid-March, on her way back to Colorado, my daughter brought her 2002 Subaru Forester limping into Tucson Subaru with indic One weekend evening back in mid-March, on her way back to Colorado, my daughter brought her 2002 Subaru Forester limping into Tucson Subaru with indication of very low compression. On Monday morning, I spoke (from Vermont, where we live) with Jay Rau in the service department. He outlined the possible diagnoses, indicating the likelihood of major repairs. As the diagnostic procedure progressed, he kept me closely informed. When the problem was identified, he explained the range of costs (all of which were significant) and the amount of time repairs might take. When the repair work began, again he gave me progress reports until completion, at which time I paid for the work. Jay Rau kept the car on the lot, and checked the condition of the battery from time to time. Because of the Covid-19 pandemic, my daughter was unable to get to Tucson to get the car until only today, 22 May. She now is driving the car back to Colorado. I cannot emphasize enough how competently Jay Rau dealt with me. Throughout the process he made sure I was aware of what was going on, and he was always friendly and courteous to me. A big thank you to Jay Rau and to Tucson Subaru for having such a great person to work with on their staff. Michael Sola Bellows Falls, Vermont More

Steve was terrific he helped with all the bells and whistles of my Forester Made the driving much more fun Thanks Steve for all your help whistles of my Forester Made the driving much more fun Thanks Steve for all your help More

You just can't go wrong with Tucson Subaru! Bought my first Subaru from Kevin McDougall, and have had it in for routine maintenance and service there since. There's never any B.S., you're in and Bought my first Subaru from Kevin McDougall, and have had it in for routine maintenance and service there since. There's never any B.S., you're in and out as promised, and I never have to think twice about whether the work performed was necessary, complete or competent. I've had high-end luxury cars all my life, and believe me, all the free newspapers, cappuccino and pastries in those waiting rooms don't make up for the reliable, honest, helpful people at Tucson Subaru - and their waiting area is just as nice! More

Darla was undoubtedly super helpful by making sure to go over and answer all of the questions I had about the features that came with my car. over and answer all of the questions I had about the features that came with my car. More

I needed an emergency alignment fast and they made time for me and made sure my outback was back on the road in a reasonable amount of time. The service department is very friendly and keeps you up to date for me and made sure my outback was back on the road in a reasonable amount of time. The service department is very friendly and keeps you up to date. I stopped over at the parts department and Scott was very friendly as well. I had a very pleasant experience at a time when I was having a rough day. More

Love the professionalism and kindness of all the staff. My vehicle was going to take some time so they offered my free loaner and brand new Subaru for the day! I couldn’t be happier with the service! My vehicle was going to take some time so they offered my free loaner and brand new Subaru for the day! I couldn’t be happier with the service! More

Steve Norris did an excellent job with us on our new car rev We did also make an appointment with the service dept to install side moldings @ the same time. They told us it would take 5 Hrs. It was done in 1 hr. We did also make an appointment with the service dept to install side moldings @ the same time. They told us it would take 5 Hrs. It was done in 1 hr.? More

everything was done and more Monica is great. Everything she promised was done on time. I gave her another thing fix over the phone and she got that done as well. The getting a 20 Monica is great. Everything she promised was done on time. I gave her another thing fix over the phone and she got that done as well. The getting a 2020 Outback loaner was great! See you in 6000 miles More