Tucson Subaru - Service Center

Great! Darla made sure I knew where everything was in the dealership. Much appreciated! She also helped me out with all the goodies on my new car and how to Darla made sure I knew where everything was in the dealership. Much appreciated! She also helped me out with all the goodies on my new car and how to use them, now that I have driven it several days. More

Service and Parts provided Excellent Service I recently went to Tucson Subaru for routine maintenance on my Legacy. It was first thing in the morning and Dan Ford, my service advisor, met me out I recently went to Tucson Subaru for routine maintenance on my Legacy. It was first thing in the morning and Dan Ford, my service advisor, met me outside and reviewed what would happen with the vehicle. He gave me an estimate of time, but noted that potentially it could be completed quicker and he would either find me in the waiting room or call me on my cell phone when complete. While waiting, I headed over to the Parts Department where Scott Buford did an excellent job reviewing the options available to me for purchasing a sunshade for me Legacy. He explained the material and benefits and additionally when he heard I was a veteran said he would give me a discount on the total price. I was able to get the shade within a few minutes, get a great discount and have Scott remind me to hold onto the receipt for one year in case the shade fell apart to get a full replacement. I was able to pass the shade over to Dan Ford who placed it in the back seat of my car so I didn't have to hold onto it. While waiting, my original car salesman, Ken Murch, stopped by to check on how the vehicle was doing and chat about my family. He was very friendly and took time from obviously a busy sales morning, to stop by and say hello. I really appreciated his effort. When all was done, rather than taking 3+ hours, my car was done at around two hours and I was down the road heading home. Excellent service and support by both Dan and Scott! More

Schedule was for 2 hours and finished in just over 1 hour I don't ordinarily come to this dealer due to the distance from my home. I brought the car in for a recall on a brake lite switch. They did a 12 poi I don't ordinarily come to this dealer due to the distance from my home. I brought the car in for a recall on a brake lite switch. They did a 12 point or more inspection which was a good idea due to Subaru knows their cars better than outside service people. More

Love-Encore Training Darla Muckley met with my wife and I to explain the technology features of our 2019 Legacy. we reviewed the Starlink and CarPlay applications and are Darla Muckley met with my wife and I to explain the technology features of our 2019 Legacy. we reviewed the Starlink and CarPlay applications and are actually liking the things we can do from our smartphone. We upgraded our 2000 Miata for the Legacy and still have our 2005 Outback which we wish would have had the backup camera on it. Thanks again to Darla who is helping us make the transition fro the old to new technology. More

Review Darla was very knowledgeable of the Subaru product. If you're needing help on a system on your car Darla is the person to see. Darla was very knowledgeable of the Subaru product. If you're needing help on a system on your car Darla is the person to see. More

Love-Encore With Darla Darla arranged an after hours appointment and waited patiently for me so that I could attend an owner's clinic. She helped me fully understand the te Darla arranged an after hours appointment and waited patiently for me so that I could attend an owner's clinic. She helped me fully understand the technology in my new Outback and made sure I got the most from my new car. I appreciated the one to one experience and the sense that every question I had was a good and important one. My confidence is better having had the love-encore session. More

Best Customer Service Experience Ever Recently, I had what was perhaps the best customer service experience of my life, thanks to the service team at Tucson Subaru. We were 4 days from lif Recently, I had what was perhaps the best customer service experience of my life, thanks to the service team at Tucson Subaru. We were 4 days from liftoff for our summer camping trip when they discovered a significant problem with our Ascent during a routine service appointment. They squeezed their own schedules to accommodate ours, and on the last day, they thoroughly checked out 2 wild goose chases I mistakenly sent them on, despite being super busy with other customers, and remained unfailingly considerate, thoughtful, caring and efficient the whole time. My gratitude to them all … and particularly their manager, Greg Scott … is boundless. This is a dream team, and they will have my business for life. Thank you. P.S. On a previous visit to buy some touch-up paint for my Ascent, Scott Buford of the Parts Department took great pains to explain exactly how to use the product to best effect. I really appreciated that. More