Tucson Subaru - Service Center

Outstanding from sales/leasing to service and back again I received a promotional email from Subaru inviting me to upgrade to the current model year and Share the Love. As it happened, I was in on Monday and I received a promotional email from Subaru inviting me to upgrade to the current model year and Share the Love. As it happened, I was in on Monday and texted CJ Nichols (he has sold us about 3 of our 8 Subarus) asking if he could beat the ad's price. When he got in, he stopped in at the waiting area and we went to his office to chat. I wasn't too interested in a new vehicle since we had a 2017 Outback with just 18,000 miles on it, but, if I could save money… We couldn't get the monthly payments to where I wanted them to be so we talked lease. We are now at a point where leasing could make sense. This is Thursday and we celebrate the arrival of our new and loaded (EyeSight, etc.) 2018 Outback. The leasing process went smoothly and quickly, as hard our last few purchases. Gone are the days when the signing process takes hours longer than the buying process. Hurry and you can get a good deal on our old 2017 Outback also loaded More

Great experience Really felt comfortable working with Darla. She paid attention to my questions and concerns and got me answers and followed up as promised. She was Really felt comfortable working with Darla. She paid attention to my questions and concerns and got me answers and followed up as promised. She was also good at offering information that showed me things about my vehicle that I hadn’t even discovered yet. Very enjoyable experience! More

Very pleasant service personnel Nice waiting area and the two people I dealt with, Chris and Darla were particularly helpful. They were really busy, and I did have an appointment, w Nice waiting area and the two people I dealt with, Chris and Darla were particularly helpful. They were really busy, and I did have an appointment, which I think helped speed the process; I was only bringing my car in for a software update. More

Love-encore representative Darla Muckley is an asset to Tucson Subaru. She is personable, saw we were confused about our 2018 Subaru Outback, and took the time to carefully expl Darla Muckley is an asset to Tucson Subaru. She is personable, saw we were confused about our 2018 Subaru Outback, and took the time to carefully explain the functions of our new car! More

Love-Encore Success It was wonderful to have a tutorial of all the technology that comes with my vehicle. Darla Muckley was knowledgeable and made it easy to understand h It was wonderful to have a tutorial of all the technology that comes with my vehicle. Darla Muckley was knowledgeable and made it easy to understand how to maneuver all the bells and whistles. Her pleasant personality was a definite plus to the whole experience. More

Love-Encore Delilvery Darla Muckley went over all the features in my new car and answered questions. Wonderful job and so helpful. I understand all the tech features now. Darla Muckley went over all the features in my new car and answered questions. Wonderful job and so helpful. I understand all the tech features now. More

Love-Encore delivery Great experience with Darla. Teaches you the ends and outs of the audio/map panel. Also the safety features of the eye sight system. Feel a lot more c Great experience with Darla. Teaches you the ends and outs of the audio/map panel. Also the safety features of the eye sight system. Feel a lot more comfortable with the electronic system. More

Had CD player/aux port replaced The CD player and aux port were inoperable when I purchased the vehicle. Subaru Tucson agreed to repair them at no cost. Very happy with the process. The CD player and aux port were inoperable when I purchased the vehicle. Subaru Tucson agreed to repair them at no cost. Very happy with the process. More

Great service In for a radio update but my car radio brand what’s not in that update. Got help from Darla in service who better explained how to set my safety fea In for a radio update but my car radio brand what’s not in that update. Got help from Darla in service who better explained how to set my safety features. Thank u all for. More

An unexpected outcome! I have a 2014 Subaru Forester. I had and issue with my drivers side visor; the flap over the mirror was beginning to get loose and was starting to ha I have a 2014 Subaru Forester. I had and issue with my drivers side visor; the flap over the mirror was beginning to get loose and was starting to hang down. I contacted your service department and ended up speaking with Jason Mumma. I explained my situation. He found that this item was not eligible under my extended warranty and quoted an estimated price. He said that he would check with his service manager to see if they might be able to comp the item. I was shocked by this and wasn't expecting it in the least. He phoned back to let me know that he got approval for it and that they ordered the part. Again, I hadn't really expected it and found myself in disbelief. Several weeks later, my son was moving his visor over when the whole thing snapped off! I couldn't believe this happened and was so embarrassed when calling back to speak with Jason about it. He was very kind and reassuring and suggested that I bring the vehicle by to take a look at it. When I got there, we discussed the need to replace it too. I had fully expected to pay for it. He told me he would see about getting a discount on it and informed me that they had the visors in stock. He asked me if I could leave my car for about an hour to which I agreed. When my car was ready he came to get me in the customer lounge and announced that they both had been comped!...I couldn't believe it! I was not expecting this in the least! I didn't ask for this but he went out of his way on my behalf! I was so incredibly grateful as it is a tight time of year financially and was so relieved! This was a well timed gift I wasn't expecting. I have had several dealings with your location now which have all been good. From your salesmen (Joe Micoletti) (...although I was sadly unable able to find a used vehicle there at that time that met all of my parameters and ended up buying elsewhere--will try Joe again in the future!), to your parts person (Scott Buford), to your service advisers (Jason and others). Your top notch Dealership and care of your customers is an example for other like businesses to follow. Thanks again Jason and Tucson Subaru! More