Tucson Subaru - Service Center

Darla Muckley-Subaru is so lucky to have her on their Staff! In May, 2017,I purchased a new Subaru. Personnel at Subaru at Oracle and River in Tucson, Arizona, referred me to their "go to person" on staff who a In May, 2017,I purchased a new Subaru. Personnel at Subaru at Oracle and River in Tucson, Arizona, referred me to their "go to person" on staff who answered " detailed questions,. At once, Darla Muckley, put me at ease as a friend and consultant. We started with "my questions"-how refreshing-Not a lecture! Questions were answered with patience and in language that I understood. I loved Darla. She is knowledgeable, patient, charming. Subaru has a gem in this young woman! I will feel comfortable in returning to Subaru as a repeat customer! J. Dunn More

Friendly and prompt service!!! From out of town visiting family and was in need of a remote key. The second we pulled into the dealer we were treated with absolute priority care. Re From out of town visiting family and was in need of a remote key. The second we pulled into the dealer we were treated with absolute priority care. Referred to Scott who made sure he fully understood what we needed and got the key ordered. Next day we were turned over to Jade who scheduled us for a key programming immediately. Not only was the order expedited and got us taken care of a day early but the key was done quickly also. More

Awesome No appointment and passing thru and took me in and out fast...explained everything and impressed...Even cost was very reasonable...Thanks for the Gr No appointment and passing thru and took me in and out fast...explained everything and impressed...Even cost was very reasonable...Thanks for the Great experience.. More

Jade Hilliard - Excellent Service Jade Hilliard did an excellent job of shepherding me through the process of replacing my windshield and arranging for the necessary recalibration of t Jade Hilliard did an excellent job of shepherding me through the process of replacing my windshield and arranging for the necessary recalibration of the cameras and safety systems. Well done!! More

Professional, caring, honest, fair, helpful Dealt with Sean Johnson Sales Associate. Then Jade Hilliard Service Advisor. If your looking to buy an auto or just checking them out, you will not Dealt with Sean Johnson Sales Associate. Then Jade Hilliard Service Advisor. If your looking to buy an auto or just checking them out, you will not go wrong permitting Sean to assist you. No pressure, lots of good honest info. And Jade is there to help you understand what service maintenance is due, the cost and just plain honestly helpful. Coffee, tea, fruit, WiFi while you wait in a most comfortable lounge area. I felt like everyone really cared. More

Vehicle Replacement My wife and I had bought a 2017 Outback Limited which totally fulfilled our active lifestyle. The comfort and versatility along with the multiple safe My wife and I had bought a 2017 Outback Limited which totally fulfilled our active lifestyle. The comfort and versatility along with the multiple safety features sold us on it in the Fall of 2017. Unfortunately, there was a nagging sound emitted when going over certain rough paved roads. The service team and Subaru tried unsuccessfully multiple times to correct this. The entire time they were courteous and informative. Ultimately, Subaru and Tucson Subaru replaced the vehicle with a new 2018 Outback. The whole replacement process was completed within two weeks of opening a case. We were left totally satisfied and, realistically, made more than whole. Kudos to the local dealer and Subaru of NA. A sincere thank you to all especially Bob Wilson our salesman for both purchases and Dan Ford our service rep. More

Basic LOF I have been going to this location now for about two years and I have received excellent service each time. Staff are very helpful, listen to what I I have been going to this location now for about two years and I have received excellent service each time. Staff are very helpful, listen to what I say and make appropriate recommendations. They have a nice waiting area with wifi and tv should you want, and refreshments also. Hard to ask for more from a service center. More

Amazing support after the sale We purchased our 5th Tucson Subaru vehicle, 4th from Trent Nichols, 3 months ago. This was our first used vehicle purchase. It was a certified 2012 We purchased our 5th Tucson Subaru vehicle, 4th from Trent Nichols, 3 months ago. This was our first used vehicle purchase. It was a certified 2012 Legacy with 24K miles so we decided not to purchase the extended warranty as we were certain the vehicle would last a while without needing any major service. Much to our dismay, the vehicle needed a major computer replacement at a significant cost. We were shocked. I reached out to Trent to ask for his assistance and advice. Within a short time, Trent worked with Service and they helped us find a solution. This level of service is one you will only get from this Dealer, Trent Nichols & Scott Gregg. I not only think of Trent as my " Trent the Car Guy" but also a friend. He & Tucson Subaru have gone above & beyond a few times to assist me with my Subi collection. I'll be back for the 6th Subaru! More