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2,269 Reviews of Tucson Subaru - Service Center
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August 29, 2017
Super friendly Thank you Darla for spending time with me to teach me more about my new Subaru. Time well spent! I recommend this service for new Subaru owners. Thank you Darla for spending time with me to teach me more about my new Subaru. Time well spent! I recommend this service for new Subaru owners. More
by GTL
Employees Worked With
August 27, 2017
Got some help on lots of awesome features It is going to take me a while to learn all of these high tech and awesome features. Darla is eager to help and it will be nice to know she is there It is going to take me a while to learn all of these high tech and awesome features. Darla is eager to help and it will be nice to know she is there to answer questions in the future. We'll be back. More
by Don Dehm
Employees Worked With
August 26, 2017
fantastic customer service! Love-Encore Delivery - Darla Muckley answered all our questions and explained all the systems on our new Subaru. What a great idea to ensure customers Love-Encore Delivery - Darla Muckley answered all our questions and explained all the systems on our new Subaru. What a great idea to ensure customers are aware of all the safety features as well as the entertainment options. Really appreciated her patience and knowledge. Thanks! More
by josci#3
Employees Worked With
August 25, 2017
Darla is great! Darla was so friendly and helpful. She was very patient with my questions and explained everything clearly - I highly recommend taking advantage of t Darla was so friendly and helpful. She was very patient with my questions and explained everything clearly - I highly recommend taking advantage of this service!! More
by SObuyer
Employees Worked With
August 23, 2017
Best in class service I had a little difficulty initially getting service for my Subaru due to some issues with my vehicle (missing a tire). After getting over some of our I had a little difficulty initially getting service for my Subaru due to some issues with my vehicle (missing a tire). After getting over some of our initial issues, the service department at this dealership ultimately delivered the best in class service that I was expecting. I am very pleased with how my car is running and it was much less expensive than I was expecting. It also took less time than I have experienced in the past (needed parts always arrived the next day at a reasonable price instead of 2 days from now or with the truck order next week). Highly recommended. More
by Michael Kittrell
Employees Worked With
August 22, 2017
Great from start of the buying all the way to service Disclaimer: We have bought 5 or 6 Subarus from this dealership, 3 from CJ Nichols, so we may be slightly biased in favor of Subaru and CJ. From the s Disclaimer: We have bought 5 or 6 Subarus from this dealership, 3 from CJ Nichols, so we may be slightly biased in favor of Subaru and CJ. From the start to the finish we were very pleased with the ease and speed of the buying, financing and servicing processes. CJ quickly figured out what we were after and got us a match with the color and trim level we wanted. We knew we wanted the Eye Sight safety package and would not go without it. Financing cars sometimes feels longer than closing on a house mortgage. Come to think about it, our 2017 Outback did cost more than our first house. The last time we financed through the dealership was fast, I believe we were out in less than 1 hour with the add ons we wanted. The service on our cars has been fantastic. They've come in on time. Not only that, but they've managed to get our car serviced and ready for us to go before it was even time for our appointment. We've had great luck with all of the service folks but Dan Ford remains our favorite. Not used this time but the shuttle drivers have been fantastic. More
by RevDave
August 16, 2017
Very Informative Darla Muckley did an outstanding job showing my wife and I so many of the features included on our new Forester. I previously purchased 4 new vehicles Darla Muckley did an outstanding job showing my wife and I so many of the features included on our new Forester. I previously purchased 4 new vehicles from other Tucson Dealerships, Tucson Subaru is the only one that offered hands on professional training and awareness of important features. More
by seahawk31
Employees Worked With
August 16, 2017
Thank you, Jesse and Scott! You don't have to worry if your car has a problem and you take it to the Tucson Subaru service department. Talk to Jesse Friedman and he will take goo You don't have to worry if your car has a problem and you take it to the Tucson Subaru service department. Talk to Jesse Friedman and he will take good care of your car and get you back on the road quickly at a reasonable price. Service manager Scott Gregg runs a professional shop with expert mechanics and great customer service. They're part of the reason Tucson Subaru has an excellent reputation! More
by TucsonSubaruFans
August 15, 2017
Catalytic Converter Repair Go figure just days after paying off my car the catalytic converter went. But Dan and the entire Tucson Subaru team made it all okay. Dan was super he Go figure just days after paying off my car the catalytic converter went. But Dan and the entire Tucson Subaru team made it all okay. Dan was super helpful from start to finish and found a way to make the repair cost FAR better than I had anticipated. He worked creatively to get the car repaired same day, not impact my work day during and all at a cost far less than I expected. I will only take my car here now for repairs. Thank you! More
by K8Mabb
August 15, 2017
Good service from Service Rep, frustrated by mechanics **Update** After speaking with the Service Manager, I'm willing to work with this dealer again, but I still stand by my original review. I do underst **Update** After speaking with the Service Manager, I'm willing to work with this dealer again, but I still stand by my original review. I do understand that sometimes people have a bad day (or days in this case), and the manager assured me that the problem has been addressed and that they will take steps to prevent this kind of thing in the future, but I'm still frustrated that mistakes were made on two different occasions. Had I not had any issues the second time getting my car back, I would have given this service center 4 or 5 stars for Quality of Work, and 5 overall. That being said, I can't recommend this service center yet, but I am willing to give them a chance to earn back my trust. I changed my overall rating from 1 to 4 stars (they have handled this issue professionally, and I am not dissatisfied with my overall service, but I still can't give them an excellent because of all this), and changed the Quality of Work from 1 to 3 stars (I feel relatively confident that Ernie fixed the problem that my last dealer couldn't) . My original ratings of "Poor" were probably unfair. **Original review** This has easily been the most frustrating experience I've ever had with a dealer. Let me start off by saying that my experience with the Service Rep was excellent. Jade Hillard did me a solid by helping me out even though I was mistaken by the times the service shop was open, and rolled in 5 minutes after closing time. She stayed late even though she had a birthday party she was supposed to be going to. I am thankful for her and I have zero complaints about her customer service. However, the quality of the maintenance I received was the worst I've ever encountered. When I brought my car in, I made sure to point out that my car had been worked on at another Subaru dealership 3 different times for the sound my clutch was making. When I got my car back, the sound was still there. Upon reading the maintenance summary, they did the exact thing that the other dealer had done... twice. That solution obviously wasn't the correct solution, but they apparently didn't bother to check the service history on my car. Furthermore, my turn signal blinkers were completely inoperable. Apparently the relay for the turn signals got broken sometime during service. After making the 40 minute trip to and from my house for the 3rd time, I finally get my car back, only to discover that the center vent is not working. ...The likely culprit for this would be the instrument panel duct that was sitting on my passenger seat (!!!!). There is clearly a need for an in-depth review of the QA practices in this shop. I do not want to bring my car to this shop ever again. I would rather drive to Phoenix or somewhere even further to get service than bring it back to this shop. *However, credit where credit is due: The mechanic (Ernie) to came out to hear the sound my clutch was making was able to diagnose it's likely source based off the sound and my maintenance history (fancy that...). The problem appears to be fixed, but in the previous times I got my car back at the other dealer, the problem seemed to be fixed but then came back in a week or two. So I will give tentative kudos to that mechanic, for now. More
by Will
Employees Worked With
