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2,269 Reviews of Tucson Subaru - Service Center
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June 24, 2017
Love-Encore Delivery This was a great benefit available with my new vehicle. This was offered by appointment between 14 and 45 days of my vehicle delivery. Darla sat in This was a great benefit available with my new vehicle. This was offered by appointment between 14 and 45 days of my vehicle delivery. Darla sat in my car with me for almost an hour and answered all my questions about the electrical systems and all the nice features on my new car. Some I had already discovered on my own, but many were new to me. Now I love my new Forester even more! Thanks, Darla. More
by Turning70
Employees Worked With
June 20, 2017
Parts guy: Scott My first visit to Tucson Subaru was to the Parts Department. Scott Buford was extremely friendly and helpful, answered our questions, made recommendat My first visit to Tucson Subaru was to the Parts Department. Scott Buford was extremely friendly and helpful, answered our questions, made recommendations; no attempt to sell us anything. I hope the service department in general is as accommodating and helpful. More
by Jas H.
Employees Worked With
June 18, 2017
Crosstrek Tech Session with Darla I met with Darla to go over the tech features of my 2017 Subaru Crosstrek and learned so much! Darla is knowledgeable, professional and friendly, and I met with Darla to go over the tech features of my 2017 Subaru Crosstrek and learned so much! Darla is knowledgeable, professional and friendly, and explained and demonstrated all of the features. When I had questions, Darla was able to answer them and provide assistance to ensure my understanding--excellent! More
by Lisa Walters
Employees Worked With
June 17, 2017
Love-Encore delivery Darla is very thorough and knowledgeable about the operation of the "tech" functions of the new Outback. We were able to learn many things and will r Darla is very thorough and knowledgeable about the operation of the "tech" functions of the new Outback. We were able to learn many things and will return for her good advice as needed. More
by Jane B
Employees Worked With
June 14, 2017
Post buying experience less than stellar. Had a great experience with Tucson Subaru throughout the buying experience. Fast forward to the first scheduled maintenance. The appointment was made Had a great experience with Tucson Subaru throughout the buying experience. Fast forward to the first scheduled maintenance. The appointment was made when I bought my new Outback and was told it would be painless considering the first 24 months are free. So I show up for my appointment wait 30 minutes for an advisor to talk to me then he proceeds to tell me it will be $108.00 for an oil change. I tell him it's free and he looks at me like I'm an idiot. He claims never heard of such a thing. So he disappears comes back nearly ten minutes later and said the GM said yes. I am not impressed. I was hounded after the delivery if my new Outback to give a perfect survey and if I could not then don't submit survey. I hope this dealership is more about customer service rather than survey results. Like I said the buying process was great since then not do great. Upon completion of my service visit the advisor was able to make things right, therefore I changed my review from 3 to 4 stars. More
by Bill N
June 14, 2017
Love-Encore Delivery Darla was great assisting us with all our questions. I love my Outback even more! I feel very comfortable and informed about the features-especially Darla was great assisting us with all our questions. I love my Outback even more! I feel very comfortable and informed about the features-especially all the hands free capabilities. Christine Boone More
by Christineharprealestate
Employees Worked With
June 13, 2017
Love Encore Service I went in with several questions, including: how do I add stations on the radio? How does the sun roof operate? Show me how to use Siri from my steeri I went in with several questions, including: how do I add stations on the radio? How does the sun roof operate? Show me how to use Siri from my steering wheel! These were in addition to a thorough review of how to use the assisted driving method (still not sure of its name, but I know how to do it!) More
by RideSubaruRide
Employees Worked With
June 12, 2017
Well worth the time. Darla Muckley's "Love-Encore" Delivery presentation is great. Darla presents in a friendly, knowledgeable and professional manner. A "must do" for ne Darla Muckley's "Love-Encore" Delivery presentation is great. Darla presents in a friendly, knowledgeable and professional manner. A "must do" for new car buyers. More
by Barb06
Employees Worked With
June 10, 2017
Radio needs I was helped out to figure out my android play. Darla was so nice and informative and helped me trouble shoot my radio. Love encore delivery. I was helped out to figure out my android play. Darla was so nice and informative and helped me trouble shoot my radio. Love encore delivery. More
by aroach97
Employees Worked With
June 07, 2017
purchased 3rd Subaru Have had all Subarus serviced by Tucson Subaru for 11 years, never had any issues. Staff always polite, keep in communication with customers. Good co Have had all Subarus serviced by Tucson Subaru for 11 years, never had any issues. Staff always polite, keep in communication with customers. Good cookies in service wait area ! More
by Lukiesmom
