Tucson Subaru - Service Center

They got me in about 10minutes after I arrived (15min late). Pretty much explained what they could and could not doll w/out charging a diagnostic fee and what the service would cost, even trying to save late). Pretty much explained what they could and could not doll w/out charging a diagnostic fee and what the service would cost, even trying to save me some $'s saying that I probably did not need an alignment if I was not having any issues, but I just wanted one done anyway. They got me an Lyft ride back to my house and called about when they said it would be done and said everything was ok and maybe the next time I could get the all wheel drive service done- I asked if they could get it done today yet and he said sure and the Outback was ready before too long, with no surprises. I have always felt that this dealership actually values its customers and so far that opinion has not changed but been reaffirmed. I like the coffee and snacks in the waiting area too. I thought we were supposed to get a car wash coupon, which we did not but will ask next time we are there. Oh, and I like the vehicle report they email you following the service. More

We have owned a Subaru since 2010. This is our fourth one. We keep coming back to you because you offer everything -- great sales team, knowledgeable service personnel, and a quality product. Plus a gr one. We keep coming back to you because you offer everything -- great sales team, knowledgeable service personnel, and a quality product. Plus a great customer waiting area. The reason for my visit today was to meet with Darla so she could teach me more about my new Forester. She was great. I also want to give a shout out to Jade -- she is my service advisor. More

Exceptionally poor service. Tried to get me to pay deposits to cover warrenty fixes. Doesn't understand the warranty package his own dealership sells. deposits to cover warrenty fixes. Doesn't understand the warranty package his own dealership sells. More

Jesse provided extraordinary customer service at Tucson Subaru. He was pleasant, professional, explained my service well and answered all my questions. Thank you for extraordinary customer service! Subaru. He was pleasant, professional, explained my service well and answered all my questions. Thank you for extraordinary customer service! More

Darla was an expert at showing me all of the things my new Subaru Outback can do. She’s very personable and friendly and was very flexible with how we met (Zoom vs. in-person). Thanks Darla’ new Subaru Outback can do. She’s very personable and friendly and was very flexible with how we met (Zoom vs. in-person). Thanks Darla’ More

I am extremely disappointed with the service here. I have a 2021 crosstrek and have had to bring it to the service department two times. Both times I have brought my car in, my concerns were immediately dism a 2021 crosstrek and have had to bring it to the service department two times. Both times I have brought my car in, my concerns were immediately dismissed and invalidated (before a technician could even look at my car). The first time I brought it in was for a rattling sound coming from the undercarriage. Both the technician and the service person I worked with insisted that the sound didn't exist and nothing was wrong with my car. They tried to blame the sound on a backpack zipper and then on leaves that were on the floor of my car. It wasn't until I requested a test drive with the technician that they finally admitted there was in fact a rattling sound. Turns out, there was a problem with the struts and they had to be replaced completely. I brought my car in once again after this for a separate issue and was greeted the same way. My concerns were dismissed before a technician even looked at the car. I don't know if it is because I am young or because I am a woman, but the way I have been treated here is unprofessional, disrespectful, and rude. I am extremely disappointed with Tucson Subaru and wouldn't recommend their services to anyone. More