Tucson Subaru - Service Center

Dan Ford always provides an exceptional service experience, and this time was no different. After I made an on-line appointment for an oil change, tire rotation and one recall, Dan called with a h experience, and this time was no different. After I made an on-line appointment for an oil change, tire rotation and one recall, Dan called with a heads up about a second recall and arranged a loaner car for me since doing both recalls would be somewhat time consuming. That's what I call service! Although it was a very busy morning in the service drive, Dan got me checked in and on my way rather quickly. More

Darla was exceptional at explaining all the technology on my new Subaru Forester. She was patient, funny, and very compassionate. I feel very comfortable with all the controls and would be confident callin my new Subaru Forester. She was patient, funny, and very compassionate. I feel very comfortable with all the controls and would be confident calling her if I had any questions! Darla rocks!! More

The used, 2014 Outback that I had purchased a few days earlier was making a slight squeaking sound from under the hood, like from a worn idler pulley bearing or belt. As I was going on a long trip in abou earlier was making a slight squeaking sound from under the hood, like from a worn idler pulley bearing or belt. As I was going on a long trip in about a week in the car, I set up an appt. to have it checked out. I arrived there on time and they pulled my paperwork out quickly- the young man who did this was very polite. Of course, the car wasn't squeaking when I brought it in, but the service writer, Dan,, assured me that they would check it out and look at the other question that I had about the car. He was very friendly and positive. Their shuttle driver, Steve, was also very friendly and drove me directly home- I did not have to wait very long at all, maybe 10min. A few hours later Dan left a message that the Outback was ready to be picked up. I called for a Shuttle ride to be picked up, and was greeted by Steve again. The problem was the belt and it was replaced with an updated one, at no charge. So far I am am very pleased with all my Dealings with Tucson Subaru and highly recommend them More

Excellent customer serviceWhile my Outback was in for a Excellent customer service While my Outback was in for a routine annual service, they performed a complete electrical check of the car at my request Excellent customer service While my Outback was in for a routine annual service, they performed a complete electrical check of the car at my request for no charge due to a problem I had with the battery. The issue turned out to be a dome light left on overnight. The techs are professional and work with you to resolve any issue you may experience. More

The entire Subaru experience has been exceptional. Every person there works professionally, I was never pressured or annoyed with any person involved in purchasing my new car. person there works professionally, I was never pressured or annoyed with any person involved in purchasing my new car. More

Darla was very helpful in teaching me so much about the features of my new Forester. I'm so glad the dealership gave me this opportunity! I know I'll have more questions and that Darla or someone else at t features of my new Forester. I'm so glad the dealership gave me this opportunity! I know I'll have more questions and that Darla or someone else at the Subaru dealership will be able to help me! More

Darla was super informative with my car. We did our meeting virtually and she explained, with detail, how everything works in my Subaru and answered any questions I had. meeting virtually and she explained, with detail, how everything works in my Subaru and answered any questions I had. More

Chris was extremely personable and helpful. No problems at all. We were impressed with his service, attitude, and work ethic. He even got us in early. at all. We were impressed with his service, attitude, and work ethic. He even got us in early. More

I am always pleased when Chris is my Service Advisor. He is pleasant and professional. I am confident that the needs for my vehicle will be taken care of and in a timely manner. Chris exceeds expectations is pleasant and professional. I am confident that the needs for my vehicle will be taken care of and in a timely manner. Chris exceeds expectations and is consistently extraordinary. More