Tulley BMW of Nashua

Gloria took the time to get to know my needs, showing me the perfect car. the perfect car. More

My experience with BMW was very pleasurable. CJ was the genius we worked with. He was great setting everything up to what we wanted and made everything very simple. He also reached out several CJ was the genius we worked with. He was great setting everything up to what we wanted and made everything very simple. He also reached out several times to make sure we were happy with everything and to answer any questions. Would definitely return More

Avoid This Dealership—Terrible Customer Service and No Accountability I recently visited the Tulley BMW of Nashua website searching for a specific model. The X6M was what I had been searching for but, si Accountability I recently visited the Tulley BMW of Nashua website searching for a specific model. The X6M was what I had been searching for but, since it was still in the intake process, there was very few pictures. I contacted the Internet Sales Representative (Shannon) and let her know I was very interested and wanted to see more pictures when they became available (Monday). Within a couple days, the vehicle was ready, and she sent me pictures (Thursday). At this point, I was very pleased with the vehicle and, on Friday, I immediately contacted her again asking what she needed from me to secure the vehicle until I could make it to Tulley, and if I needed to do anything for registering the vehicle. I was serious and ready to put down a deposit to hold the car until I could arrive and close the deal. What followed was nothing short of infuriating. Shannon told me that it is their policy that they don’t accept deposits to hold vehicles. I explained that, not only was I four hours away, but I was away on business travel. This was Saturday morning; I was 100% interested in this X6M and didn’t want to risk losing it, so I, again, asked if there was any way they could make an exception due to the extenuating circumstance. She again stated, “We operate on a first come, first serve basis and typically don't take deposits or hold cars. I will definitely keep an eye on it for you.” Since, as she stated, "typically don't take deposits or hold cars", was there no one that she could consult with? Is this a single point of failure and there is no one to refer me to that could make that decision? Lack of training to know when to take deposits and when not to, or who to consult? From my perspective, the customer, there was no effort on behalf of Tulley BMW to help me make my purchase other than scheduling an appointment. Instead, we scheduled an appointment for Thursday, which means I had to make it through 3 days holding my breath. Monday, it was still there. Tuesday, it was still there. Wednesday morning it disappeared from the website. I immediately sent an email to Shannon asking if it had been sold; Eni responded in her absence that it was in fact sold. I was furious. If they had just accepted my deposit like any reasonable dealership would, I would have been able to secure the car and not have had to worry about this. Instead, they completely dropped the ball and lost my business. Not only did I waste my time, but they showed zero respect for my interest in buying from them, zero respect in any effort I was willing to take to acquire the vehicle. Instead, Eni offered another “like” vehicle that was way overpriced for the mileage and lack of options. A complete insult! Long gone are the days when a salesman is willing to work for their commission. Instead of offering some "like" xx vehicle, they could use their network to help find a reasonable, similar alternative. I don’t blame Shannon as she was just following policy. I blame Tulley for their mismanagement and utter lack of care and concern for customer satisfaction. I blame their leadership: General Manager, General Sales Manager, Internet Sales Director, and Sales Manager. Policies like this reflect poorly upon the organization, and policies like this mask internal failures/in-competencies. If they are going to market it on the Internet, there should be provision for out of area, out of state buyers. In the end, this weak policy only gained them ONE day by selling the car on Wednesday vs Thursday, and it will, through this review, ultimately tarnish their reputation. If you're looking for a dealership that values your time and your business, this is NOT the place. I’ll be taking my money elsewhere, and I would recommend you do the same. There are 34 other BMW dealerships in the reasonable area. Do your homework and seek better alternatives! More

Purchased new vehicle 8 days ago and still no registration, cannot drive due to Massachusetts law which is seven days. Sitting in my driveway unable to drive. Made many attempts to find out what registration, cannot drive due to Massachusetts law which is seven days. Sitting in my driveway unable to drive. Made many attempts to find out what the holdup was and received no real information other than to blame it on the DMV. Not buying it, I have had many interactions with dealerships, and it has never taken this long. Pre-sale they are all over you, post-sale good luck. No communication, no more sense of urgency. So here I sit and wait until they do something. Never again, I will go elsewhere. I'm also advising friends and family to go elsewhere. More

My experience with Val was anything but smooth. Very unprofessional, insulted me presonally twice, sarcastic and nasty response and then got upset when I gave e it back to him... I had enough after Very unprofessional, insulted me presonally twice, sarcastic and nasty response and then got upset when I gave e it back to him... I had enough after his sarcastic insult after I said I could not afford the high monthly payment he was offering... he reminded me my car is "out of maintenance (that's how he words it to?) and warranty almost out - can you afford that?" He didn't like my response. He doesn't let the sale people do their work, he intercepts the emails,responds then if the customer responds he has another sales person respond and say he's busy. I spoke to 4 different people. 4! Val's emails are so unprofessional, yes I say unprofessional again. Full of spelling errors, incorrect use of words, capitalization was off... sarcastic, insults and always made it sound like they were giving the car away to you. Unreal. Such a joke. But he could make the numbers work if I wanted an X1. Yeah because they have a lot to get rid of. Val likes to sell you what Val wants to sell that day not what the car the customer came to Tulley for. Its about Val and if you don't like Val's offer he doesn't want to play anymore. He is rude. His salesperson asked if I could do a certain payment. When I responded with could you meet me halfway if I put more down and make my payme t this amount. Here ca.e Val I tercepting the email all jacked up "I didn't give him authorization to give you that offer but I will honor it but we are VERY deep into this" First of all WHO speaks about their employees like this? Speaks about their employees to customers like this? He is an angry man. With all of the errors in his emails, the unprofessionalism he demonstrates in his emails, and temper tantrum acts, I do question if the man drinks on the job. The emails alone are a mess. If I showed any of this at my job, I wouldn't have a job. Most of us wouldn't. He is so not BMW quality. More

Great experience from entering the dealership to exiting with a new car. Sales rep Gloria Prosper was knowledgeable and professional. with a new car. Sales rep Gloria Prosper was knowledgeable and professional. More

Bob and Alex took care of me on my purchase of 23 m3 competition and I was more than happy with the way they treated me and were willing to do everything they could for me competition and I was more than happy with the way they treated me and were willing to do everything they could for me More

Courteous from the beginning and made the entire process easy. Gloria was fantastic to work with and she made sure she understood what I was looking for in a vehicle to keep the entire process as efficien easy. Gloria was fantastic to work with and she made sure she understood what I was looking for in a vehicle to keep the entire process as efficient as possible. She was very knowledgeable about the features available and the different models so we stayed focused on what I wanted. The finance and genius team were also extremely helpful and made the entire experience not stressful. More

I wouldn't even give this dealership one star but could not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexpected $2,000 expense for four new tires not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexpected $2,000 expense for four new tires before returning the vehicle. They never disclosed that the tires would wear out before the end of the lease, despite the car only having 29,000 miles at the time. I scheduled an appointment to return the car at the end of the lease, but the process was far from simple. I arrived on time and met with a salesman to finalize the return. Within five minutes, a sales manager joined us and mentioned that the car had $5,000 in equity. He tried to persuade me to lease the same car for the same monthly payment I had been making. I declined his offer, but then he claimed the finance person was unavailable to close out the lease and suggested I take the car home to reconsider leasing a new one. I informed him that the car was staying there, as I had already canceled the plates and insurance. He reluctantly agreed. The following day, I followed up with them about the lease closure paperwork they promised to email, but I didn't receive it. When I emailed back to notify them, I received an unprofessional response. Frustrated, I called and spoke to Bob, the manager, who was rude and condescending. He informed me I owed $500 for a scratch that was only about an inch and a half long and didn't even reach the metal. It seemed like their way of penalizing me for not leasing another car. I also received a charge of $295 for the end-of-lease fee, which I had already paid through my lease. The entire experience left me disappointed, as I never expected such treatment from BMW. Their behavior felt more like a used car dealership run by pushy sales managers than a reputable brand. They were extremely nice when I leased it but just the opposite at the end of lease. Just check all the other reviews and you will see it is not an isolated incident. Stay away!!!! More

WMP 1:01 PM (8 minutes ago) to me I wouldn't even give this dealership one star but could not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexp give this dealership one star but could not chose "0" on yelp. I leased a 2021 BMW X3 and fully paid off my three-year lease, which included an unexpected $2,000 expense for four new tires before returning the vehicle. They never disclosed that the tires would wear out before the end of the lease, despite the car only having 29,000 miles at the time. I scheduled an appointment to return the car at the end of the lease, but the process was far from simple. I arrived on time and met with a salesman to finalize the return. Within five minutes, a sales manager joined us and mentioned that the car had $5,000 in equity. He tried to persuade me to lease the same car for the same monthly payment I had been making. I declined his offer, but then he claimed the finance person was unavailable to close out the lease and suggested I take the car home to reconsider leasing a new one. I informed him that the car was staying there, as I had already canceled the plates and insurance. He reluctantly agreed. The following day, I followed up with them about the lease closure paperwork they promised to email, but I didn't receive it. When I emailed back to notify them, I received an unprofessional response. Frustrated, I called and spoke to Bob, the manager, who was rude and condescending. He informed me I owed $500 for a scratch that was only about an inch and a half long and didn't even reach the metal. It seemed like their way of penalizing me for not leasing another car. I also received a charge of $295 for the end-of-lease fee, which I had already paid through my lease. The entire experience left me disappointed, as I never expected such treatment from BMW. Their behavior felt more like a used car dealership run by pushy sales managers than a reputable brand. They were extremely nice when I leased it but just the opposite at the end of lease. Just check all the other reviews and you will see it is not an isolated incident. Stay away!!!! More