Tulley BMW of Nashua

Poor Sales Practice On Saturday nov 10th 2018, I received a call from Wendy Mabie asking if I was interested in trading in my x5, on Wednesday nov 14th I communicated wit On Saturday nov 10th 2018, I received a call from Wendy Mabie asking if I was interested in trading in my x5, on Wednesday nov 14th I communicated with Wendy Mabie that the only way this would occur is if I am able to trade in both cars, which I was told would not be an issue. On the evening of Wednesday nov 14th I went into the dealership and looked at different cars and discussed with the CPO manager Bob Marcoux my current offer, I was willing to put down $X000, and try to keep my payments for both cars around $X000, he came back with an offer that I agreed to of $3000 down and monthly payment of $XX58. I next started working with the business manager Scott Doherty and started to sign all the documents to lease a 2019 x5 and 2019 440i. After completing the documents for one car, Scott then said the we may need to restructure the deal on the second car because of my credit score, then he spoke with bob and the came back and explained to me that my monthly payment would be $XX00 which I agreed to. At this point we signed all the documents for the second car and Scott said everything was set and I was all good. We then made arrangements to pick up the cars on Saturday nov 17 at 10 am. At that point Bob came over to me and said he’s sorry he could not keep my payment at $X000 and I told him I understood and thanked him for his help. On Thursday morning I received a call from Val Goldenberg asking about my credit situation and I explained it to him. After which he called me again and said that I would need to put $3000 down for one car and we would not be able to have a deal for 2 cars because BMW WOULD NOT APPROVE IT. I then explain to Val and Wendy that this is not something I was comfortable with and I thought all paper work was signed and the agreement was in place. From my follow up conversations with Val on Friday he was not very forthcoming with the issue and when I tried to explain to him what transpired he did not want to listen all he kept saying is that he need $3000 down and started making comments about my finances. I have tried several times to get a response from management and administration at the dealership with not response More

Excellent experience I had an excellent time working with Gloria Prosper. She went out of her way to make sure the sale went easy and she is very personable. From start to I had an excellent time working with Gloria Prosper. She went out of her way to make sure the sale went easy and she is very personable. From start to finish she answered all my questions. Thanks for getting me my 340i gt bmw! Highly recommend for any BMW needs. More

Great Customer Service Gloria Prosper was my Sales person, she was amazing! She knows her stuff. She also really cares about the customer experience. She really listened to Gloria Prosper was my Sales person, she was amazing! She knows her stuff. She also really cares about the customer experience. She really listened to my needs and did not stop until I was happy with my purchase of the new X5. Val, (the GM) was also part of my customer experience, and all I can say is Val is the BEST. He truly cares about his customers, and treats everyone like family. He worked really hard along side Gloria, to make sure I was happy with the car that I wanted. They both really went above and beyond to make sure I was satisfied with my purchase. The whole dealership has great employees that are so nice and really helpful! I would highly recommend this dealership and Gloria for a sales person for a new BMW! More

Gloria makes it easy! I turned in a lease and upgraded it to the same model. Gloria makes the buying process extremely easy, (and as enjoyable as buying a car can be!). I turned in a lease and upgraded it to the same model. Gloria makes the buying process extremely easy, (and as enjoyable as buying a car can be!). More

Super easy and very accommodating The service here was incredible and I will 100% be going back for any service that I may need. The building itself kept me entertained for a couple ho The service here was incredible and I will 100% be going back for any service that I may need. The building itself kept me entertained for a couple hours and it was all so easy and everyone was so friendly. More

Extremely positive buying experience I leased a 2018 BMW 328d from Tulley BMW in Nashua & the process could not have been easier. I was treated very fairly, with respect, and not pressur I leased a 2018 BMW 328d from Tulley BMW in Nashua & the process could not have been easier. I was treated very fairly, with respect, and not pressured whatsoever. My sales rep, Mark Thorhnill was very knowledgable & made the process a very positive one. I would definitely recommend Tulley BMW for anyone looking for a positive experience during their purchase of a new or pre-owed BMW. More

Excellent buying experince! Gloria, Val, and the entire staff at Tulley BMW was truly exceptional. Amazing car buying experince! I will definitely be recommending anyone who is i Gloria, Val, and the entire staff at Tulley BMW was truly exceptional. Amazing car buying experince! I will definitely be recommending anyone who is interested in a BMW to go see these guys. Thanks again to everyone at Tulley!! More

great service from all departments great service all departments sales person (Gloria Prosper) was great. she met my every need in buying a new car. Seth Bridge showed me how everything great service all departments sales person (Gloria Prosper) was great. she met my every need in buying a new car. Seth Bridge showed me how everything worked. More

Look no further! Let's face it -- being in the car business is hard. Many people are just looking for the best bottom line price without regard for what else the deal Let's face it -- being in the car business is hard. Many people are just looking for the best bottom line price without regard for what else the dealer has to offer. I've been a customer of Tulley BMW now for 11-years, and have purchased 3 cars from them. What keeps bringing me back is their professionalism, customer-first attitude and unrelenting desire to offer the best service experience in New England. From the initial sale, Jay, Gloria, and Val have been consummate professionals and have treated me like a king. Val even went so far as to order a car for me to my specs without a contract in hand. The service experience is nothing short of spectacular. Here's a recent example. While I was traveling, my wife threw out her back and was going to have to cancel an appointment to put winter tires on her X3. Jeremy in service sent a runner to the house to drop off a loaner car, load the tires in the back of her X3, and bring it back to Tulley. Now that's going the extra mile! This level of service doesn't happen by accident and you certainly can't take it for granted. It takes a lot of hard work and sustained commitment to excellence at the management level. Tulley has demonstrated this in spades over the years so I simply can't imagine buying a BMW anywhere else. More

Wouldn't shop anywhere else. I have bought my last 2 BMW's from Wendy. She's patient, kind, and willing to work with you to get the vehicle you really want. My girlfriend has also I have bought my last 2 BMW's from Wendy. She's patient, kind, and willing to work with you to get the vehicle you really want. My girlfriend has also bought hers with Wendy and she has nothing but good things to say about her. The sales manager Val did everything he could and helped me get the deal i wanted and could afford. I am finally driving my dream BMW after 4 long years! Thank you Wendy and Val for making everything so easy! More