Tulsa Hyundai - Service Center

Staff are nice and helpful but every time I come into the dealership it's always $3-400 (this time I was 500 dollars) more than what is anticipated along with recommendations that are not based on facts from dealership it's always $3-400 (this time I was 500 dollars) more than what is anticipated along with recommendations that are not based on facts from service manual! I will not be returning to the dealership to get my routine or any needed service due to these customer service issues! I believe the Hyundai Service department price gouges and recommends unnecessary services! I will not buy another vehicle from Tulsa Hyundai due to these issues. More

This dealer was tasked to repair a failing AC system on a brand new car. Temps were in high 90’s. Car was new 3100 miles. So due to a delay in getting to the leak detector , I was offered a loaner. Very brand new car. Temps were in high 90’s. Car was new 3100 miles. So due to a delay in getting to the leak detector , I was offered a loaner. Very professional. More

Great, professional, courteous and timely service, came and pickup the vehicle as well provide a courtesy rental. and pickup the vehicle as well provide a courtesy rental. More

The experience was fine. Not exceptional and not bad. I will return. Imy complaint is that all of my settings (windshield wiper, headlights, side mirrors, etc) were either tu Not exceptional and not bad. I will return. Imy complaint is that all of my settings (windshield wiper, headlights, side mirrors, etc) were either turned off or adjusted and I’ve had to spend time to get everything programmed back. Also, I received 8 text reminders about this appointment. One would suffice. More

The communication I received about how long my scheduled appointment would take was severely inaccurate. I was told it would only take 1 hour and when I arrived the minimum about of time I was told was 2 an appointment would take was severely inaccurate. I was told it would only take 1 hour and when I arrived the minimum about of time I was told was 2 and a half hours. I ended up being at the facility (with my children) for 3 and a half hours, consuming our whole afternoon. I was told on the phone there was a shuttle but not that there was a mileage limit. This was an issue as I live far from the dealership. When I was finished with the service (alignment included) my car was still not fixed with it continuing to pull to the right and now my lane assist does not work either. Very disappointed in the professionalism and lack of customer concern at this facility. I will not be recommending this facility to others and will be transparent with them about my experiences. More

Everyone there was professional and worked quickly. Wait time was not long without an appointment. Wait time was not long without an appointment. More

Friendly staff with quick turnaround times. Included a shuttle to and from work. Enjoyed the experience. Included a shuttle to and from work. Enjoyed the experience. More

Hannah the service advisor I had made everything very easy and simple. Very kind and professional! Hands down best dealership employee I have ever dealt with anywhere! She is great at her job and cares! easy and simple. Very kind and professional! Hands down best dealership employee I have ever dealt with anywhere! She is great at her job and cares! It’s very rare to find in the car industry. She deserves recognition and a raise! Thanks to her it’s changed my mind on how Dealerships are seen. I will only deal with and recommend Tulsa Hyundai from here on out. Very happy with the customer service she exemplified! Wish every business had a Hannah ! More

Promptly waited on. Good communication. Work completed when expected. Courteous service. Satisfied with service department. Good communication. Work completed when expected. Courteous service. Satisfied with service department. More

Very clea and professional atmosphere, service with a smile! And my service guy is an amazing person who helped me get in and out very quickly smile! And my service guy is an amazing person who helped me get in and out very quickly More