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Tynan's Nissan Aurora - Service Center

Aurora, CO

4.6
5,684 Reviews

5,684 Reviews of Tynan's Nissan Aurora - Service Center

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September 02, 2020

The service department at Tynan’s is trustworthy. I have had the service department in Aurora and in Fort Collins work on my cars. My current Nissan Rogue is my third Nissan. While not all Nissan dealers ar More

by R.HILL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven "Chase" Barns
Sep 03, 2020 -

Tynan's Nissan Aurora responded

Thank you for trusting Tynan's Nissan Aurora! We're so happy to hear that you love the Nissan brand as much as we do! See you next time!

September 02, 2020

I have a 2019 Nissan Murano. When I took it in for a tune up my sensors were not reset. Seems like a sloppy job More

by SAND9217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No Idea who i worked w
Sep 21, 2020 -

Tynan's Nissan Aurora responded

Thank you for bringing this to our attention. Please reach out to Cara Andersen at cara.andersen@tynans.com or give her a call at 303-341-3564. We hope to have the opportunity of correcting our mistake.

September 02, 2020

Service was fast and efficient. But I would like to once come in for an oil change and not be told I need some other sevice. I only met one person and even though I had to mark a name on this survey, I More

by GLENEDA33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 03, 2020 -

Tynan's Nissan Aurora responded

Thank you for visiting Tynan's Nissan Aurora! We will pass along your feedback to our service team!

September 01, 2020

They always do a GREAT job for both me and my wife. Kept me informed throughout the entire process while my vehicle was at the shop. More

by R.SMITH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Laatsch
Sep 02, 2020 -

Tynan's Nissan Aurora responded

Thank you for your great review! - Tynan's Nissan Aurora team

August 30, 2020

It seems very inviting and well-organized. It was easy to see where to bring the car, and I was greeted by a service mechanic, who took the car from that point. At the service desk I was told exactly what t More

by PEACEROSE727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Clearwater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Tynan's Nissan Aurora responded

Thank you for taking the time to leave Tynan's Nissan Aurora, this awesome review! We're so happy to hear that we delivered you a 5-star service appointment!

August 30, 2020

I had a transmission warranty. Left with no transmission repair and was told I had 4 critical other items. 2 of which were done less than 30 days ago. The service manager did try to assist me but the servi More

by DOSAMAGNONONO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Simons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rich McAnally
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Tynan's Nissan Aurora responded

Hello Ms. Chitwood, Thank you for taking the time to review your recent service visit. I do apologize for the apparent misunderstanding. Your vehicle had an open recall to update the transmission software, we discussed this on the phone and we check every vehicle for recalls when they arrive at our dealership. The technician did indeed drive your vehicle 5 miles before I drove it another 10 miles, we also discussed this during our second conversation. During both of our test drives, the vehicle accelerated normally and did not exhibit the symptoms you described in your concern. Our recommendations of items that were "critical", were due to the fact that we had no service history here at our dealer or any other Nissan dealer, indicating you may be due for maintenance. Recommendations are made based on time and mileage and when you mentioned your transmission had been serviced recently, we quickly said that you wouldn't need that done again. Another "critical" item was the brake switch. Your vehicles on board diagnostics showed a fault for the brake switch circuit. Our technician was not able to shift the vehicle out of park without using the manual shift override. You mentioned that your mechanic just replaced the brake switch a few days ago for that reason and that it was under warranty. We truly want to fix your vehicle, not charge you for repairs that don't fix it as your mechanic has done to you 2 times already. We did not charge you for any diagnosis time spent on your vehicle and urged you to bring it back if it continues to have acceleration issues as the transmission warranty extension still applies to your vehicle for a few more months. How are we the bad guy in this situation but your usual mechanic that has actually charged you for repairs that didn't fix your vehicle isn't? If you have any further concerns, please feel free to reach out to me directly at 303-341-3473. Thank you, Jason Simons Service Manager

August 28, 2020

Very nice employees! They Helped me with everything they could and fixed all that was needed! Greatly appreciate their time and effort. Till next time stay safe! More

by TOBYEHRLER33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adnan Hassan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich McAnally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Tynan's Nissan Aurora responded

Thank you for taking the time to tell us how we did! We appreciate your visit to Tynan's Nissan Aurora!

August 28, 2020

Always a pleasure going. Treatment fairley. I will always return. The parts dept is great. I need to make a appointment next week for install a accessory More

by WJMARCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich McAnally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Tynan's Nissan Aurora responded

Thank you for choosing Tynan's Nissan Aurora for all of your service needs! See you on your next visit!

August 28, 2020

The price should be at least 3200 instead of 3600 when I have accounted with you guys . I understand the product price but I did not understand the labour price. More

by SEUENDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Simons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Hassan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich McAnally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Clearwater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Laatsch, Steven "Chase" Barns, Agustin Lopez
Aug 31, 2020 -

Tynan's Nissan Aurora responded

Thank you for taking the time to leave your feedback. I'd be happy to discuss your visit further, and go over pricing about the specific vehicle you were interested in. Please reach out to Cara Andersen at cara.andersen@tynans.com or give her a call at 303-341-3564.

August 26, 2020

I like the way they give customer service.They answer I like the way they give customer service. They answer the question and talk with you about, the warranty and any additional questions did you hav More

by IYELARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Castaneda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelynn Bregar, Nallely Rodriguez
Aug 27, 2020 -

Tynan's Nissan Aurora responded

Thank you for the feedback! - Tynan's Nissan Aurora

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