Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you for your continued loyalty over the years! We're truly grateful for your kind words and are happy to know that your service experience continues to be satisfying. It's always our goal to provide respectful, helpful, and dependable service, and we’re glad to have earned your trust. We look forward to seeing you again! jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Hi David, Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. We take all concerns seriously and strive to offer every customer a transparent and competitive buying process. While we understand that comparisons between dealerships can occur, we always aim to provide value not just in price, but also in customer service, vehicle quality, and long-term support. The phrase “buyer beware” is not something we take lightly, and we’d never want a customer to feel dismissed or undervalued. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you, Kathy! We’re so glad to hear you had a great experience. It’s wonderful to know that your salesperson took the time to walk you through everything and made the process informative and easy. We truly appreciate your feedback and hope you’re enjoying your new vehicle! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the kind words! We're so glad Brian was able to get you back on the road quickly. We truly appreciate your continued trust in us and are always here when you need us. Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the great feedback! We’re happy to hear that our team provided prompt, courteous service and took the time to explain everything clearly. We're also glad we could apply a coupon and help save you a little that day. We truly appreciate your business and look forward to seeing you again! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for sharing your experience! We’re thrilled to hear that you felt welcomed and respected throughout your visit. It’s incredibly important to us that every customer is treated with honesty, professionalism, and genuine care—regardless of what they drive or what they know about cars. We're glad we could help with your Jetta and make you feel heard. Please don’t hesitate to reach out if you need anything else! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your feedback. We’re sorry to hear you were dissatisfied with your recent service visit. We want to take a moment to clarify that Volkswagen vehicles are required to follow a scheduled maintenance plan at regular 10,000-mile intervals. This includes routine maintenance at both the 10,000-mile and 20,000-mile marks as part of VW’s recommended care to keep the vehicle running safely and efficiently. The services performed during your visit were part of these required maintenance milestones and were not unnecessary or outside of Volkswagen’s official guidelines. Our goal is always to provide transparent, factory-recommended service to ensure the long-term health of your vehicle. If you have any questions or would like to discuss your visit, we’d be happy to speak with you directly. Please feel free to contact us at your convenience Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen.

Jparcam responded

She didn't feel dismissed, she felt stupid. We bought a brand-new vehicle, and this dealership warranty was included in the documents. This is her first new vehicle, so she was adamant about adhering to the details of the warranty. If it was a mix up and Tynan's doesn't warranty new vehicles, just used vehicles, that would explain why no one knows about it, but that doesn't make sense to warranty used vehicles and not new ones, and why it was in our sales packet. Again, that was a primary selling point for this dealership specifically, and it's turned out to be the biggest disappointment we've experienced anywhere.

Tynan's Volkswagen responded

Thank you, Natalie! We’re so glad to hear that Justin Delgado made the process easy and informative for you. His knowledge and dedication to providing a smooth experience truly make a difference. We appreciate your recommendation and look forward to assisting you again in the future! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your loyalty and for making the drive to see us—we truly appreciate it! It means a lot to hear that your experience with Tynan’s has remained consistently positive over the years. We’re proud to have earned your trust from the time you purchased your Bug six years ago to now, and we’re committed to continuing that same level of friendliness and fairness every time you visit. Looking forward to seeing you again! Jacqueline Goldsboro -Customer Care Coordinator