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Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,249 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,249 reviews

June 12, 2021

Alexandria listened to what we wanted and delivered. She greeted us at the door; pointed us in the right direction; offered a cold drink and found the car we wanted. More

by BDELLAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandra Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramces Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2021 -

Universal Hyundai responded

It's great to hear that Alexandra was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Universal Hyundai! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 10, 2021

Good experience, sales rep Chris J was great. He worked with me and got everything I needed. Spent about 3.5 hours there, they were busy. More

by EGOLD1972
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramces Rivera
Christopher Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2021 -

Universal Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chris and our team, and we look forward to working with you again. Congratulations on your new purchase. Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 10, 2021

I would recommend to anybody looking for a new or used car to come see the people at Hyundai quite a few nice cars to choose More

by ANNLINX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Terry
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Jun 10, 2021 -

Universal Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new Hyundai. We truly appreciate your feedback! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 10, 2021

I can't get anyone to answer my calls or email. The first aid kit that was supposed to come w/ my car wasn't in it. They promised 3 weeks ago to ship it. Now no one will respond. More

by JOURNALTK
Recommend Dealer
No
Employees Worked With
Simo Bassi
Other Employees : Andrew Terry
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Jun 25, 2021 -

Universal Hyundai responded

Hello, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and apologize for promises broken and being unresponsive. I would appreciate the opportunity to address your concerns. Please contact me directly and let me know the best way to reach you. Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 10, 2021

Salesman was nice and professional at time of sale. But he does not answer questions or return calls after sale. Service department hangs up on you while you are on hold waiting for a technician. More

by ZIGWAGS
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ramces Rivera
Other Employees : Yadriel Morales
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Jun 25, 2021 -

Universal Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message with your contact information so I can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, I'd love to try to turn things around and make sure the same thing doesn't continue to happen. Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 08, 2021

They are the best Carlos is a nice sales person and Hector too continue working like that perfect Job éxitos and God Bless you t More

by MADELINCOCA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Riquel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2021 -

Universal Hyundai responded

Thank you so much, Madelin, for your kind words for Carlos, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle and we hope to see you again! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 08, 2021

I love Universal Hyundai, they provide the best service and their employees are more than reliable, and trust worth! This is my second car with them, and I will come back every time! More

by KETTY_KRAUTZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramces Rivera
Janlique Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Writtenberry
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Jun 08, 2021 -

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 07, 2021

My bien el trato de todo de Luis y frankie excelente service limpio Toro y el carro en my Buenas condicioemes todo muy bien hasta Robert el financista bella persona More

by JCPEREZ1808
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Redford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Arevalo
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Jun 08, 2021 -

Universal Hyundai responded

It's fantastic to hear that Luis, Robert, and Frankie provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 05, 2021

La atención fue excelente. Me sentí que fui escuchada según las probabilidades de crédito . Y se logró lo que queríamos. Nos mostraron diferentes opciones para comprar More

by PADRONNILDRE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arevalo
Report | Print
Jun 05, 2021 -

Universal Hyundai responded

Thanks for your feedback on your recent visit to Universal Hyundai. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

June 04, 2021

Good and fast service with the seller Fábio. I was happy with the financing rates and with the Test Drive. I would recommend it to friends for sure. More

by DSBESSA8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabio Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2021 -

Universal Hyundai responded

Thank you for your review and kind words for Fabio! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Jun 05, 2021 -

DSBESSA8 responded

Good and fast service with the seller Fábio. I was happy with the financing rates and with the Test Drive. I would recommend it to friends for sure.

Jun 05, 2021 -

DSBESSA8 responded

Good and fast service with the seller Fábio. I was happy with the financing rates and with the Test Drive. I would recommend it to friends for sure.

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