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Universal Hyundai

Orlando, FL

4.5
4,245 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,245 reviews

January 06, 2021

Buena atención, ayudan a los clientes para quedar satisfecho con poder adquirir un vehículo nuevo y mejorar el estilo y el modelo de carro usado .. felicidades More

by b4.landaeta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Velazquez
Jan 06, 2021 -

Universal Hyundai responded

Thank you for this kind review and much appreciated!

January 03, 2021

Having purchased more than 5 Vehicles from Universal,they still rip you off.never again,my bad I let it happen.new Sonata Jan 2. More

by jmtravnet
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Jay
Jan 03, 2021 -

Universal Hyundai responded

Thank you for sharing your experience with us and we apologize for any inconvenience you experienced with us. Please feel free to reach us at 407-926-7000 if you have any further concerns.

Jan 03, 2021 -

jmtravnet responded

No need to respond. Evidently, you do not value or respect existing clients.'Take your $$$$, you have no shame?

Mar 01, 2021 -

Universal Hyundai responded

.

January 01, 2021

Este es el tercer carro que compramos en Universal Hyundai. Pablo Zapata es muy atento y have lo posible por buscarle el mejor negocio y el vehículo q estás buscando . More

by Detailsbyeva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pablo Zapata
Jan 03, 2021 -

Universal Hyundai responded

We appreciate this review and thank you !

December 31, 2020

Giovannie Sanchez was our salesperson. Great product knowledge of the safety features and all trim levels! No pressure, just great information. No nonsense! Full test drive, a real gentleman who was e More

by MICHAEL1003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanne Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2021 -

Universal Hyundai responded

Thank you for sharing this with us and we are happy that you had a great experience with Giovannie and Universal Hyundai, take care!

Jan 03, 2021 -

MICHAEL1003 responded

My daughter is thoroughly enjoying her new car! Later this summer we will be looking at crossovers or SUVs and the first place we will come to is Universal and make an appointment to see Giovannie. Looking forward to a long relationship with him and your dealership. A+

Mar 01, 2021 -

Universal Hyundai responded

We will be looking forward to your future visit!

December 22, 2020

We found the car we liked online. Called the dealership got there best out the door price. When we arrived we were connected with sales person Juan. He got the keys for the test drive then we put the deal More

by Mdl
Recommend Dealer
Yes
Employees Worked With
Alfonso Scurry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan E
Dec 28, 2020 -

Universal Hyundai responded

We are happy to hear that we were able to meet your expectations and provide you with excellent service. Thank you for your feedback!

December 19, 2020

Always friendly and the best service. They do what it takes to get you in a new car. I will always recommend Universal Hyundai to family and friends. More

by evazquez1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Errol Gillette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Universal Hyundai responded

Thank you for sharing this awesome review and thank you for recommending!

December 14, 2020

The whole process was excellent...from salesman, Jake through closing and paperwork finalizing! I have recently purchased another vehicle and I would definitely recommend or return to the Universal Nis More

by zeeziomek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake McNeeley
Dec 15, 2020 -

Universal Hyundai responded

We appreciate you taking your time to leave this review and we are so happy that you had a pleasant shopping experience with Jake! We pride ourselves on customer satisfaction and welcome to the Universal Nissna Family. Congratulations!

December 08, 2020

I tried purchasing a car online based on an advertised price on their website. System kept changing the price so I setup an appointment for the following day. When I arrived for my appointment i was told More

by Mo Mon.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Franky.
Dec 08, 2020 -

Universal Hyundai responded

Thank you for sharing this with us and we apologize for the inconvenience. Please email lbautista@universalnissan.com at your earliest convenience so, we can have a member of management reach out to you. Thank you

December 05, 2020

Excellent customer service very attentive to all my needs this is why I've keep coming back for seventeen years and seven cars later.Thank you again for everything. More

by ttwildman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Karlski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Alegre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cortes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Universal Hyundai responded

Thank you for your loyalty! This is awesome to read and we appreciate you and also for sharing this with us!

December 04, 2020

Outstanding knowledge of information so detailed and clear. Willingness to assist very remarkable. Amazing attitude and excellent salesman. Always doing his job to the best of his knowledge and capabili More

by Lourdes Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob McNeely
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Universal Hyundai responded

This is great to read, thank you so much. It’s our constant goal to ensure all our customers receive an experience, like yours, on every visit. We are devoted to consistently providing you with an outstanding experience and look forward to your next visit

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