Universal Hyundai

Great Service I recently brought my car in for major service repair. The attention and service i received were exceptional. My service adviser, Gregory Gilbert, is I recently brought my car in for major service repair. The attention and service i received were exceptional. My service adviser, Gregory Gilbert, is fantastic and if everyone at the dealership is similar there would never be a reason to go anywhere else More

Great cars, great deals and most importantly great service!! They worked with us to get a great deal and explained everything clearly. Highly recommended dealership. service!! They worked with us to get a great deal and explained everything clearly. Highly recommended dealership. More

Good people good service nice cars every thing was good If someone I know wants to buy a car I will take him there.the best cars If someone I know wants to buy a car I will take him there.the best cars More

Sales Anthony was great. Took the time to find what we were looking for at the right price for us. We were very satisfied with the care we received Anthony was great. Took the time to find what we were looking for at the right price for us. We were very satisfied with the care we received More

This was my second car with Universal Hyundai. First Rate experience once again. A very easy place to do business. I highly recommend them to anyone in the market for a car. experience once again. A very easy place to do business. I highly recommend them to anyone in the market for a car. More

World Class An excellent service culture that you can feel the moment you meet the Universal team. Especially Pablo, Frankie and Rachel. I've purchased many car An excellent service culture that you can feel the moment you meet the Universal team. Especially Pablo, Frankie and Rachel. I've purchased many cars in my life and what I experienced on one of the busiest days of the year was wonderful. I was impressed with their trust/integrity while going above and beyond the call of duty throughout the entire process. More

Justin was very understanding and extremely helpful. Justin was Professional, intelligent, respectful, dependable, trustworthy. He was very understanding of our requests and fought really hard to find us Justin was Professional, intelligent, respectful, dependable, trustworthy. He was very understanding of our requests and fought really hard to find us the perfect vehicle with the right services. Highly recommended! More

I would thanks for a excellent service that Ray Matos provided you us! Your patience and compassion make me feel comfortable! I greatly recommend him. provided you us! Your patience and compassion make me feel comfortable! I greatly recommend him. More

Buyer Beware I received an email from DealerRater notifying me that the dealership had responded to my original review, but that review is not on this website now. I received an email from DealerRater notifying me that the dealership had responded to my original review, but that review is not on this website now. Can the dealers remove reviews? I purchased a 2020 Hyundai Accent from Universal Hyundai in Orlando. And now I regret it. Initially, I was interested in the Veloster, as Universal advertised with an Internet Price of $14,635. I then received an email “offer” for the same VIN at $17,126. When I questioned this via email, I was told by Madison that an implied “internet manager” named Janlique would “work with me on that”. I then had a text exchange with “Valerie” about other models to look at, and set an appointment with her for the Friday at 5.30. She confirmed that appointment Friday morning. When I arrived at Universal, neither Valerie, Janlique, nor Madison were on property. I was told their hours always ended at 5pm. Then why are they making appointments, by name, with customers? Why the switch in personnel? The Veloster was not to my liking, although the excuses had already started about the vast difference between "Internet Price" and offered price. So we looked at the Venue and finally the Accent. I will say that Mario went out of his way to find me a manual transmission Accent. Then I had Mario and his Manager double-teaming me on the Accent, and I felt badly pressured and confused. I should have walked out. After signing, and when I was back home, I looked up the Universal Hyundai website, where their “Internet Price” on the same stock number I had just bought was just short of $4,000 less expensive. Now, I had already experienced their Bait and Switch tactics on the Veloster, so I should have expected it on the Accent. I have since contacted Mario about the price discrepancy, and my requested contact with his Manager or the dealership’s GM has been ignored. For some reason, Mario told me I should contact the Finance Manager, which I did and which has also been ignored. Yet another employee, Michael, identifying himself as the "BDC Director" did get back to me, arguing via email that the "Internet Price" wouldn't have been offered to me for a variety of justifications, including that I had been "overpaid" (by four times, no less) for my trade-in, even though the amount was in accord with KBB and Edmunds estimates I had with me and I was honest about the condition and history. I chose Hyundai as a product because of online ratings and because of the warranty. I chose Universal Hyundai as it is near my office. My experience there, however, ticked all the boxes on the Predatory Car Salesman List: switching sales associates, Bait and Switch in Internet pricing, multiple employees at the “negotiating table”, pressure, a Gish Gallup of various numbers, a Finance Manager who spent most of his time insisting that the warranty wasn’t enough and I should pay yet more money for the extended warranty, and serious spin on why they charge whatever they want to. I shouldn't have completed the sale, but I offer my experience to say "Buyer Beware"; this is what you can expect at Universal Hyundai. The second star is because I did actually get the finance deal I wanted. More

Excellent experience!! Thank you Gillette and Jonathan, both of you provided excellent customer service. We bought our 4 Hyundai vehicle in the same store- Universal Hyundai. both of you provided excellent customer service. We bought our 4 Hyundai vehicle in the same store- Universal Hyundai. More