Universal Hyundai

Another great experience This is my second purchase at Universal Hyundai Alexandra ways great and they treat you like family. I could not have more happie thank you so much This is my second purchase at Universal Hyundai Alexandra ways great and they treat you like family. I could not have more happie thank you so much More

Fabio Fernández fue excellente Fabio Fernándes me atendió excelente, muy profesional. Excelente apresentaccion del carro. Me convencio. Demostró tener extenso conocimiento tanto del Fabio Fernándes me atendió excelente, muy profesional. Excelente apresentaccion del carro. Me convencio. Demostró tener extenso conocimiento tanto del vehiculo como del servicio al cliente. Mi esposo y yo Estamos Muy agradecidos por el excelente servicio de Fabio y de la compañía. Muchas gracias!!! More

New car Was going there for oil change on my velestor ,while waiting looking at New cars a salesman walked up to me and said may be we can get you in a new ca Was going there for oil change on my velestor ,while waiting looking at New cars a salesman walked up to me and said may be we can get you in a new car ,two days later got a new kona More

Slow as molasses My 2005 Sante Fe was having some problems. The Ac refriderant and power steering fluid was leaking. I made an appointment for the following Tuesday at My 2005 Sante Fe was having some problems. The Ac refriderant and power steering fluid was leaking. I made an appointment for the following Tuesday at 7AM. I had missed a call Saturday to confirm my Tuesday appointment and called Sunday to confirm. Tuesday I arrived about 5 min early and was approached by someone holding a tablet. He asked If I had an appointment and I told him yes and gave my name. He said the service consultants would be out in about ten minutes and that they were in a meeting. (A meeting that causes you to be late for your customers that had appointments?) Ok so another customer showed up while I was waiting and said he didn't have an appointment but wanted to see the same consultant I was waiting for. When my consultant "Rhonda" came out, she went right to the guy that had no appointment because she knew him. They walked off and talked and laughed. I heard them discuss his car and what he wanted done. Then after several more minutes, she came over to me and asked how I was. I told her fine and gave the details of my vehicle. She said she would call once they looked it over. After almost 4 hours, I had to call and leave a message. Then waited another half hour before she called back. Then she told me they had just finished looking at it. "Looking?" I told her I would just come and pick it up and I was very unhappy. When I arrived to pick up my vehicle, Rhoda was not there. I was told she had stepped out and I would have to wait. I then asked to speak with a supervisor because I was in a hurry. The consultant told me that the supervisor was in a meeting and could not come out. I said how can there be no one available to speak with customers and solve issues. He responded with well if they knew what time you were coming they could be here. "Really? shouldn't there be management available at all times while open for business?" So someone called Rohda and said she would be here in a couple minutes. When she arrived, she addressed me by the wrong name. I told her that wasn't my name. Then she corrected herself. I told her I was in a hurry and just wanted to pay for the synthetic oil change they had done. She tried to charge me for a diagnostic fee that no one had mentioned at all. I told her I would pay for the oil change only. She was not happy but began to change the paper work to reflect this. Twice she mumbled that the diagnostic fee would be coming out of her paycheck. More

We loved Fabio!!! I stopped in today for a routine oil change and left with a brand new car! The entire experience was made so easy breezy thanks to our rep Fabio Ferna I stopped in today for a routine oil change and left with a brand new car! The entire experience was made so easy breezy thanks to our rep Fabio Fernandes! My daughter and I especially enjoyed our test drive and felt super confident driving off the lot. :-) More

Great service Sales rep were very knowledgeable and helpful. They listened to me, and worked to get me exactly what I was looking for in a vehicle and the correspon Sales rep were very knowledgeable and helpful. They listened to me, and worked to get me exactly what I was looking for in a vehicle and the corresponding payment I wanted. More

Great Experience. Everyone at Universal Nissan was professional,kind and made me feel special. Sterling and Josh are Top guns😀. I drove from Seminole county for the g Everyone at Universal Nissan was professional,kind and made me feel special. Sterling and Josh are Top guns😀. I drove from Seminole county for the great experience I received here at Universal Nissan. I have already told co-workers about the selection and service. More

Great experience Sales man (Gio) was exceptional. Vehicle desired wasn't in stock, but he and others found what I wanted at another dealership. Locked it in, picked it Sales man (Gio) was exceptional. Vehicle desired wasn't in stock, but he and others found what I wanted at another dealership. Locked it in, picked it up, and delivered it to me. Wonderful! More

Customer Service Mr. Errol’s customer service is great, he made the buying experience a smooth one. He is a very personable individual who makes you feel like you can Mr. Errol’s customer service is great, he made the buying experience a smooth one. He is a very personable individual who makes you feel like you can trust him, as opposed to other salesman at other dealerships who are just there for the sale. More

Amazing Her help was so so amazing I couldn’t have asked for a better sales person. Love her personality and such a sweetheart she treated us so nicely. And I Her help was so so amazing I couldn’t have asked for a better sales person. Love her personality and such a sweetheart she treated us so nicely. And I love love my new car I thank her for all her help :) More