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Universal Hyundai
Orlando, FL
4,267 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,267 reviews
December 07, 2016
Amazing experience I went into Hyundai because I recently had a baby and needed a roomy car. I had a Hyundai Veloster originally and was able to trade it in for a brand I went into Hyundai because I recently had a baby and needed a roomy car. I had a Hyundai Veloster originally and was able to trade it in for a brand new 2016 Sonota with the help of Johnathan Weidner. He was an awesome sales guy and he was only new! I would have never known if he didn't say he was new. He made our experience at Hyundai one of a kind. He didn't give up on us until we got the best deal possible. Also, he showed his genuine side & I could tell he is all about building relationships and integrity. I would definitely recommend asking for him when visiting the Hyundai dealership! You won't regret it. Felix was also a cool laid back person, he helped us with financing and he even called us back in for a better rate! Everyone was awesome, I was beyond happy leaving the dealership :) More
by Cestevez
Employees Worked With
Johnathan Weidner , Felix Matos
December 07, 2016
great experience overall outstanding experience. everything was explained, all questions answered. and the service is impecable. I am really glad I did my purchase at overall outstanding experience. everything was explained, all questions answered. and the service is impecable. I am really glad I did my purchase at universal hyundai. It was wonderful More
by l.romanvisbal
Verified CustomerDecember 06, 2016
Tucson great dealership excellent experience Salesman took his time to explain and look for the vehicle we wanted. overall it was great and we are happy with great dealership excellent experience Salesman took his time to explain and look for the vehicle we wanted. overall it was great and we are happy with our vehicle More
by cpalomo84
Employees Worked With
Jose Quezada, Robert Stumpf
December 06, 2016
Wonderful experience!!! Was looking for Tucson 2016 turbo , was gonna get the best deal then came across a used 2017 Hyundai Santa Fe. Seems like one of the loaners that has Was looking for Tucson 2016 turbo , was gonna get the best deal then came across a used 2017 Hyundai Santa Fe. Seems like one of the loaners that has 4000 miles on it. I still got best deal, ended up having the same payments for a better SUV. Ron is very professional. No pressure whatsoever and made the buying experience a pleasurable experience. If you need to go to this dealership look for Ron. You will not be disappointed . I felt bad because he did not have breakfast nor lunch and never left until the deal was done. At the end of the day, I purchased the car not merely because of the price but most of all the customer service I received. This is my 4th car purchased from this dealership. It was a sign and drive because of a trade and rebates!!!! More
by Victor RN
December 05, 2016
Unprofessional Representation On Dec 4, 2016 around 3:00pm, I visited Universal Hyundai at 12801 S. Orange Blossom Trail, Orlando, FL 32837. This was set up with Camillia Vasquez, On Dec 4, 2016 around 3:00pm, I visited Universal Hyundai at 12801 S. Orange Blossom Trail, Orlando, FL 32837. This was set up with Camillia Vasquez, Sales Concierge. I agreed to a visit provided she understood and relay the important fact that I was currently limited for time and could not stay long due to prior commitment. When my wife and I got there, we were greeted by Mr. Hector Riquel (I believe sales manager) and presented me to Sales Consultant Raul Martinez who would be attending us. Mr. Martinez was all professional and very respectful to my wife and I. His knowledge was very helpful as towards my eventual decision between other dealers and brand. Two hours later and several attempts to a price agreement, my time came up in which we needed to go for our prior commitment. This brought up sales manager Hector Riquel in which his immediate aggressive sales approach was not appropriate as my wife and I was held back. Despite me letting him know that first I needed to leave, as I was going to be late to my commitment, he continued to ignore what was currently more important to us at that moment. There, his aggressive sales approach escalated trying to pressure me to make a decision in which I said several times by now that I will not make a decision now, but will get back to them. Nevertheless, he continued to the point of frustration, where he then stood up and abruptly snatched the papers from the desk, no courtesy hand shake or proper customer service etiquette towards me or my wife and stormed away. I can not express how this behavior bothered my wife and I so much, that unfortunately as we walked out it was Mr Raul Martinez who got our complaint towards this distasteful display of managerial representation. Leaving the showroom, outside, Mr Martinez quickly apologized for his behavior; as he was very aware of what had just happened. As a Veteran and retired from the federal government after 34 years, I know very well the importance of a proper representation. Mr Martinez, conducted himself in a professional manner that any company would be proud of under a situation like this. However, your sales manager Hector Riquel, with his deeply disrespectful attitude and moreover, unprofessional behavior has shown my wife and I, a side of Universal Hyundai that we do not want to leave our money or recommend. Robert Rosado nonisharo@gmail.com More
by Robert Rosado
December 05, 2016
Great service as usual!! This is my 4th vehicle that I buy from Universal Hyundai and Theo has been our sales person since day one. He understands our needs and always looks f This is my 4th vehicle that I buy from Universal Hyundai and Theo has been our sales person since day one. He understands our needs and always looks for options without pushing for anything we don't want or need. More
by delvalle4538
Employees Worked With
Teodoro Seminario
December 04, 2016
Awesome Robert was a great salesman really fought hard to make sales.It was an excellent buying experience would definitely purchase another vehicle from univ Robert was a great salesman really fought hard to make sales.It was an excellent buying experience would definitely purchase another vehicle from universal Hyundai thank you! More
by Tucson joe
Employees Worked With
Robert Stumpf, Adam Revak
December 04, 2016
Fantastic Experience I just purchased a vehicle here at universal Hyundai and I had a excellent experience with Teodoro, after going to Melbourne (which is an hour away fr I just purchased a vehicle here at universal Hyundai and I had a excellent experience with Teodoro, after going to Melbourne (which is an hour away from where I live) I wasn't happy with the type of customer service I experienced at that location and was expecting it to be the same at Universal Hyundai but to my surprise Teodoro really changed my day around with his expertise and care in my needs for what I was looking for. I would definetly recomend him and the dealership to my friends and family who are looking for a hassle free experience. More
by Nat_Dec21
Employees Worked With
Teodoro Seminario
December 04, 2016
. Everybody was extremely friendly. Miguel always made sure we were comfortable. He asked what we were looking for, and made sure to deliver that. It wa Everybody was extremely friendly. Miguel always made sure we were comfortable. He asked what we were looking for, and made sure to deliver that. It was an excellent experience. More
by freytasmelissa
Employees Worked With
December 02, 2016
Onix revie It was a really good experience and after trying to do it in another dealer same brand and they told me no and then coming here and leaving with a new It was a really good experience and after trying to do it in another dealer same brand and they told me no and then coming here and leaving with a new car is enough for me everyrhing was perfect More
by onixalicea23.oa
Employees Worked With
Jose Quezada
