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Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,249 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,249 reviews

January 14, 2024

Was pretty well. I felt very comfortable. Staff was polite. Happy, good courtesy and they explained to me the process very well. More

by irivera52@msn.com
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simo Bassi
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Jan 15, 2024 -

Universal Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 14, 2024

The poorest customer service I have ever experienced at any auto dealership. I truly regret ever walking into this dealership More

by melinda.niedzwiecki
Recommend Dealer
No
Employees Worked With
Cesar Alegre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Alegre
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Jan 15, 2024 -

Universal Hyundai responded

Melinda, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gina Nava Reputation Manager gnava1@universalhyundai.com

Jan 16, 2024 -

melinda.niedzwiecki responded

You all should have my contact info. I provided it to your GM who never responded to it. To act as if you have no idea of my contact info or of my dissatisfaction just adds insult to injury! Speak to Mr Matos and Mr Gillet and look in your files and you will see my contact info!

Jan 23, 2024 -

melinda.niedzwiecki responded

Hello Gina I have sent you 2 emails to date. I need assistance and was waiting for a return call. I need to set up an appointment. No one delivered the car to me once it was purchased. The salesman that was handling my sale. Once I signed on the dotted line he left and didn’t teach me how to use the car I was told to make an appointment at my convenience cause I’m about 22 miles away from you all. and I haven’t been I haven’t been able to do that yet. I’m tied up this weekend, but possibly next weekend I’d like to come in. I do not want to talk to Errol Gillette or Cesar. If you could kindly get back to me, it would be greatly appreciated. It’s very frustrating to purchase a new car that you were all excited about only to be extremely frustrated because you don’t know how to work the car and nobody cared. Once I signed down the dotted line whether I could work the car that I just bought or not. Melinda Boone

January 03, 2024

I enjoy working with Chris for every sale I have made at Universal Hyundai. Chris makes it a pleasant experience and goes above and beyond to get me into the vehicle I want. My only issues with the dealersh More

by Jan.roy84
Recommend Dealer
Yes
Employees Worked With
Christopher Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Johnson
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Jan 03, 2024 -

Universal Hyundai responded

Jan, Thank you so much for choosing Universal Hyundai! Please let Chris know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 02, 2024

Smoothest transaction I have ever experienced I will most likely return for next transaction Jennifer was the best salesperson I have ever dealt with More

by KEITHCLARK81267
Recommend Dealer
Yes
Employees Worked With
Jennifer Cacciola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Cacciola
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Jan 02, 2024 -

Universal Hyundai responded

Thank you so much for choosing Universal ___! Congrats on your new purchase Keith, and let us know if we can be of any more assistance! https://www.dealerrater.com/dp/25651/reviews# Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 02, 2024

Everyone worked hard to get close to where I wanted. Alexander kept me updated with everything and always intop of all the information I needed. More

by Raimyespinal
Recommend Dealer
Yes
Employees Worked With
Alexandra Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexandra Martinez
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Jan 02, 2024 -

Universal Hyundai responded

Thanks you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 02, 2024

Excellent The customer service is excellent and the financial service is very fast. The customer service is excellent and the financial service is very fast, the information is accurate More

by Master
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simo Bassi
Report | Print
Jan 02, 2024 -

Universal Hyundai responded

Thank you so much for choosing Universal Hyundai! Congratulations on your new vehicle! Please let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 02, 2024

'The best car-buying experience, very professional. I recommend it to everyone looking to purchase a car.' More

by kathiriaosorio23
Recommend Dealer
Yes
Employees Worked With
Robert Redford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Redford
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Jan 02, 2024 -

Universal Hyundai responded

Thank you for choosing Universal Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

January 02, 2024

I have purchased multiple vehicles from Universal Hyundai/Genesis and only worked with Mustafa. I'm a repeat customer because of the service he provides. He is courteous, professional and should be t More

by baez436
Recommend Dealer
Yes
Employees Worked With
Mustapha Bernannou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mustapha Bernannou
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Jan 02, 2024 -

Universal Hyundai responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that Mustapha was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 18, 2023

Different that other. I preferred the Universal Nissan atmosphere and deals in negotiations perspective. Needs improvement. More

by JenCamacho
Recommend Dealer
Yes
Employees Worked With
Alexis Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Ramos
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Dec 18, 2023 -

Universal Hyundai responded

Jen, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 16, 2023

Used this dealership for a few years now (service dept) all staff always very friendly More

by DREWORME
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Kristan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eliab Sterling
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Dec 17, 2023 -

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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