Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,267 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Contact Dealership
View Awards

12801 South Orange Blossom Trail

Orlando, FL

32837

Directions

By Type

Showing 4,267 reviews

October 07, 2022

Universal Hyundai is always clean, courteous, and has a good inventory to showcase. They are willing to work with you to find a car that fits your needs. More

by PAISLEYFOX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carolina
Report | Print
Oct 07, 2022 -

Universal Hyundai responded

Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

October 07, 2022

Lovely dealership and experience all around! I was very impressed with the cleanliness of the showroom and restroom. More

by JAMESCOHEN1970
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
darrin diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2022 -

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

October 07, 2022

Best experience every my sales man was very knowledgeable the whole process went smooth second time buying a car over there and as always best customer service More

by CHEMSEDDINE.BEKKAOUI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2022 -

Universal Hyundai responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Universal Hyundai! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

October 07, 2022

It’s a good place to go buy a car. Everyone is always there for the customers. More

by MARIEJOUTHE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgard Morales
Report | Print
Oct 08, 2022 -

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

October 07, 2022

Professional and clean. Very friendly and courteous. My salesman was very personable and took good care of me. More

by JONATHAN.BRANTLEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Errol Gillette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William King
Report | Print
Oct 08, 2022 -

Universal Hyundai responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 29, 2022

when I buy a brand new car, I wish that everything is working perfectly. but my car have 2 problems not to important and one very worrying problem. I did not expect it. More

by DLIMOLI
Recommend Dealer
Yes
Employees Worked With
Simo Bassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cortes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2022 -

Universal Hyundai responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Oct 02, 2022 -

DLIMOLI responded

I need an appointment urgently to fix the issues. my cell phone is 407 2854585. thanks

September 29, 2022

Great service friendly staff David was great sales person Robert was excellent would recommend friends and family More

by ILKTS34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Monsalve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2022 -

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with David and Robert and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 28, 2022

Impressed with staff and cleanliness of the dealership. No one was pushy, which made me happy. More

by TEDDYELI1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Riquel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kesia Rivera
Report | Print
Sep 29, 2022 -

Universal Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 26, 2022

Very accommodating, objective I'm their sales presentation, and most appreciating are their good gesture in treating clients More

by Abraham2357
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandre
Report | Print
Sep 26, 2022 -

Universal Hyundai responded

Abraham, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 25, 2022

Bad experience from the sales person manager finance never had such a bad experience buying a car More

by LENAFILALI
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Cepeda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cortes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2022 -

Universal Hyundai responded

Lena, Thank you for bringing this to our attention, we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

1
...
96
97
98
...
427