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169 Reviews of Universal Hyundai - Service Center
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May 07, 2021
Great customer service.Carlos Mejias fulfill all my Great customer service. Carlos Mejias fulfill all my questions and requirements. Service time should be less.,waiting time is extremely longer for t Great customer service. Carlos Mejias fulfill all my questions and requirements. Service time should be less.,waiting time is extremely longer for the kind of service . More
by alpardo1
Verified CustomerEmployees Worked With
May 06, 2021
The service is excellent every time I go in with my car Ron issues Giovanni Perez always keeps me abreast of everything! No complaints here! Ron issues Giovanni Perez always keeps me abreast of everything! No complaints here! More
by JOSANTIAGO727
Employees Worked With
May 06, 2021
Siempre es mi primera opcion para obtener un autoDesde Siempre es mi primera opcion para obtener un auto Desde el 2006 cuando compre mi primer auto nuevo Alexandra Martinez siempre buscandome el mejor tr Siempre es mi primera opcion para obtener un auto Desde el 2006 cuando compre mi primer auto nuevo Alexandra Martinez siempre buscandome el mejor trato para mi Gilbert Gregory pendiente sirmpre de lo que mi auto necesita en cuestion de mantenimiento Estiy muy contento por mu auto Elantra 2020 More
by MYATACO66
May 06, 2021
Jennifer was really good. She kept me informed and was really kind. This rating is thanks to her attentiveness, sense of urgency and very good service. really kind. This rating is thanks to her attentiveness, sense of urgency and very good service. More
by Cyd_j
Employees Worked With
May 06, 2021
It was really good thank you to my advisor Andres, for making my car work better again, he did a great job and was really nice to us making my car work better again, he did a great job and was really nice to us More
by MARI9083
Employees Worked With
May 06, 2021
Rhoda was amazing as always and very attentive! She is great at outlining what my vehicle needs, and prioritizing services for me based on finances great at outlining what my vehicle needs, and prioritizing services for me based on finances More
by BRIAN.A.BUNT
Employees Worked With
May 06, 2021
I brought my car in for a warranty claim, which should have been a simple process. My part was delay because of COVID ( I completely understand that the shop has limited control over this). My dissatisfac have been a simple process. My part was delay because of COVID ( I completely understand that the shop has limited control over this). My dissatisfaction doesn't have anything to do with the part being delayed and everything to do with the lack of costumer service I received from my service advisor Greg. My car was in the shop for 2 months, and he never once reached out to me to give me an update. In fact, I would call to check on the status and could not get him to call me back. This did not happen once or even twice, this happened over 4 times. I finally had to go to the shop to speak with him in person. The day I picked up my car, He told me the car would be ready in 15 minutes. I let him know that I had to top off the gas tank of my rental. He assured me that was no problem and everything would be ready to go when I got back. Upon my return, no one could find him. The porters looked and called but his phone sat on the desk. After waiting 20 minutes for final check out, a porter finally helped me with the paperwork so that I could leave. I will not be returning for future work on my car. This was the worst customer service I have received in a very long time. More
by BALEMAN
Employees Worked With
Gilbert Gregory
May 06, 2021
Fast response to my engine problems and Adrian Labycz did a great job in response to my emergency and universal Hyundai provided road assistance. I am truly grateful a great job in response to my emergency and universal Hyundai provided road assistance. I am truly grateful More
by LUISH.HERNANDEZB
Employees Worked With
Adrian Labycz
May 06, 2021
Everything went exactly as I expected it to - it always does. It was time for "routine" maintenance - my service advisor, Andres greeted me timely; and he already knew what was needed. They were extra b does. It was time for "routine" maintenance - my service advisor, Andres greeted me timely; and he already knew what was needed. They were extra busy that morning, but it wasn't too long and I was on my way. I am, and always have been, a very satisfied customer of Universal Hyundai, especially my delightful salesman Carlos DeJesus and very special service advisor, Andres Garces. More
by JODUBUS
Employees Worked With
May 06, 2021
The service was very friendly and quick. I was in and out within and hour for routine maintenance. Staff was very friendly and helpful. No complaints. within and hour for routine maintenance. Staff was very friendly and helpful. No complaints. More
by RENEECOBB19
Employees Worked With
Other Employees :
Gilbert Gregory
