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Universal Mitsubishi
Sherman Oaks, CA
2,094 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,094 reviews
February 07, 2021
This dealership is great excellent service and location. This is my second oil change here and will keep on going back for all my maintenance This is my second oil change here and will keep on going back for all my maintenance More
by Hector
Verified CustomerEmployees Worked With
February 04, 2021
Best experience ever. Bobby, Saul, and Stephanie were all so helpful and great with my family and I even though my mom can be unbearable. Thanks everyone so helpful and great with my family and I even though my mom can be unbearable. Thanks everyone More
by ayardlp3585
January 31, 2021
Paul T. is a fabulous service manager, not to mention a wonderful human being. Alex is a great technician. His experience and knowledge are superb—but most of all I appreciate his patience and perseverance wonderful human being. Alex is a great technician. His experience and knowledge are superb—but most of all I appreciate his patience and perseverance in diagnosing and getting to the root cause of any mechanical problem. In my most recent visit, Armen was diligent, thorough, and responsive. More
by Charlesrstrand
January 30, 2021
Friendly customer service. They took their time to explain in details what my car needed. I felt safe as far as covid protocols. Masks and social distancing. explain in details what my car needed. I felt safe as far as covid protocols. Masks and social distancing. More
by NIKMAROO
Employees Worked With
January 27, 2021
I have complete confidence in my service needs at Duarte Mitsubishi because of the service manager Paul Tokatlyan - always friendly, accommodating, honest, fair. 5 stars. Mitsubishi because of the service manager Paul Tokatlyan - always friendly, accommodating, honest, fair. 5 stars. More
by JLH5442
Employees Worked With
January 26, 2021
Armen does a great job of statusing maintenance/repair jobs and recommending the best course of action with no pressure. He's been there for a long time...very experienced. jobs and recommending the best course of action with no pressure. He's been there for a long time...very experienced. More
by htinla
January 24, 2021
It was good service overall for a first time buyer. The only issue I had was appointment scheduling. Set an appointment for 10, but didn't get service till 12 the first day I went. only issue I had was appointment scheduling. Set an appointment for 10, but didn't get service till 12 the first day I went. More
by LuLiu4
January 20, 2021
ARMEN is the best! Very helpful and understanding, never pressuring to have unnecessary services. Excellent rapport...Thank you ARMEN! Awesome !Thank you team Univ Mitsubishi. pressuring to have unnecessary services. Excellent rapport...Thank you ARMEN! Awesome !Thank you team Univ Mitsubishi. More
by Mittzy
January 18, 2021
I would recommend the service Dept for any auto repair needs. Armen worked on my car. He was informative and honest. Got the car back the same day. I am a happy customer. needs. Armen worked on my car. He was informative and honest. Got the car back the same day. I am a happy customer. More
by Carol G
Employees Worked With
January 17, 2021
Your service department is great these guys are so amazing to work with and always helpful in my needs with my car i would not take my car anywhere else thanks service department for everything amazing to work with and always helpful in my needs with my car i would not take my car anywhere else thanks service department for everything More
by PDYSON47
