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Universal Mitsubishi
Sherman Oaks, CA
2,088 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,088 reviews
October 25, 2020
Always excellent service! They explain with detail what needs to be done to your car and do not pressure you to have it done that same day. Love it how they wash your car after service! needs to be done to your car and do not pressure you to have it done that same day. Love it how they wash your car after service! More
by KATHERINE
Verified Customer
October 24, 2020
Great efficient service. I was very please with the quality of service and how quickly I was able to pick up my car. Thank you so much! quality of service and how quickly I was able to pick up my car. Thank you so much! More
by AMEENSOCRPOYR
Employees Worked With
October 24, 2020
They were good and on time. I would recommend my friends and colleagues. Thanks to Paul for the service. Like the waiting area as well social distancing maintained. and colleagues. Thanks to Paul for the service. Like the waiting area as well social distancing maintained. More
by ABUZAR_HAIDER
Employees Worked With
October 23, 2020
Everything was Excellent I’m very satisfied with their service thank you Universal Mitsubishi and Staff specially Paul Tokatlyan the service manager He provided my car needs in a professional manner service thank you Universal Mitsubishi and Staff specially Paul Tokatlyan the service manager He provided my car needs in a professional manner More
by VENGILIAN
Employees Worked With
October 21, 2020
I went into mitsubishi in Duarte where i purchase my car I went into mitsubishi in Duarte where i purchase my car i was looking to speak to Paul Tokatlyan he was not in i was told to take it to a guy name I went into mitsubishi in Duarte where i purchase my car i was looking to speak to Paul Tokatlyan he was not in i was told to take it to a guy name vince anyway was not comfortable with his suggestion i call in next day talk to Paul T. Who took care of the problem of my care very caring an concern very pleased with his service i highly recommend him for his customer srevice an his undwrstanding of my concerns thank you Paul Tokatlyan for ur promt service Barbara More
by barredondo086
October 19, 2020
Paul Tokatlyan always go above and beyond with his Customer Service. He handles every situation professionally and always with a smile on his face. Great job Paul! Customer Service. He handles every situation professionally and always with a smile on his face. Great job Paul! More
by LOVETTEALVAREZ
Employees Worked With
October 18, 2020
Armen is the best service advisor. Very honest and good service. I will be taking my car for any maintenance work with them again. Thanks Armen! service. I will be taking my car for any maintenance work with them again. Thanks Armen! More
by Francis.aria7
Employees Worked With
October 17, 2020
Paul is always so professional and kind! Felt right at home in the waiting area, and speedy service! Thanks so much Universal Mitsubishi and Paul :-) home in the waiting area, and speedy service! Thanks so much Universal Mitsubishi and Paul :-) More
by SHANPBROOKS
Employees Worked With
October 17, 2020
Great service! Both Paul and Armen are very professional. No need to go anywhere else. Great customer service and very friendly. Quality work. Thank you No need to go anywhere else. Great customer service and very friendly. Quality work. Thank you More
by GGBOYAJIAN
October 16, 2020
My dealing with Mitsubishi from the day I purchased my car from them has been very smooth so far. The customer service is excellent. Thanks car from them has been very smooth so far. The customer service is excellent. Thanks More
by Jeff
Employees Worked With
