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Universal Mitsubishi

Sherman Oaks, CA

4.8
2,088 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 2,088 reviews

August 20, 2020

Excellent Service, Outstanding care and detailed work, Go to Mitsubishi of Duarte, talk to Paul he’s phenomenal and everyone else, great experience here recommend! More

by SPIDER117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Universal Mitsubishi responded

Team PAUL................... On his behalf and his staff, thank you. We appreciate the opportunity given to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz

August 16, 2020

10 yrs of loyalty to the service dept. coz of their excellent customer relations in providing car services. They always meet if not exceed customer’s expectations in resolving car issues with a conside More

by Ronalyn
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Universal Mitsubishi responded

Thank you so much for your Decade of Patronage. We are humbled by your loyalty and continued opportunity to service your vehicle. We look forward to the next decade of serving your vehicles. Stay safe, Carlos De La Luz

August 15, 2020

Excellent Service Universal Mitsubishi's has excellent, prompt and fast service. Their service people do not pressure customers to buy more service. Prices of services More

by LGREGONIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Universal Mitsubishi responded

We want to make sure your vehicle is running well and clean :) We hope you continue choosing us to service your vehicle. Stay safe, Carlos De La Luz

August 12, 2020

I was impressed with Paul’s assistance and follow-up. I used to go to Glendale Mitsubishi and Ross was always super helpful. I appreciate the help with my 2004 Eclipse, which I love. There’s nothing like More

by Linda Doll
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier was also very personable. I don’t know her name.
Aug 13, 2020 -

Universal Mitsubishi responded

Hello Linda, I'm glad you've been converted to be part of Team Paul :) Continue enjoying your Eclipse for many years to come. We look forward to your next visit. Stay safe, Carlos De La Luz

August 12, 2020

Went in for my first service, everything went great, from the moment I pulled up the service drive way, I was instantly greeted, Paul pop up to say he would be with me shortly. Went in for what I need done, More

by alexws45
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Universal Mitsubishi responded

On behalf of Paul and his entire staff, thank you. We're extremely glad we've began the building of what we hope will be a long service relationship. We look forward to your next visit. Stay safe, Carlos De La Luz

August 11, 2020

Great customer service as always! Reasonable prices and didn’t have to wait too long. Coffee is always available in the lobby, TV and WiFi More

by LESYA998
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Universal Mitsubishi responded

We're grateful you continue giving us the opportunity to service your vehicle. Your patronage is very much appreciated. We look forward to your next visit. Stay safe, Carlos De La Luz

August 11, 2020

I would say this Tiki your Sales Person was great up front with What I can and I can’t do, the service was awesome and very helpful and Juan Carlos was great with us. More

by Vince0318
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Universal Mitsubishi responded

Hello and thank you for your kind words and 5 Star Review. Enjoy your vehicle for years to come and look forward to helping you with your next one. Stay safe, Carlos De La Luz

August 10, 2020

Armen Is my service advisor was great with what he does, he told me what to expect to do with my car. The was friendly and clean. The job was done in a timely manner.Thanks A+ More

by Dioleto
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Universal Mitsubishi responded

Thank you so much for your continued patronage. I'm so glad to hear how happy you are with the results. Stay safe, Carlos De La Luz

August 08, 2020

Excellent service received from Paul Tokatlyan Service dept. Manager, Paul Tokatlyan is always providing with us (my husband & I) an excellent professional service. He's never failed. We were happ More

by MSHIOJI
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zakk Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Universal Mitsubishi responded

Thank you for sharing some kind words. We appreciate your patronage and look forward to your next visit' Stay safe, Carlos De La Luz

August 08, 2020

Fantastic service. Work done as promised. Paul is an outstanding, professional who goes out of his way to help the customer if, he can. Great!! More

by TYRONROUEGE
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2020 -

Universal Mitsubishi responded

Hello Tyron, I'm so glad Paul met your expectations. We appreciate your patronage and look forward to your next visit. Stay safe, Carlos De La Luz

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