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Universal Mitsubishi
Sherman Oaks, CA
2,087 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,087 reviews
May 13, 2020
I always have a great experience with everyone there. Very friendly and definitely gives quality five star service. Thanks for getting me back on the road! Very friendly and definitely gives quality five star service. Thanks for getting me back on the road! More
by LSTEVENS962
Verified CustomerEmployees Worked With
May 13, 2020
Armen was one of the best service advisor, he takes time listens to my concerns was honest and walks with you through the process of what’s being done in a timely matters. listens to my concerns was honest and walks with you through the process of what’s being done in a timely matters. More
by Dioleto
Employees Worked With
May 13, 2020
Excellent service. Service completed on schedule. Got a free car wash and wiped down. Recieved text updates keeping me informed. I would come here for future service needs. free car wash and wiped down. Recieved text updates keeping me informed. I would come here for future service needs. More
by Martiny
Employees Worked With
May 11, 2020
GREAT SERVICE. KNOWLEDGEABLE, FRIENDLY AND COURTIOS. EXPLAINED THE WORK BEING PERFORMED AS WELL AS NECESSARY WORK TO BE COMPLETED AND THE REASON BEHIND IT. CUSTOMER SATISFACTION AND SAFETY WAS A PRIORIT EXPLAINED THE WORK BEING PERFORMED AS WELL AS NECESSARY WORK TO BE COMPLETED AND THE REASON BEHIND IT. CUSTOMER SATISFACTION AND SAFETY WAS A PRIORITY FOR THE SERVICE DEPSRTMENT. PAUL TOKATLYAN EXPLAINED EVERYTHING. More
by tase17
May 10, 2020
Good, honest service. Paul in service department is always polite and professional, giving updates while you wait. Only issue would be the price but that comes with the territory of going to a dealer t always polite and professional, giving updates while you wait. Only issue would be the price but that comes with the territory of going to a dealer to get your car fixed. More
by dns27
Employees Worked With
May 10, 2020
Really helpful and responsive working staff, great guys. They were helpfull during and after the purchase without hesitance and were very polite all the way through. They were helpfull during and after the purchase without hesitance and were very polite all the way through. More
by Toneriich
May 10, 2020
A good experience from start to finish, work completed on time and on budget with great customer service. On a personal level I felt they were invested in doing the best job they could, great bunch of guys time and on budget with great customer service. On a personal level I felt they were invested in doing the best job they could, great bunch of guys from front desk to the mechanics. More
by Geoff S
Employees Worked With
May 07, 2020
I was quite satisfied with the service I received. Very friendly & professional treat. Social distancing was well practiced there. Doors were open so I didn’t have to touch them. friendly & professional treat. Social distancing was well practiced there. Doors were open so I didn’t have to touch them. More
by Marco
May 06, 2020
Excellent service. The staff were very polite and friendly. Paul was very accommodating in meeting our service needs. The waiting lounge was very clean. I like that they car washed after the service. friendly. Paul was very accommodating in meeting our service needs. The waiting lounge was very clean. I like that they car washed after the service. More
by Ronalyn
May 06, 2020
I come back year after year because I consistantly get amazing service from Paul and his team. A little bit of maintenance goes a long way with guys. amazing service from Paul and his team. A little bit of maintenance goes a long way with guys. More
by STEPHANOTIS79
Employees Worked With
