Back

Universal Mitsubishi

Sherman Oaks, CA

4.8
2,074 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
Contact Dealership

5015 Van Nuys Blvd

Sherman Oaks, CA

91403

Directions

By Type

Showing 2,074 reviews

November 03, 2019

I love my Mitsubishi Outlander PHEV! The service Dept is great. The staff is very friendly and helpful. I will definitely be back. The prices are reasonable too. More

by SBADEHULL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2019

Service was excellent The service guys are awesome (specially paul) very helpful and willing to work on the price. I came in for an oil change but after inspecting my car More

by BMUTUC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen Avanessian
November 01, 2019

Excellent service with Paul Very nice and really good reliable service with Mr. Paul!!! They check the car and told me all things what was wrong Fast service! Thank you so mu More

by PaulMoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

We appreciate you choosing Universal Mitsubishi to Service your vehicle and you get the extra perk to have Paul help you. We look forward to your next visit. Stay safe, Carlos De La Luz

November 01, 2019

Great to know that my vehicle is being handled expertly Paul and crew at the service center have always taken expert care of my Mitsubishi. I just got my regular service done along with a few other necessa More

by cc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

We appreciate very much for your continued patronage. We look forward to servicing your vehicle for many years to come. On behalf of Paul and his staff, thank you. Stay safe, Carlos De La Luz

October 31, 2019

Special thanks for MR Carlos and Tiki NikogosianAnd Mr Special thanks for MR Carlos and Tiki Nikogosian And Mr Saul Very helpful and nice , I am in car business so I can tell they are really professio More

by Decem2016
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thanks Carlos , Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

Thank you very much for your kind words. Enjoy your vehicle for many years to come. Stay safe, Carlos De La Luz

October 31, 2019

Fast friendly 5 star service They took great care of my car here and always give outstanding customer service, this is the only Mitsubishi dealer I trust with my car. More

by RWMSTUDENTS23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

I'm tremendously glad, we've earned your trust and continued business. Stay safe, Carlos De La Luz

October 31, 2019

Paul and the crew are GREAT I’ve been taking my car to Paul every year for service. They used to be located in Glendale but i don’t mind making my way to them. He always recommen More

by matthewmarabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

Kind words, thank you. We appreciate your continued patronage and look forward to servicing your Lancer for many years to come. Stay safe, Carlos De La Luz

October 31, 2019

Service was good. Armen was very attentive to customers and assisted with what the customers arrived to take care of at the time of visit. More

by OFFICE
Recommend Dealer
Yes
Employees Worked With
Armen Avanessian
Jun 22, 2020 -

Universal Mitsubishi responded

We appreciate your observation. Armen understands the importance and value of customer service. He'll always go out of his way to satisfy his clientele. Stay safe Carlos De La Luz

October 31, 2019

Great customer service! Highly recommend speaking to Paul. My experience has been super amazing. Paul is super helpful, understanding, easy to talk to , very friendly , super knowledgeable about cars, good ad More

by NIGHTLIFEEDC016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Universal Mitsubishi responded

We appreciate you choosing Universal Mitsubishi and Paul to service your vehicle. We look forward to your continued business. Stay safe, Carlos De La Luz

October 30, 2019

To late Ike and Saul were very helpful. My problem; is when I drove ALL THE WAY TO THE DEALERSHIP and was treated like trash by Carlos. Drove down on the 26th More

by MRS.VANNESSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ike; Saul.
Jun 22, 2020 -

Universal Mitsubishi responded

Deepest apologies, it's sometimes difficult to understand the process. Bank monies can always be stopped or cancelled until they clear. As a business we have to protect the dealerships interest. That doesn't change the fact that things could have been handled differently. I'm glad you got your vehicle, enjoy it for many years to come. Thank you

...
149
...