Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Mitsubishi
Sherman Oaks, CA
2,076 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,076 reviews
October 31, 2019
Special thanks for MR Carlos and Tiki NikogosianAnd Mr Special thanks for MR Carlos and Tiki Nikogosian And Mr Saul Very helpful and nice , I am in car business so I can tell they are really professio Special thanks for MR Carlos and Tiki Nikogosian And Mr Saul Very helpful and nice , I am in car business so I can tell they are really professional and they know they're job .great place to sell and buy car . Highly recommended More
by Decem2016
October 30, 2019
To late Ike and Saul were very helpful. My problem; is when I drove ALL THE WAY TO THE DEALERSHIP and was treated like trash by Carlos. Drove down on the 26th Ike and Saul were very helpful. My problem; is when I drove ALL THE WAY TO THE DEALERSHIP and was treated like trash by Carlos. Drove down on the 26th of Oct. Tried introducing myself to Carlos and xxxx the guy is rude AF. Telling me the only way I can take the car is if he can run my credit again. I couldn't understand as you all received the check. I told Carlos the check was received by the parts department. He told me, "it doesn't matter I don't have the check in my hand. I asked if he could run my credit with BOFA and he told me no, you all don't do business with BOFA...... never mind. Keep Ike and Saul, they come through xxx I was going to have BOFA void the check. I don't do negative vibes. More
by MRS.VANNESSA
Verified CustomerOctober 28, 2019
Awesome service great staff. Very courteous informative staff my 2001 Mitsubishi galant never breaks down my car ran perfectly after service. very pleased with this mitsubishi se Very courteous informative staff my 2001 Mitsubishi galant never breaks down my car ran perfectly after service. very pleased with this mitsubishi service department I will go again they resolve all issues and have your vehicles running like brand new. don't go to any other mechanic for your mitsubishi only go to this dealership mechanic service they are the best. More
by KSC31669
October 27, 2019
Excellent experience The experience at Universal Mitsubishi made the drive from San Diego worth my time. They did everything they said they would on the phone when I got t The experience at Universal Mitsubishi made the drive from San Diego worth my time. They did everything they said they would on the phone when I got there. More
by JASONACOPPING
October 27, 2019
Paul the manager was the best customer service rep ever ! This was the best experience for customer service I have ever had. The manager. I believe his name is Paul. He is wonderful. He helped with every step This was the best experience for customer service I have ever had. The manager. I believe his name is Paul. He is wonderful. He helped with every step and made the experience a dream. I was happy to drive the extra just to get that service again. Thanks so much Paul!! More
by BMAN976
Employees Worked With
October 27, 2019
Out of this world customer service Paul went above and beyond for me and will defintly drive 100 miles to have his customer service. Thanks again for all the great help and thank you so Paul went above and beyond for me and will defintly drive 100 miles to have his customer service. Thanks again for all the great help and thank you so so much for your patience More
by GILBERTO_MONTIEL21
Employees Worked With
October 27, 2019
Exceptional Service! Exceptional service every time I enter the door! Never pushy. Always tries to save me money & give discounts. I'm not a number but a person! Exceptional service every time I enter the door! Never pushy. Always tries to save me money & give discounts. I'm not a number but a person! More
by GAIL HALLMAN
October 26, 2019
Excellent service Excellent customer service, fast and friendly, Treated me as one of a members of the Mitsubishi family. Everybody was nice especially Paul. He keeps Excellent customer service, fast and friendly, Treated me as one of a members of the Mitsubishi family. Everybody was nice especially Paul. He keeps me updated of the status of the vehicle. Well recommended! More
by MIDNIGHT_EAGLE
Employees Worked With
October 25, 2019
Montero LTD 2002 Wonderful experience with the Service Department and Paul- top notch attention to detail from him and his team. We will be returning for future needs. Wonderful experience with the Service Department and Paul- top notch attention to detail from him and his team. We will be returning for future needs. More
by DMCAIVANO
Employees Worked With
October 25, 2019
Fast prompt Service I had a broken air vent, and the service center took care of it and had it replaced for me the very next morning. Thank you! This service center is of I had a broken air vent, and the service center took care of it and had it replaced for me the very next morning. Thank you! This service center is of the highest quality! More
by CHRISRAULARELLANO
Employees Worked With
Armen Avanessian
