Universal Mitsubishi

Working together Paul was understandable with my situation & worked with me to get my vehicle up and running. Can’t thank him enough. Will be coming back to discuss on Paul was understandable with my situation & worked with me to get my vehicle up and running. Can’t thank him enough. Will be coming back to discuss on the ABS/ASC sensor. More

Thanks! Paul is always helpful and willing to schedule a service appointment last min. He keeps me up to date on all the services being done and what is neede Paul is always helpful and willing to schedule a service appointment last min. He keeps me up to date on all the services being done and what is needed. More

Paul T. Is Awesome Friendly and Respectful. Fast service. I will definitely make sure to reach out to Paul if I need any car service in the future. Thank you for the c Friendly and Respectful. Fast service. I will definitely make sure to reach out to Paul if I need any car service in the future. Thank you for the courtesy car wash. More

Exceptional Awesome dealer. Been coming here for advice and repairs. They always take care of the customer. I’ve tried other dealers, but none can replace this on Awesome dealer. Been coming here for advice and repairs. They always take care of the customer. I’ve tried other dealers, but none can replace this one. More

Great service. Service was very friendly and Knowledgeable. My car came back in great order and washed very nice as well. I did not have an appointment but they were Service was very friendly and Knowledgeable. My car came back in great order and washed very nice as well. I did not have an appointment but they were able to get me in anyway, which I really appreciated. More

Smooth Buying my car went very smooth with the help of Mr. JC and Ms. Tiki. Would definitely refer my friends to get their cars from this dealership. Paul al Buying my car went very smooth with the help of Mr. JC and Ms. Tiki. Would definitely refer my friends to get their cars from this dealership. Paul also discussed the services that were included with the warranty. More

Just an oil change All I came in for was an oil change, but Paul always comes through with all the details you need to know. Appreciate the great work. All I came in for was an oil change, but Paul always comes through with all the details you need to know. Appreciate the great work. More

Poor customer service with Sales department. I arrived at the dealership at 10:30 am. The agent I had an appointment with was 1:15 late in arriving. I decided not to trade in the vehicle intend I arrived at the dealership at 10:30 am. The agent I had an appointment with was 1:15 late in arriving. I decided not to trade in the vehicle intended so I left after signing all documents at 3:50 pm. I called back at 7:30 to advise I was on my way to pickup the purchased vehicle. As I'm preparing to leave in the newly purchased vehicle, Zakk gave me one key fob. When I requested the second one, he said he's been looking for it and had hoped he to find it before I returned. Carlos, the manager offered to order one and I would have to pay half. I will not agree to this. I've been waiting since Friday morning to hear from him. Also on my way home in the newly purchased vehicle, the service required light came on. Zakk said it's a reminder of a service that may be due in 9000 miles. Go figure! When these discrepancies are completed, I'll certainly advise dealer rater.com. I'm also going to file a complaint with Auto Club since they referred me for this transaction More

Fantastic as always This location moved from Glendale to Duarte and I've followed this specific one because of the staff. Paul and Armen are the best! Always so nice, alw This location moved from Glendale to Duarte and I've followed this specific one because of the staff. Paul and Armen are the best! Always so nice, always so professional and informative. It’s really a pleasure working with them. The service staff (the actual mechanics) are also really great. I’m never stressed or weary because they have always been honest and up front - not like other dealerships that try and dupe you. I’m so grateful for these guys! More

Excellent Service and Great Communication! Universal Mitsubishi did a great job at handling the repair on my 2014 Mitsubishi Ralliart. They handled everything including all the warranty coverag Universal Mitsubishi did a great job at handling the repair on my 2014 Mitsubishi Ralliart. They handled everything including all the warranty coverage. Great job! More