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Universal Mitsubishi
Sherman Oaks, CA
2,170 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,170 reviews
October 23, 2025
n a time when customer service often feels lackluster—rushed appointments, vague explanations, and a sense of being just another number—Paul at Mitsubishi Van Nuys delivers a level of care and lackluster—rushed appointments, vague explanations, and a sense of being just another number—Paul at Mitsubishi Van Nuys delivers a level of care and professionalism that is truly remarkable. I brought my classic 3000 Spyder in for service, and Paul turned what could have been a frustrating experience into a seamless, stress-free process. From start to finish, he excelled at every single step. Paul listened carefully to my concerns about the vehicle, and took the time to thoroughly explain the service process, ensuring I understood what was needed and why. He coordinated with the service team to provide a detailed inspection, kept me updated with clear and timely communication, and even took care of a few additional issues. When the service was complete, Paul personally followed up to confirm everything. If you’re looking for top-tier service at Mitsubishi Van Nuys, Paul is your go-to. He’s not just a service rep; he’s the gold standard for what customer service should be. Thank you, Paul, for restoring my faith in dealership service departments! I wholeheartedly recommend Mitsubishi Van Nuys for anyone seeking expertise and outstanding care. More
by ITGR
Verified CustomerEmployees Worked With
October 21, 2025
The Service center staff is top notch. Both service center advisors are honest and professional . Both service center advisors are honest and professional . More
by ctroncale
October 18, 2025
Service was quick. Service advisor Armen informs and updates in a very timely manner. Overall this would be my go-to service center for my mitsubishi. Service advisor Armen informs and updates in a very timely manner. Overall this would be my go-to service center for my mitsubishi. More
by BVRP30
Employees Worked With
October 17, 2025
Always responsive, always mindful of costs and time, and friendly to work with. If you have a Mitsubishi, this is the place to get work done. friendly to work with. If you have a Mitsubishi, this is the place to get work done. More
by JUSTIN THORNE
Employees Worked With
October 10, 2025
I can’t say enough about the service department. I’ve been a customer for many years and Paul and his team have consistently provided outstanding service. Paul always listens to my concerns and offe I’ve been a customer for many years and Paul and his team have consistently provided outstanding service. Paul always listens to my concerns and offers a detailed explanation of what services are necessary to resolve my car’s issues. He is honest, trustworthy and extremely knowledgeable. As always, my car was ready on time and issues were resolved. The whole process was easy, quick and hassle-free. Paul and his team go above and beyond. More
by LINEAT5
October 09, 2025
The vehicle was inspected and work was completed succesfully in good time per schedule agreement. Very professional staff. succesfully in good time per schedule agreement. Very professional staff. More
by MIRSAN23
October 03, 2025
Good nice expert professional advice and knowledge service experience. Highly recommended. I will use this service next time too. service experience. Highly recommended. I will use this service next time too. More
by demirelkaan51
Employees Worked With
September 30, 2025
I'm glad to have gotten the 0% APR deal with my new car. Thank you for everything Thank you for everything More
by Carlos
September 29, 2025
Armen was fantastic and kept me updated on everything. I drive out of my way to visit Universal Mitsubishi because they are honest, knowledgeable and never push any unnecessary services. I drive out of my way to visit Universal Mitsubishi because they are honest, knowledgeable and never push any unnecessary services. More
by Jp
Employees Worked With
