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Universal Mitsubishi

Sherman Oaks, CA

Overview
Employees
Reviews
Vehicles
4.8
2,059 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 2,059 reviews

November 24, 2022

Great customer service and Paul was so helpful in helping me getting my car fixed. He helped me with a great deal ! I am definitely going to be coming back More

by GALYY17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Universal Mitsubishi responded

Hi Galy, thank you so much for your kind words and 5 Star review. I'm glad Paul was able help with getting your vehicle repaired. We look forward to your patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

November 23, 2022

Very helpful and knowledgeable! Great service was given by Paul. Will come back for future service. More

by MBSILVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Universal Mitsubishi responded

Thank you so much Silvia, I'm glad Paul was able to assist in getting your vehicle repaired. We appreciate your 5 star review and look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

November 23, 2022

The service advisor for this dealership are very friendly and helpful I love to bring my car to this place. More

by MSAAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2022 -

Universal Mitsubishi responded

Thank you so much for your continued patronage. We appreciate you giving us the opportunity to service your vehicle and 4 star review. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

November 20, 2022

Quick and professional staff very warming, even had coffee. The guy that helped me explain everything that i needed . I will go back for any service More

by SOLISPINEDA68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2022 -

Universal Mitsubishi responded

Hi, we love it when our customers returns. It means, we have the opportunity to earn anotyher 5 Star. We are greatful for your 5 Star review, Happy Thanks Giving. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

November 20, 2022

Thank you for the great service! ?fast service one day work didn't had to wait 3 4 days to have fix in my vehicle great! More

by almay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 24, 2022 -

Universal Mitsubishi responded

Hi Almay, Im glad Paul and his staff was able to care of your vehicles needs. We look forward to your continued patronage, we want to get more 5 Star reviews :) Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

November 18, 2022

miss tiki is the best! very kind, charming, she'll work on your budget as much as she can. she will take care of you for sure! very fast, smooth and fun transaction! 11/10! More

by deniel.delamerced
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2022 -

Universal Mitsubishi responded

Hi Deniel...... Thank you so much for your kind words and 5 Star review. It was a joy for her to assist you in getting the Outlander you wanted. Enjoy it for many years to come and share the message with everyone... "Tiki is the BEST" Stay safe,   Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd.  Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

November 14, 2022

I am a customer of the Universal Mitsubishi service department since 2010. They are the best knowledgeable technicians I ever met. More

by PAPULLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2022 -

Universal Mitsubishi responded

Hi Papullo, we're extremly thankful for your continued patronage. I also appreciate taking the time to share your 5Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 14, 2022

Fast and friendly service. Was able to help me out in a timely manner and the service staff is very friendly More

by MIRELLA Arevalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2022 -

Universal Mitsubishi responded

Hi Mirella, I'm glad Paul, Armen and their staff wasable to assist, resolve and expedite your visit. We look foward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

November 14, 2022

Armen was great! Quick and easy service. The service tech was great too. Will come back. Thanks Armen! More

by DORI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2022 -

Universal Mitsubishi responded

Hi Dori, I'm glad Armen was able to assist. I also appreciate your 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

November 13, 2022

Paul is amazing! I truly appreciate all he did for me. Thank you, thank you, thank you! More

by ANFRANCO007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2022 -

Universal Mitsubishi responded

Thank you so much for your support, we appreciate your continued support and 5 star review. We look forward your next visit. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

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